AutoNation Ford Littleton
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Dealership Service Review
service Rating
9 Month Service
Written byon 09/27/2023
My car went into the dealership after purchasing used from their lot. It came with their 3 month/3k warranty which ended up getting used within the first week. My car ended up needing a new engine and it had to be replaced twice due to a defect in the first replacement. Overall, it was over 9 months from the time I dropped off to pick up. All of the issues were beyond their control but what they did control was customer satisfaction with communication, response time and making sure I had something to drive while my car was in their shop. Upon picking up the vehicle, they made sure all of my concerns were addressed. My only issue was with the Car Maker, not the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Abbott Carter on 09/30/2023
Dealer Response
Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
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