Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Southwest
Review type:
Loved working with the team at AutoNation Chrysler Dodge Jeep RAM Southwest
Service Experience
by The VG's on 03/07/2023I had recently had my Jeep in for routine maintenance and my Service Advisor Colin, let me know that they detected what might be a leak in my radiator hose or my radiator was cracked. In working with Colin, it was determined that the… entire radiator needed to be replaced. I worked with Colin on my Service Agreement and he quickly notified me that the Service Agreement/Warranty I had purchased would cover the entire cost of the replacement. Colin was so great to work with and kept me informed all along the way. I have taken my Jeep there for service many times and this is one of the reasons I keep coming back.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Srevice
by Enzo123 on 03/07/2023Collin was on top of it.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Service
by Roger Smith on 02/28/2023I took my truck in to have a key made the service was great and everyone always makes me feel like family this is why I always come backHi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Cracked rim
by sryankells on 02/20/2023Called auto nation where I purchased the truck and they sold me a set of takeoffs w tires for a great deal! 😊Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Service on 02/10/2023The technician was very kind and answered all my questionsHello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Recall for tailgate....
by Jerry III on 02/06/2023Recall for tailgate....BAM, problem solved by Colin, Service Advisor. Great guy, friendly, knowledgeable and most important, PROFESSIONAL!Hi, thank you for your kind review; we are happy to pass along your comments to Colin here at AutoNation Chrysler Dodge Jeep RAM Southwest! Thank you so much for being one of our valued guests and we look forward to your next visit!
Warranty work
by BenJamin on 01/30/2023Everyone over at AutoNation southwest was super helpful and friendly. They made sure the work was done correctly and kept me in the loop the entire time.Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Ashley Little - 2019 Jeep Cherokee
by ALittle on 01/23/2023All of the Service Advisors (Skip, Eric and Ryan) were able to troubleshoot the issues with my vehicle and communicate effectively with me during the process. Once their team was able to identified the underlying problems they put together… a plan of action to make the repairs as quickly as possible. Larry McBride, the Service Director at AutoNation Southwest, was then able to step in and work with me while utilizing a loyalty program available to me to make the repairs as affordable as possible. The service, communication and care that went into my last visit at this location was beyond my expectations. I will forever be a loyal customer to this location after everything this service team did for me. I owe every single person that I worked with at AutoNation Southwest a huge THANK YOU.Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Thank you
by Melody Mud on 01/20/2023I recently had a spare key made. They were friendly and fast.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great Service
by jlb94042 on 01/17/2023Had my Jeep recall done. Was able to get it in and completed in one day.Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Horrible Service
by Marie Roybal on 01/02/2023I’m typically not one to leave reviews, but the service I received at AutoNation Southwest was awful. I was given nothing but the run around for 3 months straight, and not having access to a vehicle within those 3 months as they offer no… rentals. I dropped my car off on October 12th to get inspected as a warning light on the dash said “AWD System Unavailable Service Required”. Was told it would take 3 days for them to get me a diagnostic. Received my vehicle diagnostic on October 31st. Was assured I needed to change my Power Transfer Unit (PTU). The dealership did not have the part on hand so I was told the part would be in December 7th at the latest. Was told a request for expedited shipping would be submitted and that they’re “fairly quick” at approving it. Never heard anything in regards to the expedited shipping. Picked up my vehicle on November 9th as I was told it would be fine for me to drive it in the meantime while I wait for the part to come in. Took my vehicle home and noticed my driveway had a few oil spots. My vehicle had NO oil leak before taking it into the dealership but all of a sudden when I pick up my vehicle from the dealership and take it home it has an oil leak. Collin (the guy I was dealing with at the dealership) called me on December 6th (a day before the part was supposed to be in) informing me that he had not heard anything about the part I needed and that it would more than likely not be in until the end of December. Went to the dealership that day on December 6th expressing my frustration and what a coincidence, the part had just gotten in. He proceeds to tell me he tried to call me and inform me when the only call I got was the call letting me know the part would not be in until the end of December. I informed him of the oil leak and was assured it would be taken care of. Few days later Collin calls me letting me know the oil leak was “fixed” and that the upper and lower radiator hoses needed to be replaced because now we have a coolant leak. Collin proceeds to tell me it would be around $1,000 to fix. Why should I pay for an issue I didn’t cause!? I take my vehicle to my local mechanic and he informs me that the oil leak was not fixed properly and that changing the radiator hoses are nowhere near $1,000. I paid my $100 deductible for the dealership to use used parts to fixed my oil leak. I feel because I’m a female of color I was given the run around. I will never return to this AutoNation and hope others don’t have to deal with what I’ve gone through.Hi Marie, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6099. We hope to hear from you.
