Customer Reviews of AutoNation Ford Littleton
Review type:
One of the better dealership experiences I’ve had
Oil change
by Clive Heller on 11/11/2023The Service Advisor was friendly and helpful. I’d wouldn’t hesitate to use this Dealer again.Hello Clive, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Jmc2817 on 11/10/2023Everything was ok but they didn’t even hand tighten the oil plug. I got home and realized I had oil all over the driveway. Lost almost a quart of oil.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6106. We hope to hear from you.
Friendly, efficient and knowledgeable!
by Bnet1108 on 10/30/2023Really nobody is happy about taking their vehicle to the shop. But I have to say Adam and his team took outstanding care of me in my desperate time of need to fix my truck!Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Recall Service on Vehicle
by Escape2022 on 10/09/2023Although it took months to get on the schedule to complete the recall, the service department was very helpful and completed the work promptly. The repair took less than 3 hours. In addition, the shuttle service and driver Dottie were… quick to get me back and forth. The Rating on the day of service would be a 5 and overall due to the timeframe to get the vehicle in, the rating would be a 3-4.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Horrible Experience
by Disappointed on 10/06/2023Unfriendly, disrespectful service advisor. Price gouging on estimate for repairs. Took it to another Ford dealer for the same service and paid 60% of what Autonation quoted. Other dealer also got Ford to contribute to the cost even… though the extended warranty item expired 9 months ago. This option was never offered by Autonation.Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (303) 578-6106. We'd appreciate the chance to make your experience a positive one.
2017 F150 Service
by AndrewB on 10/05/2023The service took 10 days, but they provided me with a car rental, which was very convenient. A shout out to Ethan, who took good care of my car. I hope my next visit will be for an oil change and the recommended service.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Sales
by Clay Millice on 10/05/2023Amazingly swift experienceHello Clay, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
9 Month Service
by grssrts122 on 09/27/2023My car went into the dealership after purchasing used from their lot. It came with their 3 month/3k warranty which ended up getting used within the first week. My car ended up needing a new engine and it had to be replaced twice due to a… defect in the first replacement. Overall, it was over 9 months from the time I dropped off to pick up. All of the issues were beyond their control but what they did control was customer satisfaction with communication, response time and making sure I had something to drive while my car was in their shop. Upon picking up the vehicle, they made sure all of my concerns were addressed. My only issue was with the Car Maker, not the dealership.Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Simple job
by Steven W on 09/22/2023The job was simple, it was quickly completed, and there was no effort at upselling.Hi Steven, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk. Safe travels!
Fast, friendly service for fleet truck
by Craig.Rau on 09/22/2023I recently took my work truck to this location for scheduled maintenance. I was able to drop the truck and get a shuttle ride to/from the shop to help keep my work day moving. The service advisor was very friendly and helpful. This was my… second visit to this location and I will continue to have my truck serviced here.Hi Craig, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick in and out
by Brady011 on 09/09/2023Kevin helped us so well. Quick responses and updates. I totally trust him and look forward to using him again in the future.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service for Recalls
by smcbn05 on 09/07/2023Took my vehicle in for two recalls and they were fixed the same day! Service was quick and friendly and I will definitely use them againHi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Experience!
by Bradley on 09/07/2023My first time at this dealership for service and they outperformed my previous dealership by a mile! They were friendly, kept me updated and completed the work on my truck a lot quicker than I had expected. The shuttle driver was also… great!Hi Bradley, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great team
by Jonny_B on 09/06/2023I had a very positive experience at AutoNation. The cars I was interested in were pulled around and ready for me when I arrived. The team was flexible when discussing options.Hi Jonny, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I recommend AutoNation Ford of Littleton
by Customer on 09/03/2023The sales team was very friendly, knowledgeable and did not apply pressure.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall
by Annoyed on 08/22/2023Scheduled the appointment for recall work which was a month or so out in advance which has been the case on all the recall appointments. Arrived and then was told that the replacement parts were not available. Once the repair was… completed on what could be done I was told to follow up and reschedule once the replacement parts were available. Would think they would schedule with me. Each time I visit for a recall service there seems to an issue of some sort. Not sure how serious these recalls are, but I don't feel the service department really cares.Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6106 to discuss what we can do to help.
Lied to
by Unsatisfied on 08/18/2023Told Ford I had transmission problems, they made an appointment for me in 6 weeks, waited 6 weeks than dropped Truck off and was told I needed to keep my truck there for 10 more days because they did not have a transmission tech, and that… he might show up sometime within the 10 days. They could have communicated this when I made the appointment. Shame on you Ford !!! And they call Them self’s Courtesy FordHi, we are deeply disappointed by your experience at AutoNation Ford Littleton. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6106 to discuss what we can do to help.
Great Service
by Tammyttd on 08/15/2023The last experience I had at this dealership was not very good, so I was pleasantly surprised by the outstanding service we received with our auto recall . The staff (particularly Matt) was friendly and efficient and I felt like a valued… customer even though I was only bringing my car in for a standard recall.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Worth the wait!
by Everett on 08/13/2023Due to chip shortages (covid), and a couple other Ford challenges, my experience with AutoNation, most notably Kirk Tubbs and Christina Maulin, more than made up for it. I couldn't be happier with the service and time I received from both… of them!Hi Everett, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by denmac1 on 08/04/2023Great experience. All questions answered. I called to let the service department know that I was running later for an end of day pickup and they waited a few minutes after closing for me. Very grateful!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Excellent Dealership
by Pete Monnat on 08/01/2023From the beginning of the sales test driving the vehicle I chose . The financing and the people involved were great. Completing the Details with service dept was perfect. Over all very pleasedHi Pete, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Savy Robinson on 07/08/2024