AutoNation Chrysler Dodge Jeep Ram Southwest
Dealership Service Review
I have a 2019 RAM Limited, and like usual, RAM designed the exhaust manifold to be [non-permissible content removed]. Within less than 30,000 miles, the manifold cracked at the engine block. The 2 bolts on the pipe to the rear exhaust sheered off. And it's all easy, city driving. I baby my truck. But luckily I bought coverage, and Ryan Shaw of the Service dept fixed the issues. It was a long time to get parts from Chrysler. 3 months. But I was on the books twice, and Ryan always called me to let me know the parts hadn't arrived, and then we rescheduled. No problem. No guess work. When the parts came in, he let me know. I scheduled it. He and the service guys were super easy to talk with. I showed the sheared bolts too. They fixed it. Got it running quiet again. And like ladies, they put a Thank You card on my dashboard each time I came to get my truck from them. So sweet of them. :) Great customer service. Attentive. Honest. No B.S. Trust them. Great job, guys. Thanks for not being a scammer service shop, like the Jeep Autonation one on W Colfax in Golden. Those guys guess and then never fix the problem, after putting all the cost on the customer. - Thuy Nguyen
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes