Customer Reviews of Mercedes-Benz of Delray
Review type:
Lucus Rocks!
Mercedes Benz Delray Beach, FL
by Linda O' on 12/01/2023My service Advisor, Shawn Parton, was excellent and transparent. My service was great, and Shawn got us a loaner. He is truly a professional. Sincerely, LindaHi Linda, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
10k service on my SLK
by Paulsnow on 11/24/2023Very pleased, staff is friendly and professional, in and out in good time.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Came in for winshield replacement and got new damage
by VictorD on 11/19/2023I brought my AMG GT Roadster in to the Mercedes Benz of Delray Dealership as part of my insurance claim to get my windshield replaced I talk to Roger Keehfus who has done a great job within his control, however my vehicle end up having new… deep scratches on the paint and the worst car detail job I see this far This issue still being resolved I will update after it gets completed resolved ThxHello, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.
Mercedes Benz of Delray
by Charlie 2023 on 11/16/2023New S500 with totally blank instrument panel screen. Vehicle was left with Shawn Parton who organized for a software update that fixed the problem.Hi, we really appreciate your feedback! If you ever need help, just give us a call. Happy motoring!
STAY AWAY!
by Denny on 11/06/2023I bought a car from this dealership on September 5th and I COULD NOT BE MORE SORRY. What a huge mistake! They overcharged me at closing by almost $1,400. I only found out about this mistake (or was it intentional?) because they sent me… a check 7 weeks later. I really could have used that money during all of that time because I had NO WORKING CAR. The car they sold me broke down on day 5 of my ownership and I have NOT seen it since! I could have used that money to pay for the 2 tow trucks I had to hire, or for a rental car that I need but cannot afford. Nearly 2 months after the breakdown, I still don’t know what is wrong with the car or when they might even be able to tell me what is wrong. The dealership doing the repairs needs a part before they can do the diagnostics, and that part did not arrive when it was supposed to about three weeks ago. There is no new ETA for the part. As a result, I have no idea when or if the car will be drivable again! Yes, the repairs are supposed to be covered by the warranty included at purchase. Yes, this abysmal dealership finally reimbursed me for the $200 deductible I will have to pay if the repair is ever completed. But that payment only happened after about six weeks of ignored emails and unreturned phone calls, pleading for help. Mr. Joseph Taylor was particularly skilled in the art of making excuses, often blaming his own lack of action on a manager being out of the office time and time again. It was absolutely infuriating how naturally this dealership decided that it would try to ignore me. They made zero effort to stand behind the sale they just made to me. It sure feels like the minute I drove off their lot, they felt they were done with me forever. They could have helped in many ways, but they did not. They have treated me to some of the worst customer service I’ve ever experienced, and I see no signs that they care at all about it my impression. And remember, the decision to ignore me came AFTER overcharging me at closing. My advice is STAY AWAY from this dealership no matter what! They will overcharge you for a car that breaks down after only 5 days, and then ignore your pleas for help. That’s exactly what they did to me. And I’m quite confident that I am NOT their only dissatisfied customer. DON’T LET YOURSELF BE THEIR NEXT VICTIM.Service Visit
by David A on 11/02/2023Was able to receive a service appointment very quickly. The service advisor, Tim, kept me informed throughout the time the vehicle was there. Several other issues were raised and handled. Appreciated the personalization and caring.Hi David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
My first visit
by Jay wein on 10/26/2023I purchased my car in New Jersey from another MB dealer. When I called for an appointment I was greeted and treated as if I had purchased 29 cars from Delray MB . A warm welcome and pleasant. When I pulled in to the service drive in I was… again warmly greeted and escorted to the waiting area, Shortly a service rep came to meet me and treated me as if he knew me for years. The work was completed on time and as I waited I visited their coffee bistro for a great cup of coffee and blueberry muffin. It was awesome and the owner of the Bistro and his son were friendly and welcoming. While waiting for my car I met some people in the waiting area who weee also warm and friendly. What a great overall experience!!!!!!Hi Jay, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on 2014 C3 AMG Edition 507
by T Bird 1950 on 10/17/2023Treated like family! Totally professional and easy to work withHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
by Satisfied on 10/16/2023Great experience from our Service Rep, Michael Vollrath. He took us in fast for emergency repairs, explained what they thought was wrong, what my options were and approximate expenses. He then followed up with us to update status. He made… check out and pick up experience very smooth. Great job!Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yearly service
by Lindajp on 10/13/2023Everyone and everything was complete on time and with a friendly manner.Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My new Mercedes buying experience
by Richard on 10/12/2023After visiting many dealerships including Tesla, BMW and Lucid, I decided to purchase my car from Mercedes Benz of Delray Beach. The sales person Chuck was excellent, he guided me through the car and his associate RJ took me on a test drive… and explained all the nuances of the car. The sales manager Joe Cardella went above and beyond to insure that I had a fantastic buying experience. I recommend this dealership highly to all potential Mercedes customers.We are pleased to hear you had such a positive experience with us, Richard! We appreciate your recommendation of Mercedes-Benz of Delray and we hope to be of service again in the future.
