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Mercedes-Benz of Fort Lauderdale


2411 S Federal Hwy, Fort Lauderdale, FL 33316 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (18) No (0)
Service Rating
Recommend:
Yes (44) No (12)
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Dealership Service Review

1 out of 5 starsservice Rating
Worst dealership ever encountered
Written by Dorothy on 08/30/2023

This dealership has a very bad habit of never returning phone calls, not completed work on time and when you write a sincere review of their deficiencies they call you back and ask you to change your review. A complete waste of time. Bought a new car for $94,000 and it has 400 miles on it…already needs service but this dealership said they would have to order parts. It’s just better to take your vehicle elsewhere. Our other car has been in this dealership 4 times now for an air conditioning problem…finally paid $2,982.00 … dealership said they could not reach the Vetitas Insurance Company so we paid out of pocket….drove it for 20 minutes and we still have no air. Called the dealership…never received a call back from management….have to take it elsewhere to rectify the problem. No one at Fort Lauderdale Mercedes Benz cares enough to try and correct the problem. Could never recommend them to anyone

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Abbott Carter on 09/03/2023
Dealer Response
Hello Dorothy, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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