Customer Reviews of AutoNation Chrysler Jeep Arapahoe
Review type:
Easiest vehicle purchase ever
Great service!
by Mpirello on 06/27/2023I came in for an oil change and was in and out in less than the quoted time. Great communication and customer service!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Oil Change and Recall Repair
by Mcande88 on 06/19/2023Great experience! Very polite, respectful, my repair and oil change were completed sooner than quoted!Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
12K miles check up
by BurleyMann on 06/19/2023I called the call center to make my appointment. When I arrived, there was no record of my appointment, however the Service Rep was able to get e taken care of. Not sure why there was no Appointment, but thanks to taking care of me.Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Helpful Service Staff
by Dean303 on 06/15/2023Brought my Jeep in for oil change/tire rotation, and then to diagnose some dash lights that had appeared. They got to work right away and finished before the estimated time. A full printout and explanation was given of what the lights and… codes were, along with honest feedback that everything was fine now and it was an anomaly. An estimate of the next maintenance items was given to me and explained but no pressure to have anything done immediately like some quick lube chains do.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great sevice
by CarlosR on 05/30/2023great overall service, a great team that was very willing to help!Hi Carlos, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Very pleased
by David H on 05/28/2023I was extremely satisfied with my buying experience. Kevin was wonderful, took care of everything, even got me in 2 days later for complimentary new tires. Highly recommend these guys!Hi David, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Compass purchase
by Vincent on 05/28/2023Straightforward negotiations. Some pressure to buy warranties that I didn’t want. I paid cash so the precess was pretty quickHi, thank you very much for sharing these comments, Vincent. If you have any further questions, please give us a call. We're always happy to help!
Automation
by Reviews on 05/23/2023Very professional dealership that focuses on customer satisfaction.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Nick Van on 05/17/2023Took care of me on my oil change in a timely manner super fast and easy to work withHi Nick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best in Class
by TeamWrangler on 05/16/2023At arrival, I was acknowledged with a warm, sincere greeting that kick started my day in the right way, since having a rough week. It has always been a pleasure working with Chris Turner. He is professional and knowledgeable while ensuring… I was informed every step of the process. Personally, he is a true gentleman and is always engaging in conversation. Convenient scheduling and superior service where my Jeep was done in no time. I appreciate Chris for everything he's done and his presence means more than he knows.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Jeep Arapahoe. Please let us know if there is anything else we can do for you; we are more than happy to help!
Jeep2016
by jeep2016 on 05/14/2023The price for the service provided very highHi, thank you very much for sharing these comments. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 900-0794 to discuss what we can do to help.
Routine oil
by Thorsch on 05/07/2023Good time accurate on time took care of everything hHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
A/C & Heater Vents were not functioning rightly.
by FredBuf on 05/08/2023Two days in the shop but all is good! Rex was a good leadman.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Chryler Pacifica Hybrid Recall Work
by RobertS on 04/28/2023After the recall work was performed the the E.Hybrid functions on Uconnect were gone. I called to complain and the tech told me to schedule a service appointment and that I would have to leave the car until they could diagnose the issue.… I told him I wanted to speak to the service manager and he hung up on me in mid sentence. This is the worst customer service I have ever seen from Chrysler. I have owned four Chrysler passenger vans since 1992 and I don't think I will be every buying one again!Hi Roberts, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Service
by Betsy Benton on 04/24/2023I could not get through on the phone to make a service appt. I had been trying, and leaving my number, for over a month before someone answered. I had an oil pan replaced in Dec. mileage around 66,000. The car continued to leak. When I… finally got it in with 70000 miles, I was chided by the tech saying in could invalidate my warranty by skipping the 60,000 mile service. Why didn’t the tech say something in Dec. if it was so important? Also, the oil leak this time was found to be from the oil filter, which your shop replaced in Dec. The tech this time mansplained to me how it couldn’t be the fault of their shop, even though your shop replaced the oil filter. I’ve had countless oil changes in my 50 years of driving, and have an oil filter leak due to the process is not normal. I was charged for the oil change. I am in the market for a new car, and will NOT be buying a new Jeep from this dealership due to the awful service Dept.Hi, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (303) 900-0794 so we can work towards a resolution. We look forward to hearing from you.
Service
by jasonwht on 04/21/2023Had service done in our jeep grand Cherokee & found the team to be courteous and professional. They completed the service quickly and I was on my way. Nice job.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Fast and friendly service
by Estefany on 04/21/2023I had originally scheduled a diagnostics appointment where I mostly needed my headlights to be checked and or replaced. The technician completely understood what was needed and helped get me on my way very very fast, this is despite the… fact that I had to change from drop off to wait as it was originally scheduled. This is at least, the fifth time I use this dealership’s service and will be coming back. Thanks!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil Change and Tire Rotation
by LoveMyJeep on 04/12/2023Friendly and thoroughHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Electronic problems
by Kaz5899 on 04/11/2023Computer throwing tons of codes, loss of power steering, tranny locked in park. Called for service, had to wait 2 week for appointment, 3 days to diagnose. Service tech found wires under dash worn through shorting computer, known… problem with star bulletin but no recall. Had to wait for warranty dept.to approve repairs before they can order parts. Sales team put in wrong mileage so warranty rejected. Had to go in to resign sale contract so service could reapply to warranty. Parts could take 5-7 days to arrive 2-3 days to install. Jeep out of service for 3 weeks now probably be another week until fixed, no lender car, 5 star service? No way. Hope this problem gets fixed so I never have to go to this dealership again.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 900-0794 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Review
by Reviews on 04/07/2023Thought the spark plug change was a little expensive.Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (303) 900-0794 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
S3 purchased, immediately needed 2500.00 in maintenance and repair
by Ryan S. on 04/07/2023I purchased an Audi S3 from Auto Nation Arapahoe a few weeks ago. It immediately needed to go in for a 40,000 mile transmission and AWD flush that cost me $750.00 (this should have been done by the dealership as the interval for this repair… is 40K miles and the car had just gotten over that). While the car was having that work done, they told me I needed a new water pump for $1700.00 (something a simple and quick inspection revealed). Both of these issues would have been caught with a simple vehicle inspection (the Audi shop I went to took 30 minutes to complete this inspection). AutoNation failed to perform these inspections and I am now out of pocket $2500.00 because of it. Unsatisfied is an understatement.Hello Ryan, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 900-0794 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sue Tilly on 04/19/2024