AutoNation Chrysler Dodge Jeep Ram Southwest

I’m typically not one to leave reviews, but the service I received at AutoNation Southwest was awful. I was given nothing but the run around for 3 months straight, and not having access to a vehicle within those 3 months as they offer no rentals. I dropped my car off on October 12th to get inspected as a warning light on the dash said “AWD System Unavailable Service Required”. Was told it would take 3 days for them to get me a diagnostic. Received my vehicle diagnostic on October 31st. Was assured I needed to change my Power Transfer Unit (PTU). The dealership did not have the part on hand so I was told the part would be in December 7th at the latest. Was told a request for expedited shipping would be submitted and that they’re “fairly quick” at approving it. Never heard anything in regards to the expedited shipping. Picked up my vehicle on November 9th as I was told it would be fine for me to drive it in the meantime while I wait for the part to come in. Took my vehicle home and noticed my driveway had a few oil spots. My vehicle had NO oil leak before taking it into the dealership but all of a sudden when I pick up my vehicle from the dealership and take it home it has an oil leak. Collin (the guy I was dealing with at the dealership) called me on December 6th (a day before the part was supposed to be in) informing me that he had not heard anything about the part I needed and that it would more than likely not be in until the end of December. Went to the dealership that day on December 6th expressing my frustration and what a coincidence, the part had just gotten in. He proceeds to tell me he tried to call me and inform me when the only call I got was the call letting me know the part would not be in until the end of December. I informed him of the oil leak and was assured it would be taken care of. Few days later Collin calls me letting me know the oil leak was “fixed” and that the upper and lower radiator hoses needed to be replaced because now we have a coolant leak. Collin proceeds to tell me it would be around $1,000 to fix. Why should I pay for an issue I didn’t cause!? I take my vehicle to my local mechanic and he informs me that the oil leak was not fixed properly and that changing the radiator hoses are nowhere near $1,000. I paid my $100 deductible for the dealership to use used parts to fixed my oil leak. I feel because I’m a female of color I was given the run around. I will never return to this AutoNation and hope others don’t have to deal with what I’ve gone through.