deception
by artur on 10/06/2023We came to buy a car to this dealer, we were surrounded by two managers and in one mouth said what they are honest and decent, that the car should be bought only from them, that no one will cheat you and appreciate you as a buyer, in fact… everything is quite the opposite. We chose a car, liked it, applied for a loan, they in every possible way delayed the time waiting for the approval of the bank, then the seller said that they have a buyer for the car chosen by us and began to offer us another car much more expensive. But we want to buy exactly that car, which we liked, and not which we need to sell to the salon. We agreed that we will bring cash promised us that it can be done in an hour. After 15 minutes she calls us and says that the car has been sold. Three days later, the car is still on the dealer's sales site. And the price has decreased by 1 thousand. Apparently, there is an interest in lowering the price. After a call to the seller we learn that the car is still parked in the parking lot and they are waiting for money from the buyer. How so? After all, they did not want to wait for us one hour, and here three days? Apparently, this buyer has different blood and money. But we did not know that in this salon there are privileged buyers who are allowed to wait until the price of the car is lower and ordinary people like us. We do not recommend to deal with this salon if you are an ordinary person. Please do not put a boilerplate answer to call your manager and talk about this issue. I prefer to take my business to a dealership that prioritizes its clients from the outset rather than having to call your manager and listen to assurances about how much you care about your customers. It's essential to get it right from the start.Hi Artur, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (561) 291-6095 to speak to our manager directly.
MB Sprinter Maintenance
by JohnnyO on 10/05/2023Timely maintenance service completed as promised, and courtesy drop-off and pickup service to your home. Thank you.Hi Johnny, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Best of the best!
by Steve Spivack on 09/13/2023Larry Streng was the most knowledgable Mercedes salesperson I have had the pleasure to do business with. The follow up by him and the dealership has made my purchase a wonderful experience.Hello Steve, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service on C63 AMG Edition 507
by Tbird1950 on 09/08/2023Always a pleasure, treated like a family member. Been dealing with Mercedes Benz of Delray for more than 15 yearsHello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Delray. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Great Service
by Rocky81 on 09/07/2023I received routine service for my vehicle. My representative was professional & knowledgable helping to determine what necessary work needed to be completed. I was going to have a family member come to pick me up while my car was being… serviced but the waiting room was very nice, clean, with comfortable chairs and HGTV on the television so I decided to stay and wait. The time flew by and before I knew it my vehicle was ready.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Mercedes Service
by Malibu Margo on 09/06/2023Courteous service with a smile. My service advisor, Michael Vollrath, always makes a service appointment easy.Hi Malibu, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Delray. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Service
by Captain on 09/04/2023All items were addressed. Very professionalHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Terrible Customer Service
by Disappointed on 09/01/2023First, we had a knowledgeable salesman who was eager to help us. Good job, Mike. Unfortunately, that's where the positive experience ends. We purchased our car with a nearly paid off trade-in (a few thousand dollars remained), the… maximum amount the dealer would allow on AmEx (love those points), and a check for the remainder. I wanted to pay-off the trade-in using my credit union app, but the finance said that would delay the purchase. He couldn't have been more wrong. He charged my AmEx card (charge popped up on my phone), debited the remainder from my checking account (banking apps tell no lies), but did not pay off the trade-in. We should have walked away when he started with the high-pressure sales tactics. No we don’t paint protection, rim protection, or bad hair day protection. He got more rude as we said not to items we simply did not want and quite frankly nobody needs. Alas, we left with our car only to find out months later that Mercedes Benz of Delray never registered the car with the State of Florida, a service we paid them to perform. After numerous visits to the dealership, a manager finally “approved” re-registering the car. We also found out from my credit union that Mercedes Benz of Delray had not paid-off our trade-in. After even more trips to the dealership, they finally paid off the trade-in weeks after the purchase. Mercedes Benz of Delray is the kind of car dealer your parents warned you about. While I still think Mercedes Benz builds an incredible car, Mercedes Benz of Delray Beach falls far short of the service I expect from a Mercedes dealership.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (561) 291-6095 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Co Owner
by MB OWNER on 08/31/2023Service rep was awesome and on top of his game. My issue is I waited almost 45 minutes for my car to be deliverd after the fact that I was notified it was ready to be picked up.Hello , thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Mercedes GLC300 2023 fails to start
by Mercedes on 08/25/2023New GLC300 stopped working. Finally got car to Delray Mercedes. They were very helpful and replaced engine software. Thanks for the support!!Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by Phoenix Grant on 05/02/2025