Customer Reviews of AutoNation Chrysler Jeep Arapahoe
Review type:
Easiest vehicle purchase ever
2019 Jeep cherokee oil leak
by Bigragu on 04/05/2023Had and oil leak repaired, took 2 days but covered by warrantyHi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Not very good
by jumbojh on 04/03/2023I was quoted 1 hur to make the repair, and it took 2. I then had to bring the Jeep back later in the day because the problem was not fixed twice.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 900-0794 to discuss what we can do to help.
My review
by Michael on 03/28/2023Prompt, clean, thoroughHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Chris Turner is the best!
by TeamJeep on 03/28/2023My Service Advisor, Chris Turner, was exceptional from the start. His patience and professionalism assured me that I was in good hands. He guided me every step of the way so I knew what to expect. My Jeep was even completed earlier than… projected. I can always count on Chris for all my Jeep needs! He makes every visit worthwhile.Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at AutoNation Chrysler Jeep Arapahoe! Feel free to stop by if you ever need any more help.
Elecrical problems
by Edward. on 03/24/2023Dealer was able to find and correct my vehicles issuesHi Edward, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Avoid
by Denver Buyer on 03/20/2023I was very disappointed with the misleading sales staff and the insane pressure to buy a warranty. Promises were made that were not kept. I’ve purchased several cars previously and this experience was the worst.Hi Denver, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Jeep Arapahoe take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 900-0794. We hope to hear from you.
Timely Friendly Service
by aallvv77 on 03/19/2023First service experience at Arapahoe Jeep was pleasant and timely.Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Working it thru
by Jeepowner on 03/17/2023Though my vehicle was there a couple more days then planned it was because they were working hard to verify the issue another mechanic had said we had and advise to go to the dealer. They didnt see the issue we were told we had and was… able to make an inexpensive plan to work it out.Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Got everything we wanted at AutoNation Jeep Arapahoe!
by MadDog Jeeps on 03/13/2023Cody Montague took great care of us through our purchase experience for our new Rubicon! He is extremely knowledgable about Jeeps and went above and beyond to make sure we were happy with our new ride.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Jeep check up
by Mmorris on 03/13/2023I had taken my 2019 Jeep in for check up before a road trip. I was concerned about my brakes before my trip. They did a check of all systems, including brakes. Everything was good.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Fix Jeep rear door
by Beckett on 03/10/2023The person we worked with Topher was so helpful and knowledgeable. Great customer service, would definitely go back.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
DO NOT LET THEM TOUCH YOUR VEHICLE
by AutoNatnSuxs on 03/10/2023Took my Jeep in for an oil change and exhaust sensor to pass emissions. They took 4 weeks to perform this, without communications. No response to voice mails left, because they wont pick up the phone. Fine! I’ll just wouldn’t go back.… However, during the oil change they over torqued oil plug (was not able to remove) and damaged the oil filter housing. I took it back for them to fix what they damaged. They did not honor their own service warranty from their website. They gave me a “courtesy” credit of $400 off the $2000 in damages their service department did to my car. Again, this time it took 3 weeks of silence, calling and leaving voice mail asking for a status. No response, until I included email to corporate complaints. However, corporate never responded other than an automated reply we got you mail. They do not give you written estimates, they do not communicate with customers on progress, and they have an arrogant attitude they can do no wrong.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
jeep wave service
by jeepowner on 03/08/2023My initial impression was that it wasn't a very welcoming service center. When I first entered there were 3 guys at their computer stations - no one on the phone - and not one person looked up to say anything - "good morning, someone will… be right with you" - "how can I help you"...after some awkward time another employee walked in and asked if anyone has helped me yet...and I replied "no". He then invited me to a station and asked another person to assist me. At that point, the service was very friendly and helpful. My wait was just a little longer than they had estimated it to be. Not a big deal. When my vehicle was ready the attendant was very friendly and clear regarding the service performed on my vehicleHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Jeep Wrangler
by Heather on 03/08/2023Such an easy seamless process. They even ordered me a Lyft so I could get to work. Love the text updates.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review
by nebailey3 on 03/03/2023We dropped the car off on a Friday morning and was told it should be done on Monday. Never got a call or anything so on Tuesday tried to call and kept either getting the answering machine or an advisor that said they would transfer us to… ours which never happened. Finally got a hold of someone on the next Friday and they said it would ready by the end of day on Monday. Monday came and no call. Finally on Tuesday we got a text saying our car was ready. Tried to call on Wednesday to pay over the phone so our daughter could pickup but couldn't even get anybody to do that. They our car for 12 twelve days and was never really told what was going on.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Oil change
by JSyfert on 03/02/2023Guys were great and efficient. This is the place I go get my oil change or any issue with my jeep every time. From the moment I walk in, to the moment I leave everybody is friendly and knowledgeable.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Cwalker on 03/01/2023Friendly and consultativeHello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Dealership broke my Jeep hybrid system.
by lavazquez9 on 02/26/2023Bring my jeep for a recall and it is returned without the hybrid system working, dealership did not even checked their work. I come back the week after and they say there is another recall and need to install a part that is on backorder. 2… months later, they do not have the part and my hybrid jeep is broken only working with gas now. They do not even know when the part will be delivered. I do not think they even care. Worst service ever.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 900-0794 to discuss what we can do to help.
Oil change for my Jeep grand Cherokee
by knordby19 on 02/26/2023It was a great experience, overall was in and out with no hesitation. Everyone was very nice I met with.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Mason Sheveland Is an Excellent Salesperson
by Tim M on 02/23/2023Mason's knowledge and passion answering my questions and explaining the difference between each wrangler models was impressive. He personally owns a wrangler 4xe himself showing and explaining with his own vehicle how it is setup and… utilizes the EV to and from work to save on gas. I eventually purchased a new Jeep Wrangler Willy's 4xe and the experience was painless. I would also like to thank Sales Manager Chris and Patrick in Finance for helping make my experience seamless. I would recommend Mason and Auto Nation to my family and friends.Hi Tim, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Chrysler Jeep Arapahoe and we hope to be of service again in the future.
Richard Berst
by R Berst on 02/16/2023Henry the Service Advisor was the best advisor I have ever had at your auto nation service dept on Arapahoe Rd. He was honest , took care of my needs and was thereto help me when I picked my Jeep. I have purchased several New jeeps from… there and can recommend the service Henry every time.Hi Berst, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Chrysler Jeep Arapahoe and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sue Tilly on 04/19/2024