Customer Reviews of AutoNation Ford Littleton
Review type:
One of the better dealership experiences I’ve had
F-150 service
by JH on 03/05/2022Josh and his team were able to resolve the issues with my 2019 F-150.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Littleton. We are always more than happy to assist you if anything else comes up. Take care!
Bait and switch ?
by don on 10/30/2021I did an online reservation for a used car at this dealership. I received a confirmation email with the date and time for my reservation. On the email confirmation it states "Only one (1) vehicle may be reserved per person, at a time.… Dealer agrees to hold the Vehicle for 24 hours from the time of vehicle reservation." after i received the confirmation, i also received phone calls from the salesperson and the sales manager to confirm i was coming to see the vehicle. When i arrived at the dealership, I was informed that the car wasn't there and that it had been sold the evening before. So even though I reserved the vehicle and their electronic documentation states they will hold the vehicle, they did not. Would not trust them with my business!Hello Don, we are deeply disappointed by your experience at AutoNation Ford Littleton. If you would be willing to give us another chance in the future, please reach out to our General Manager at (303) 578-6106. We would appreciate the chance to turn your experience around. We hope to hear from you. Take care!
Took way too long
by Stangchic on 07/19/2021I bought a used mustang 7 days ago and they still have not serviced it to make it their certified guarantee. I have been waiting and have to contact them everyday because they never update me.Hi, we regret to hear that you are displeased with your recent experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6106 to discuss what we can do to help.
Service/Detailing of 2013 Mustang
by Jayhawk1 on 07/09/2021It was great. Jesika is very personable, kept me informed, and honored timeframes/commitments we had discussed. Kudos to your detailed as well - I don’t think car has ever looked this good!Hello, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Didn't do as they promised!!
by BrandonH on 06/28/2021Bought an F150 and Todd was awesome to deal with. Had a big crack in the windshield when buying and they promised to replace it. Came in about a week after purchasing and Dennis tells me the windshield is on order. Fast forward a month and… I reach out to them and they said the windshield was just ordered a few days ago. So they lied to my face about it being on order a month ago. Fast forward another three weeks and still nothing. Reach out and they said they were going to take care of it. Now today I get a call from Caliber Collision who is coming to replace my windshield. So I won't be getting an OEM windshield and waited two months for nothing. Horrible communication and very disappointed. Only giving two stars because of Todd, he was a pleasure to deal with.Hi Brandon, we are deeply disappointed by your experience at AutoNation Ford Littleton. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6106 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Car died
by Doryruns on 06/27/2021Had an oil change where I mentioned that a battery alert is popping up, was told battery is fine and just go on with my life. 3 days later, got stranded in a parking e we other a toddler and a car full of groceries. Lost power steering,… abs, all the warning lights were on and the car wouldn’t go. Towed the car in. 3 days later I was told they could t find anything wrong with the car…. Even though they had to jump it to get it moved into the service bay. I refused the answer and told the Gil they need to keep looking. Next they called and said there was a computer type problem they reset. Part of me is wondering if the car is fixed at all. I guess we’ll know in a few days. Hard to get anyone to answer the phone at this dealership, never have loaners available. We miss the old dealership in TexasHi, we are deeply disappointed by your experience at AutoNation Ford Littleton. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6106 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Oil change
by Atwood3491 on 06/15/2021My appointment was for 11 a.m. I had to wait 2 hours Have never had a wait like this before They did credit my invoice a bitHi, we're disappointed to hear of the negative experience you had at our location. If you would be willing to give us another chance in the future, please reach out to our General Manager at (303) 578-6106. We would appreciate the chance to turn your experience around. Take care!
