Customer Reviews of AutoNation Chrysler Jeep Arapahoe
Review type:
Easiest vehicle purchase ever
Great service at AutoNation Jeep/Arapahoe
by Yvonne on 05/22/2024There was a recall on our jeep! Service got us in quickly and vehicle was ready when promised!Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Easiest vehicle purchase ever
by Patrick Boucher on 04/17/2024I recently bought a new Wrangler at Autonation with Michael ("Cody") Montague. He listened to what I wanted, worked with me to find a suitable vehicle, and never pressured me in a direction I didn't want to go. They even offered more for… my tradein than I expected. Ultimately, I needed to get a special order, which arrived a couple of months earlier than expected, and Michael kept me informed about progress along the way. I'm very happy with how smoothly everything went, and with getting exactly what I wanted.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great buying experience!!
by Hurt4533 on 04/03/2024Had a great experience with Jim Hankins. Great salesmen, not pushy allowed us to take our time, great sense of humor. Quick easy used car buying experience!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Quick and friendly
by Munkyshine on 02/15/2024Of the new cars I have purchased Autonation was pretty fast. No deal is super fast due to the nature of the sale. I love my new Willys. I can recommend this dealership. On the downside: It took a very long time for the manufacturer… to build and send our custom order.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great sales staff
by Johnsor on 02/08/2024Destany was excellent she did exactly what was promised .Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Rocks!
by rgulock on 02/02/2024So happy that I chose AutoNation Chrysler Jeep in Centennial to lease my new Jeep Wrangler. Kaden was the perfect sales guy and really took care of me. I am now driving my new 2024 Jeep Wrangler Willys 4XE and could not be happier!Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Salesman was fantastic, the finance guy was unimpressive
by ND on 01/17/2024Sales is wonderful. Isaiah did an excellent job. The guy in the finance was abusive and unprofessional. I come from a family of dealers and have spent quite a bit of time in car dealerships, I completely understand the sales side of… lending. If anyone behaved like this in any dealership I was a part of they would not be there long. Combative, offensive, rude, insecure.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Jeep Arapahoe take our reviews very seriously. If you'd like, please contact our General Manager at (303) 900-0794. We'd appreciate the chance to make your experience a positive one.
Friendly staff and great service
by Cathy on 12/21/2023My service representative, Jacleen was very knowledgeable and helpful. The service took longer than expected due to damaged replacement parts but they kept me in the loop and Jacleen was very responsive to me. Overall pleased and will… continue to go back!Hello Cathy, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Jeep Arapahoe. Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil change and Tire rotation
by J. C. on 12/11/2023Service was quick and Advisor was knowledgeable.Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer
by Davedel on 12/09/2023I was greeted at the door, showing what I wanted talked to management and worked the deal and it was all done smooth as glass and impressiveHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service and repairs
by Nightshift on 12/06/2023The service here was outstanding. Halerio was great and ver informative too. The work done on my vehicle was awesome. My truck is running so well too.Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Service
by JaimeEL on 12/05/2023Everyone went above and beyondHi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Grand Cherokee service
by HHHARD1770 on 12/05/2023Service was great. Henry was extremely helpful and curtious. Communication was excellent.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
AVOID AUTO NATION!
by BrittneyM on 12/04/2023AVOID THIS DEALERSHIP!!! The buying process was super smooth, because they're nice until they have a signed contract and your money. Then they conveniently inform you that the vehicle has only been on the lot for less than 24 hours and… needs to pass a safety inspection before you can take the vehicle.I'm not sure why a car was listed to sell that hasn't passed a safety inspection first. I was told I would have it the next week. They had my car for almost 3 weeks!! I was told that I still needed to bring it back because they were waiting on a part (a plastic cover for the driver side fog light cover that was cracked). Fast forward a month into having the car I noticed that the inside of my brand new front tires were worn down to wire! I had to pay $700 for new tire to ensure my kids had a safe vehicle to ride in. I called the dealership and informed them, I was instructed to bring it in. I waited for 2 hours for them to tell me that they can't do anything because there is damage to control arm and it passed the safety inspection and they can'y prove that I didn't hit something to cause that damage. Offaly ironic that there is damage to the control arm on the same side they had to replace a cracked fog light cover. I will be canceling my warranty through them to have my car worked on somewhere I can trust because this place is a scam! I will tell everyone I know to avoid Auto Nation.Hi Brittneym, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 900-0794 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Shady Business Practices & Poor Management
