AutoNation Chrysler Jeep Arapahoe
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Dealership Service Review
service Rating
Electronic problems
Written byon 04/11/2023
Computer throwing tons of codes, loss of power steering, tranny locked in park. Called for service, had to wait 2 week for appointment, 3 days to diagnose. Service tech found wires under dash worn through shorting computer, known problem with star bulletin but no recall. Had to wait for warranty dept.to approve repairs before they can order parts. Sales team put in wrong mileage so warranty rejected. Had to go in to resign sale contract so service could reapply to warranty. Parts could take 5-7 days to arrive 2-3 days to install. Jeep out of service for 3 weeks now probably be another week until fixed, no lender car, 5 star service? No way. Hope this problem gets fixed so I never have to go to this dealership again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Joseph Lee on 04/13/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 900-0794 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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