F350
by 1234567 on 06/07/2021Got my truck in on short notice and out on time.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change and tire rotation
by Laramel on 05/28/2021I had called to ask to have my car back by a certain time as I had to be somewhere and could not be late. I was told it would be fine as normally it was a 1.5-2hr service.the manager never bothered to call me back. So when I took it in the… question was met with rudeness at first. I get it that person may not have known the situation. I had to repeatedly say I would take the car elsewhere if they couldn’t give it back by 1:30. I waited a month this appointment I would have taken it to a place I hate if they were going to back out. They got my car back to me in less time then expected I am not sure if the guy thought I was saying 12:30 and 1:30 but I got my card back in time 102 for an oil change and tire rotation is on the high endHi Laramel, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Fast service!
by Escape owner on 04/22/2021When my car had a dead battery recently, I was able to get an appointment on the same day to get the battery charged and the malfunction that caused the dead battery fixed. Great job!Hello, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service oil change
by Tsaurber63 on 04/19/2021Great experience. No hassles just good quality service.Hi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Salesman was great
by Kristina on 04/13/2021Salesman was great. Easy process. Finance guy was rude and acted like we were an inconvenience after rejecting the loan he was pushing.Thank you, Kristina, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6106 -- we hope to hear from you soon.
Great experience purchasing my new 2021 F150
by nickwhite on 04/06/2021Overall OUTSTANDING new truck buying experience. It had been 14 years since I last purchased a last new vehicle, but Jacob and the team at Autonation made it quick and painless. I shopped around for over 6 months before deciding to shop… with Autonation. They beat the next best price for my 2021 F150 by over $3k!!!Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Do Not Skip AutoNation LIttleton
by Kirsten on 04/03/2021This was a great buying experience. From the beginning to end of my truck purchase everyone involved was professional, friendly and knowledgeable. They made it as easy as possible which helped the process be fun. I never felt like I was… being sold, just helped with my purchase. I would not skip over this dealership.Kirsten, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Best new vehicle purchase I've ever made!
by Wolfeharpe on 03/19/2021Lon Arnold was my salesman and was with me every step of the way on my build order. This was the best experience I've ever had at a car dealership. I'll be back when I'm ready for another!Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Good service guys
by KKingston on 03/16/2021I had to contact service several times to get an appointment. But once we did get it scheduled, the work was completed. It did take four days to get the work completed, and I had to call to get an update because I was told it would be two… days.We appreciate you taking the time to leave us a response. We will be sure to pass along your comments to the team, as they are of utmost importance. If you ever need help, just give us a call. Happy motoring!
Auto Nation
by Susan1111111 on 03/10/2021Andrew was very friendly and helpful from the moment I arrived. He has an upbeat attitude and should be considered an asset to your company. All work was completed on time and communication was excellent!Susan, thank you for your kind review; we are happy to pass along your comments to Andrew here at AutoNation Ford Littleton! We always strive to provide personable and excellent customer service. Thank you again for the review!
Expedition Service
by Lani Rich on 03/09/2021Thank you Andrew! My Expedition was having some problems starting. Andrew made sure to provide me with updates and even called to ask where it was normally parked to see if that could have been the issue. Once they found it was the fuel… pump, the part was ordered and replaced within a day. Even though Andrew wasn’t there the day I picked it up, he made sure someone else followed up with me.Lani, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Ford AutoNation Review
by Sdoherty74 on 02/22/2021updated 03/01/2021Josh was my service representative and was just terrific. He was on top of my repairs the whole day and got my needed repairs done in a very timely manner. I couldn't be happier with Josh's service contributions.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Littleton! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by Kim Seymour on 02/26/2021We went in ford to look at upgrading are f150 to a newer 1. We did it loved are sales guy . Very polite and honest. Took his time with us . He was on are side as in price and payment. Far offer on are trade. Finc was awesome as well. We… have bought 5 different vehicles from this dealership in are past for my self , hubby , and are kids. We will always be back. Thank you for everything and see everyone soon. Kim SeymourHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Littleton! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by mLb9876543 on 02/16/2021AutoNation did an outstanding job in dealing with my multiple requests to have the issue for the service I brought the vehicle in for reviewed. They reviewed it three times with multiple technicians and even waved my warranty deductible… fee!! I highly recommend AutoNation Ford Littleton Colorado to any Ford owner!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Savy Robinson on 07/08/2024