Mercedes-Benz of Fort Lauderdale

I was out of town July 20 thru 25 and left my car for four new tires and to be checked out for any other services necessary. On August 20, I had to take it back because of difficulty shifting gears. I was told it needed a steering column. At 9:30 PM that evening, I received a text message and video of my car on a lift with a gentleman explaining that the car “needed, but not limited, to “front breaks worn out and commands replacement. Transmission mount collapsed.” I immediately contacted my service advisor because l’d never received a video like that, but was happy to know that there were problems so that they could be addressed, however, as I explained to the service advisor, I was completely taken aback, because, I assumed that all of that would have been addressed during the week I left my car there. With that said, I had to leave my car there for those repairs. Then, on August 31, I had to take the car back a third time because the air conditioner stopped working. After having to take the car back a third time and being without transportation for almost two weeks, excluding the week I was on vacation and left it there for new tires and to be checked out, I was extremely disappointed, frustrated, and very frightened for my safety. I also have concerns about the warranty (Red Shield Guard) and when and how it is used. For the air conditioner, my car was there for a week because the service advisor “had to get approval,” yet, the contract clearly states that the “Condenser, Compressor, Compressor Clutch, and Pulley are covered. With that said, I am still extremely uncomfortable with the car. I requested to have the car thoroughly checked out and to have another one of the videos sent to me, however, that didn’t happened. My only concern, is to know that my car is safe to drive. I cannot answer the question as to whether the price paid for the repairs was fair because, I’m really not clear as to what the warranty covered. I can’t say that I’m satisfied with the quality of the work performed because I’m not sure, after having taken it in for repairs three times in a month, whether, all has been repaired, or if there are still needed repair. I purchased a Mercedes, an extended warranty, and I take it to the dealer for service and repairs because I want to drive a safe car, however, after my recent experiences, I’m really not feeling that I’m driving a safe car, that I got accurate quotes for the work performed, or that the price I paid for service was fair because It’s not made clear as to what is covered by the warranty. I am not a customer who likes to complain, however, I am a customer who tries to make sure my car is serviced and safe to drive. I honestly am not comfortable answering No to all of the questions, however, not being sure, I cannot honestly answer Yes.