Latest service on my 2019 Ram 3500
by 911Rtfdlt on 12/23/2022Always a good experience with this service department. Only reason for 4 stars is the timing of the pick- up call. More than a half hour before closing would be appreciated as I have to travel 45-60 minutes to get there depending on… traffic. Maybe a 30 minute warning before the service will be done? The fact that I travel this distance speaks volumes about the great service I receive from this department !! Skipper Harmon is always quick to answer my questions and is a great resource regarding my 2019 Ram 3500 Turbo Diesel.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
service and front end problems
by garymolinaro on 12/20/2022all work was time timely, except still having issues with front end shimming when you hits bumps on highway??Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
latesr service
by hon@4479 on 12/16/2022Difficult to set up the appointment, but no problems afterwardsHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Best Sales Experience We’ve Ever Had!!
by Abbie on 09/03/2022Connor was incredible help when we bought our new Jeep Renegade! He was incredibly patient, knowledgeable, and so kind. He took his time with us, made sure all of our questions were answered and taken care of, and made sure we were… satisfied with our new car. Seriously incredible experience! All of the people we interacted with were so kind. We went back the next day to pick something up and the manager of the dealership Kenny called me by name and asked how the new car was - so cool! We will definitely be going back here for the next car we need! Highly recommend!!Hi Abbie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Autonation Littleton, CO Service Dept Very Good!
by Thuy on 07/20/2022I have a 2019 RAM Limited, and like usual, RAM designed the exhaust manifold to be [non-permissible content removed]. Within less than 30,000 miles, the manifold cracked at the engine block. The 2 bolts on the pipe to the rear exhaust… sheered off. And it's all easy, city driving. I baby my truck. But luckily I bought coverage, and Ryan Shaw of the Service dept fixed the issues. It was a long time to get parts from Chrysler. 3 months. But I was on the books twice, and Ryan always called me to let me know the parts hadn't arrived, and then we rescheduled. No problem. No guess work. When the parts came in, he let me know. I scheduled it. He and the service guys were super easy to talk with. I showed the sheared bolts too. They fixed it. Got it running quiet again. And like ladies, they put a Thank You card on my dashboard each time I came to get my truck from them. So sweet of them. :) Great customer service. Attentive. Honest. No B.S. Trust them. Great job, guys. Thanks for not being a scammer service shop, like the Jeep Autonation one on W Colfax in Golden. Those guys guess and then never fix the problem, after putting all the cost on the customer. - Thuy NguyenHello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Bought a used car from them, not the first choice
by John on 07/06/2022They had a car we wanted at the right price. Had a pre-approved financing from USAA - they dont accept USAA . . . applied for a loan from them - it was higher interest so we went elsewhere. They called us back to offer the car at a… slightly cheaper price to offset the higher interest - we decided to buy it and re-finance once complete. After returning, waited almost three hours for their finance team - they changed the terms of the rate and we were also shown a form that says that they would not turn down any banking institution. We should have just left then. Still waiting for the loan to go through so we can pay it off with the USAA loan. . .Hello John, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Southwest. Please call our General Manager at (303) 578-6099 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Love my new 2022 Grand Cherokee
by Ron Carlson on 06/30/2022James Martinez was great help in buying my new 2022 Grand Cherokee. James also showed me the great features in the car. He also helped me set up the Bluetooth for my cell phone, and the comfort features, such as inside temp. radio. I got… a great deal on my trade in. Justin in Finance explained all documents I was sighing.Hi Ron, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Southwest! Drive safe, and we'll see you on the road.
Excellent customer service
by Frank on 05/30/2022Jason was super helpful in finding us the car we wanted. He made it easy for us to finance and made sure all our needs were met.Hi Frank, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Southwest! Don't hesitate to call us if you ever need anything. Be safe on the road!
Kia Minivan
by Julie15 on 06/28/2021I purchased a mini van from Autonation. The van was in good condition overall but.... the detailer failed to clean the van twice. The windows were horrible. Second I took the van to my mechanic and discovered it needed shocks, struts and… even break light bulbs. I was told that the dealership conducted a 125 point inspection but they failed to identify these normal issues. No I need to wait 30 days for them to fix because it takes that long to get into the system.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6099 to discuss what we can do to help.
Great until you purchase
by Reyna H on 03/30/2021I purchased a Dodge Durango, before and during the sale I had all my questions and concerns answered, if I left a message I received a call back quickly. I noticed a few minor things that needed to be fixed on the vehicle, a small… windshield chip, motor for ac not working correctly and tow hitch cover sticking. I spoke with the salesman and the finance person I worked with, they assured me it was no problem and they would both speak with service and get me in ASAP to fix. Fast forward 3 weeks still haven’t received a response to the email sent or a call to schedule. I called the service department and they said since it’s been 3 weeks I don’t have the bumper to bumper warranty active, but they will still get me in. I’m just assuming now this will be out of pocket. I trusted them so didn’t call service myself sooner. I guess a car dealer is the same anywhere, once the sale is made they’re not worried about addressing problems.Hi Reyna, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Southwest take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6099 to discuss what we can do to help. Take care.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Moses Jenkins on 03/29/2024