Customer Reviews of AutoNation Subaru West
Review type:
Greatest!
Sold Used Subaru Car to AutoNation
by Sonny Wolf on 10/24/2020Car was evaluated and offer written on form. Sales staff was patient while car was in service for several days to quality for the offer made. Offer was fulfilled and car was sold with no problem.Sonny, thank you for your positive review. We're happy to have been of service to you.
The best deal and service around!
by Rseidel on 10/12/2020Nobody came close to offering the discount I received on my new Crosstrek. And the sales person was fantastic!Rseidel, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Services
by Brook Handle on 08/27/2020Overall had a great experience with the service department at AutoNation Subaru West. The work was completed quickly and I was notified proactively when my car was ready. Specifically, Kyle went above and beyond to make sure I was able to… pick up my car at the end of the day. I was there a little past 7 and he was driving out of the lot when he saw me, stopped his car, and helped me get checked out and able to drive home (I had ridden my bike there and did not want to ride home and then ride back the next day). Shout out to Kyle!!Brook, thank you for your kind review; we are happy to pass along your comments to Kyle! If you ever need help, just give us a call. Happy motoring!
Great experience
by Allison on 07/30/2020Sarah Foster sold us the perfect car. She was great and we couldn't be happier with her. Highly recommend her and her vast knowledge.Allison, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Still making the same mistake
by WhyAName on 07/07/2020It seems that every time I bring in my Subaru for service they keep changing the LCD display to something different that what I had it set to. Sure would be nice if they could just take a picture of what is there and set it to that before… giving the car back to me.Whyaname, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6120 -- we hope to hear from you soon.
Great
by Jc555555 on 06/17/2020Took my Subaru in for service and everyone was very nice and kept me updated with everything they found. Communication is key.Thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BAD customer service!!!
by Mannyh22 on 06/12/2020My experience with AutoNation Subaru West was a week long nightmare. It started last Friday 6/05/2020. I reached out regarding about buying a new Forester and trading my current car in. I was sent a calendar appointment From Shannon… Sandoval. I accidentally declined the appointment, and called to apologize and notify Shannon Sandoval I would be there. Once I arrived at AutoNation Subaru West I notified the front desk I was there to meet Shannon. The lady at the front desk asked me to wait. About fifteen minutes later I was greeted by Shayne who said Shannon was busy. Shayne asked what I was looking for and set me up with a test drive right away. Shayne also had a manager appraise my trade in while I was gone. Once I returned, I explained to Shayne what I could and could not afford, and asked about my trade in. I told Shayne I had an approval letter from Capital One and just needed to ride the right car. Shayne said he would be in touch and we would find what I wanted. Days went by and my calls and texts were not returned from Shayne. I never filled out a credit application with Shayne so I could not understand his unwillingness to help me. Was he judging me off the clothes I was wear or worse the color of my skin? On Thursday 6/11/2020 I again called AutoNation Subaru West to express my frustrations and still seek help with purchasing a new car. Why was I having to beg this dealership to purchase a car? Dennis Sharon apologized for my frustrations and offered to help me. I sent him over my offer letter from Capital One, and he said he would help me. We scheduled an appointment to have my trade in appraised again, because I never heard anything from Shayne, After speaking with Dennis Sharon I received text from Shayne demanding to know why I did not want to work with him. obviously because he ignored me for almost a week, however I did not respond. I arrived for my appoint and was met by Dennis Sharon with the car I was interested in and had reserved. I spoke with Dennis about my trade in, and the amount I needed for it. Dennis Sharon sent me on a test drive and was again going to have my trade in appraised. When I returned Dennis Sharon met me with an offer for my car and asked how my drive was. Their offer was $500 less than what I wanted, but I could make it work. I looked over the paperwork and noticed the car I was looking at was marked up $301 more than the sticker price. I asked Dennis Sharon why the price was higher, and he asked me to show him the sticker price. Dennis Sharon seen the sticker price and said he would go inside to investigate. I told Dennis if they corrected the price to the sticker price I would put the extra $200 with my down payment to resolve the left over $500 from my previous loan. Dennis Sharon returned and said it was a third party error and the increased price of the extra $301 was correct. I was shocked that Dennis Sharon was demanding the increased price instead of reducing it by $301 as the sticker stated. At this time I decided to walk away in disbelief. Today the sales manager called to apologize for his staff, and could not understand why I had three different sales agents. He asked what he could do to make it better? I simply asked for others customers to be treated equally. i chose to work with a different dealership and was not interested in anything he had to offer. I still cannot understand the reason for the terrible customer service I received, but I would not recommended this dealership to anyone.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Subaru Forester 2020
by JessicaA on 06/04/2020I highly recommend Don Wright. He was the sales Associate that made my first Subaru purchase so smooth! Thank you Don you rock!!Jessicaa, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
great buying experience
by Linda Clark on 02/22/2020I was so pleased with buying experience with Kevin through the Costco buying plan. He provided lots of time, instruction and helpful tips. I would recommend to anyone.We are happy Kevin provided such excellent customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Pleasant Buying Experience
by Happy!!! on 10/09/2019From the start of the process-our service agent showed us an Ascent in a no pressure circumstance and then brought out the sales agent to us when we were interested in seeing more details. Most informative and lengthy demo ride ever… experienced in varying conditions. No pressure and provided cost info readily knowing we we were going to see several other competitor cars. Returned later to recheck a car design issue-all questions answered without irritation or annoyance. Every member of the team was excellent!Hi there, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Awesome experience!
