AutoNation Chrysler Dodge Jeep Ram Southwest
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Bought a used car from them, not the first choice
Written by 07/06/2022
onThey had a car we wanted at the right price. Had a pre-approved financing from USAA - they dont accept USAA . . . applied for a loan from them - it was higher interest so we went elsewhere. They called us back to offer the car at a slightly cheaper price to offset the higher interest - we decided to buy it and re-finance once complete. After returning, waited almost three hours for their finance team - they changed the terms of the rate and we were also shown a form that says that they would not turn down any banking institution. We should have just left then. Still waiting for the loan to go through so we can pay it off with the USAA loan. . .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Karl Knight on 07/09/2022
Dealer Response
Hello John, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Southwest. Please call our General Manager at (303) 578-6099 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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