AutoNation Chrysler Jeep Arapahoe

I have taken my multiple Jeeps to this specific dealer over the past 13 years for various things. I called the main service desk number at this location and scheduled a diagnostics for 2 issues. I asked what the cost would be and was told $225. I arrived and upon pulling into the garage two vehicles pulled in right behind me. The service people greeted the last customer to arrive (nearest their desk). No one greeted me, so I walked in and waited. Once I checked in with the service person, she told me that since I had two things being diagnosed the cost was $220 for each diagnostic. I was surprised. After she finished explaining how it works and the cost can be rolled into the repair I told her that I was quoted a different price for diagnostics. She gave me a blank look and said, "Well I don't know who told you that but it's not right." We went back and forth about how I feel like I am being bated and switched and she had no clue what I was talking about. I asked if she could pull up my schedule record to see who scheduled it. The answer was no. I said, "Look, can you understand how I feel like I am getting screwed because I took time off from work to come on your schedule and was told $225 and now that I am here it's now $440, like what am I going to do, just walk out after being this committed?" She was still clueless. So I said, "Okay, these fees can roll into the repairs, can you give me any idea or range of what the repair costs might be?" She said, "No." I said, "Come on, service guy #1 just said it's extremely likely this one thing since it happens to pretty much this specific model, just give me the cost of doing that repair so I have some idea." She and service guy #2 said, "No, that would take like 1.5 hours to figure out the cost." I said, "Seriously?!" Service guy #1 went and looked up the cost in 30 seconds and said, "We just did one 2 days ago and it was $550". I thanked him and turned to the other two service people and said, "That's all I am looking for and now that I have some idea that my diagnostic fee is less than the likely repair this won't be such a big deal since I will repair the vehicle." Silence. I moved on to how long it takes to diagnose. She said 24-48 business hours and since it's Thursday at 10am it will likely be Monday when I get it back. Seriously?! 3 business days to give me a diagnostics. I was expecting with luck Thursday evening and worst case Friday evening because that's always been my experience for 23 years. I said, "Okay, let's start the work, but I want to talk to a manager." I eventually talked to a manager and explained this exact situation and asked him if he could understand why I was upset by this experience. He looked at me and said, "No, this is how it works..." and went into explaining why it works this way. I interrupted him and asked, "Can you put yourself in my shoes for a moment". He was unable to. I tried to give him an analogy of calling into a computer place with the same setup: 2 issues, diagnosis, 1 fee, walk in to get a different price, and it's your only computer so 4-5 days turnaround when you know from history that it's same or next day. Light bulbs went off and he was sympathetic but offered nothing for my terrible experience to this point. I asked, "Who is the guy with all the knowledge, Service Guy #2?" He laughed and said that's the newest member. I said, "Well he's your best employee, he knows how to deal with customers." I am going to another mechanic and will never use them again for anything that can be done elsewhere. Where did the customer service go?