by Jeep Owner on 12/05/2023I have taken my multiple Jeeps to this specific dealer over the past 13 years for various things. I called the main service desk number at this location and scheduled a diagnostics for 2 issues. I asked what the cost would be and was told… $225. I arrived and upon pulling into the garage two vehicles pulled in right behind me. The service people greeted the last customer to arrive (nearest their desk). No one greeted me, so I walked in and waited. Once I checked in with the service person, she told me that since I had two things being diagnosed the cost was $220 for each diagnostic. I was surprised. After she finished explaining how it works and the cost can be rolled into the repair I told her that I was quoted a different price for diagnostics. She gave me a blank look and said, "Well I don't know who told you that but it's not right." We went back and forth about how I feel like I am being bated and switched and she had no clue what I was talking about. I asked if she could pull up my schedule record to see who scheduled it. The answer was no. I said, "Look, can you understand how I feel like I am getting screwed because I took time off from work to come on your schedule and was told $225 and now that I am here it's now $440, like what am I going to do, just walk out after being this committed?" She was still clueless. So I said, "Okay, these fees can roll into the repairs, can you give me any idea or range of what the repair costs might be?" She said, "No." I said, "Come on, service guy #1 just said it's extremely likely this one thing since it happens to pretty much this specific model, just give me the cost of doing that repair so I have some idea." She and service guy #2 said, "No, that would take like 1.5 hours to figure out the cost." I said, "Seriously?!" Service guy #1 went and looked up the cost in 30 seconds and said, "We just did one 2 days ago and it was $550". I thanked him and turned to the other two service people and said, "That's all I am looking for and now that I have some idea that my diagnostic fee is less than the likely repair this won't be such a big deal since I will repair the vehicle." Silence. I moved on to how long it takes to diagnose. She said 24-48 business hours and since it's Thursday at 10am it will likely be Monday when I get it back. Seriously?! 3 business days to give me a diagnostics. I was expecting with luck Thursday evening and worst case Friday evening because that's always been my experience for 23 years. I said, "Okay, let's start the work, but I want to talk to a manager." I eventually talked to a manager and explained this exact situation and asked him if he could understand why I was upset by this experience. He looked at me and said, "No, this is how it works..." and went into explaining why it works this way. I interrupted him and asked, "Can you put yourself in my shoes for a moment". He was unable to. I tried to give him an analogy of calling into a computer place with the same setup: 2 issues, diagnosis, 1 fee, walk in to get a different price, and it's your only computer so 4-5 days turnaround when you know from history that it's same or next day. Light bulbs went off and he was sympathetic but offered nothing for my terrible experience to this point. I asked, "Who is the guy with all the knowledge, Service Guy #2?" He laughed and said that's the newest member. I said, "Well he's your best employee, he knows how to deal with customers." I am going to another mechanic and will never use them again for anything that can be done elsewhere. Where did the customer service go?Hi, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 900-0794 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great
by Terrip1121 on 12/03/2023Great communicationHi, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Dishonest Dealership
by Owen on 11/12/2023updated 11/27/2023Salesman stated Jeep had a 1-year/30K warranty. After I agreed to purchase, I was told that the warranty did not apply. Because of pressing need for a vehicle, I purchased it. I told sales/finance I was on a tight timeline. Because I am… out of state, they had to send paperwork to a local notary. After finance told me that the notary was busy and holding things up, I found he had falsely stated when he sent the paperwork. The manager later tried to blame Navsign for the delay. When we were told the vehicle was finally ready, it had not been washed. We waited for the car wash, only to find the Jeep was still dirty.Love my vehicle- hate the service department
by Abc123z on 11/21/2023If it wasn’t for the love of my vehicle, I wouldn’t go back to this dealership or service center. For one specific issue, I have had to return my vehicle 6 times this year. Each time the solution did not work, or the parts were not in… stock. This dealership/service department seems clueless and the capacity of which they turnover customers causes the experience to be that much worse.Hi, we are disappointed to learn of your experience here at AutoNation Chrysler Jeep Arapahoe, but will take this opportunity to improve. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 900-0794 -- we hope to hear from you soon.
Urgent Battery Repair
by stlawre on 11/17/2023My experience was excellent. My service advisor was Hilario Banuelos who did a great job and got the work done when I showed up without an appointment on a Saturday. We will definitely be back and will request Hilario be our advisor!Hello Stlawre, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Jeep Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road!
Walter
by MarcyGar on 11/11/2023My air conditioner wasn’t working. Walter was very understanding and kind. He updated me throughout the diagnosis process.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change and inspect at Centennial location
by ppamppam on 11/08/2023The experience was OK. It took a little longer than I expected but the rep was courteous and did everything I asked him to do. Only thing I didn't like was the customer lounge was noisy with many folks talking on their phones. I was pleased… the dealership would work with the warranty program I had purchased with the car.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sue Tilly on 04/19/2024