by MandyB on 09/25/2019I showed up not too long before closing one night, looking to investigate the new Subaru Ascent to replace my minivan. I had the very good luck to be helped by Ryan Andersen. He is awesome! He was extremely knowledgeable about the car,… listened carefully to exactly what I was looking for, and did not pressure me at all. So once I was ready to buy in a few more weeks, I set up an appointment with him. I have to say, this was the best test drive I've ever taken! Not only is AutoNation Subaru West just in an ideal test drive location, but Ryan took care to really showcase the car's features - including testing out X-mode, which involved a short but really impressive off-roading segment. We had a blast and came out of it really understand the car and what it was capable of. Once we'd handled all the details with Ryan, he passed us over to Chris Paine, who did a great job taking care of us with all the paperwork, discussion of warranties, etc. Once again, no high-pressure sales, just respectful communication and excellent service. This was such a great experience I will be recommending AutoNation Subaru West, particularly Ryan and Chris, to all my friends. We had such a good time getting my car, which I never thought I'd say. And of course, Subaru makes simply the best cars... but I'll let Ryan tell you about why they are the best. Go see him; you won't be disappointed.Hi there, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Subaru West and we hope to be of service again in the future. Take care!
Bad Radio Installed
by George1 on 08/28/2019Auto Nation West installed a defective radio in my 2018 Subaru Legacy, and refuses to fix it, because of laziness and incompetence! Do Not do business with Auto Nation West on W. Colfax in Lakewood, CO.!!Hi George, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6120 -- we hope to hear from you soon.
Failure to fix radio they installed on my 2018 Subaru Legacy/
by George 1 on 08/18/2019Auto Nation West on W. Colfax installed a defective satellite radio, and WILL NOT fix it after I notified them several times!Also, they WILL NOT install the "free" Map Update that Subaru states that Subaru will pay for! DO NOT DO BUSINESS… WITH AUTO NATION WEST!!George, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (303) 578-6120 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Recall airbag tail lights fix
by Content on 06/26/2019Efficient and timelyWe appreciate your response! If you ever need help, just give us a call. Happy motoring!
New Subaru
by Snoopy6 on 06/04/2019I knew what car I wanted, they gave me a lower price than another dealership and I left in that new car in an hour and 40 minutes. It was so easy!Hello, thank you for taking the time to let us know about your experience! We're so pleased to hear that everything was completed quickly and to your satisfaction. If there is anything further that we may do to assist you, please do not hesitate to reach out!
Best expierence ive had buy a new car.
by KyleMcG on 04/25/2019Travis was amazing to work with. Made everything simple and pain free for me. Knows what he's talking and very respectful. Because of him I'd buy here again.We are happy you had a pleasant experience here at AutoNation Subaru West. Drive safe, and we'll see you on the road.
Enjoyable!
by Carianne on 04/20/2019I hate car buying. This was no hassle and low pressure. I actually had fun.Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation Subaru West
Subau Forester
by jerryh* on 04/15/2019Our experience was very good. Sales rep did outstanding job; before, during and after the sale. It was not a painful experience.Great dealership
by Satisfied on 04/11/2019Efficient process. Costco auto program was honored. Our salesperson, Eric was very informative from the beginning until I drove away.Excellent Service
by Vanessa on 03/21/2019I was in touch with my agent for weeks until I finally decided on a car. He helped me find my perfect car! Overall the car buying process went quicker than I expected! Couldn't be happier!Purchase of a 2019 Forester
by Tim S, Colo. on 03/19/2019This was an excellent buying experience of my new Subaru Forester! My sales person Allen Szikias is excellent!!! He is professional, knowledgeable, listens well, and is excellent in his follow up after the sale! This car buying experience… was easy and I'm very pleased with my purchase.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Josephine, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Kerry Valdez on 04/25/2025