Customer Reviews of Mercedes-Benz of Fort Lauderdale
Review type:
Mercedes of Fort Lauderdale sales experience - Hazem El Habashy
Car Purchase
by AnnLeiti on 08/24/2023They were very helpful. Ray went out of his way to make sure that the process was smooth and went well.Hello Annleiti, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Too long
by EQS450 2022 on 08/21/2023Over 6 days for recall updateHi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 949-0623 -- we hope to hear from you soon.
Fort Lauderdale Mercedes
by david s on 08/18/2023Our salesman Peter McInnis is the best! Interesting, interested, knowledgable and went over board in bringing two ex Mercedes owners back to your brand. Bravo and thank you. BTW, we bought a 2023 Coupe, and a 2024 SUV.Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Julio Natareno review for Edmunds
by Natareno on 08/17/2023Great approach to sales, providing options quicklyHi Natareno, your wonderful feedback and rating mean a lot to us. If you ever need help, just give us a call. Happy motoring!
Very Satisfied
by Baxterrub on 08/16/2023What a great establishment to do business with... Salesman Peter was outstanding with his product knowledge, his customer service skills, and he put us first... We had 100% of this person for our entire visit... I have to say kudos to the… whole staff !!!Hi, thanks for your praise and kind comments about our team. If you ever need help, just give us a call. Happy motoring!
Great Service
by Matt Ramirez on 08/14/2023Was quick and fast!Hi Matt, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Goldenramos on 08/11/2023Robert Blair has been great and professionalHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Fantastic team
by Brianag8 on 08/10/2023The service was outstanding, and probably the best customer service I've ever experienced from a dealership especially during these times and being in 2 different cities. Each person went above and beyond to make sure things went smoothly.… Even with the hiccup driving down to retrieve car, there was a problem after documents were signed, and keeping my best interest was in mind, the problem was handled and my car was delivered to me. Best customer service and compassion anyone can ask for.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 GLE 350
by M.E. GLE350 on 08/08/2023My experience with Mr. Lance Noell of Merc. Benz Ft. Laud. is always kind, efficient and enjoyable. Mr. Noell is an excellent communicator and goes above and beyond to ensure the satisfaction of all clients. There have been times where he… has even facilitated service items to make sure my engagement ran as smoothly as possible. He is a pleasure to work with and justifies my drive all the way from W. Miami.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Francisco at MB of Ft. Lauderdale was AWESOME
by mgatling70 on 08/01/2023My wife is the original and only owner of a 2006 350 SLK. Her SLK's main engine computer died and we had never been to MB of Ft. Lauderdale before. We have always used MB of Miami because we purchased a CLA 250 from there 4 years ago and we… were always treated well by them. However, after moving to Davie, MB of Ft. Lauderdale was closer. Francisco was assigned as our service representative and from the moment he introduced himself I noticed how polite, humble, and professional he was. When Francisco advised us of our issue, he immediately facilitated the shipping of a new computer from Germany within two days and all work completed by day three. But Francisco really stood out as superior due to his 17 years as an MB tech. Francisco further advised us of several items that could possibly cause major damage if not a catastrophic fail. The engine mounts were done. The struts, bushings, and several other associated items were also unsatisfactory. Francisco calmly, reasonably, and rationally explained to my wife these issues but also came up with a plan to fix these items in small steps so as not to create a financial set back for us. But the best thing that Francisco did, without Francisco even realizing it, was to inspire me to buy my wife a brand new 2023 GLA 250 from MB of Ft. Lauderdale the same day we picked up my wife's 2006 SLK 350. Thank you to Francisco for being absolutely excellent.Hello, thank you for your kind review; we are happy to pass along your comments to the team, We always strive to provide personable and excellent customer service. Thank you again for the review!
Dr
by Dr Parks on 07/31/2023Great and easy experienceHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cat repair
by Afonzmiami on 07/24/2023I’ve been coming here for years. Surprised by outrageous price increase for service. Had to negotiate a discount as rates were over the top. In addition, my car would always be returned washed an cleaned post service. This did not take… place. Very disappointing. Service levels here were always the best. Not now. Woman who also manages loaner cars was rude - does not smile and seems very unhappy at her job.Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Logan Ramsey
by B. Rodriguez on 07/24/2023Logan was the Sales person that took care of us. He was caring, informative and prompt to answer all of our questions.Hi, thank you for your kind review; we are happy to pass along your comments to Logan here at Mercedes-Benz of Fort Lauderdale! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Excellent service. Everyone was very helpful and attentive. Specially Logan.
2016 Mercedes Benz Service
by Cheryl Manz on 07/18/2023Mercedes Benz of Fort Lauderdale Service Department is the best! Always answer all of my concerns and questions, timely service, staff very knowledgeable.Hi Cheryl, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by musiccitygrl on 07/14/2023Excellent, professional. Sam Edelsberg and Tony are the bestHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Erika E on 07/14/2023He was on top of things he was sufficient super polite kind Etc I would definitely recommend him to othersHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Steve’s Benz
by Steve’s Benz on 07/11/2023I made an appointment for some warranty work. Most of the work was covered, however an issue of coverage on one item was initially flagged. We had a discussion concerning this one, last issue. My service agent and management conferred and… after awhile they agreed that this last item would be covered. All work was completed and done in a timely and workmanlike manner. I originally bought this car from this dealership and will buy my next car from them.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Excellence
by Nadine C on 07/08/2023I’ve been a customer at MB of Fort Lauderdale for the past 10 years! From management to finance, I’ve been the most satisfied with all 4 transactions! Peter McInnis is above and beyond salesmanship! I highly recommend this dealership… 👍🏻👍🏻Hi Nadine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Very Happy with Service
by GingerWinger on 06/30/2023Christopher took care of me and I must say I have never been treated so well in a dealership. Brought my car in for annual servicing and Chris made it so easy. What customer service, you just don't find this now days. I hope Mercedes… knows just what a great service person they have in Chris. Over and above kindness.Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Service at Mercedes Benz Ft. Lauderdale
by Sandra Levy on 06/30/2023Thank you Hipolito Vazquez. Great service! Above and beyond!Hi Sandra, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fast Friendly Service
by Barbara S on 06/29/2023We needed our battery replaced and as a walk in I was impressed how quickly the car was taken for the service. We were provided with a LYFT ride that we took to a nearby diner and by the time we finished breakfast we were notified that the… car would be ready soon and a return LYFT ride was ready. I would definitely recommend the service at Fort Lauderdale Mercedes Benz.Hi Barbara, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Eric, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/25/2024