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Chryler Pacifica Hybrid Recall Work
Written byon 04/28/2023
After the recall work was performed the the E.Hybrid functions on Uconnect were gone. I called to complain and the tech told me to schedule a service appointment and that I would have to leave the car until they could diagnose the issue. I told him I wanted to speak to the service manager and he hung up on me in mid sentence. This is the worst customer service I have ever seen from Chrysler. I have owned four Chrysler passenger vans since 1992 and I don't think I will be every buying one again!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Andrew Newton on 05/03/2023
Dealer Response
Hi Roberts, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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