Mercedes-Benz of Fort Lauderdale
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Brought in Car for A/C Problem
Written byon 09/29/2023
HORRIBLE - The dealership wants me to pay a $350.00 Diagnostic Charge out of my pocket and it does not apply to the repair. What a Rip Off. I left with no repair being conducted and I have a Extended Warranty which I purchased at this Mercedes-Benz Dealership that cost me $5,000.00!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Harrick Newman on 10/01/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Mercedes-Benz of Fort Lauderdale. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 949-0623 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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