Customer Reviews of AutoNation Subaru Arapahoe
Review type:
Subaru Family
by GBob523 on 01/16/2025
This is the 9th Subaru that my family and I have purchased from this dealership. That's because there's no pressure and they are honest and fair. Also, I have never been at a dealership where they are so friendly and kind. As a result. I… have become good friends with my salesperson.
216 reviews
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Service dept rating
by graham d on 09/07/2018This survey is related to the service department, not Gustavo Rivera. He was very helpful. We had a 30k service performed. Here are the issues: they put 10.5 qts of oil in the car for which we had to have a different company fix because I… couldn’t get my car back in fast enough. Second, we paid for a maintenance package which would have greatly decreased the cost of said service. Stephanie lied to us and said he HAD to pay full price, which we had no other choice. Then gus told me that we should have paid half!!! Seriously? Now this dealership has $350 of mine. So far no one has offered to give that back to my card. They want to add this to the trade in value... meaning I have to buy a car. This should be credited to my card. I’m going to call the GM to see if they will make it right. So far, I was offered a free oil change. Yeah, that’s not worth $350.Graham, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6119 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Missed or covered up emissions issue with CPO vehicle they sold me
by thomash5 on 08/28/2018I purchased a 2015 Subaru Outback Certified Pre-owned Gold Plus Plan vehicle in July from Autonation Subaru at Arapahoe and 2 days/50 miles later the check engine light came on due to an emissions code. I find it highly unlikely that this… issue arose in the 50 miles I drove since I purchased the car. With emissions codes you can actually clear the code and check engine light and the check engine light will not reappear until the car has completed a drive cycle test at which point if it fails it will turn the check engine light on again. I believe the technicians at Autonation Subaru at Arapahoe either missed that the drive cycle test was incomplete when they sold me the car and the code was likely to reappear or they covered up the fact and they knew the code would reappear and just wanted to make a quick sale without fixing the issue. Unfortunately the check engine light came on as I was driving to the airport for a work trip so I could not return the vehicle in time for a refund (and believe me I would now if I could). After reaching out to the sales and service department they have been completely unhelpful in resolving my issue and I have been very disappointed. I scheduled a service appointment with them at 10am last Friday and when I arrived they said they would not be able to even take a look at my car until 2 or 3 pm. What is the purpose of an appointment if they wait 5 hours to even begin looking at your car? I would be happy if they would just have me show up and service my car in a reasonable time frame or at least give me a replacement vehicle until my car can be repaired since they sold me a bad car in the first place that was supposed to pass a certified pre-owned inspection which it did not in my mind. I would recommend buying and servicing your Subaru vehicles elsewhere, this place is not worth the headaches.Thomash, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6119 to discuss what we can do to help.
My 60,000 mile checkup
by BlackHawkSue on 08/10/2018I have been going to Autonation East on Araphoe since 2003 when I bought my first Subaru. However, after yesterday, I will be having my maintenance done elsewhere. Granted I now live in the mountains and getting to Autonation East is… harder to get to because of all the traffic we have now, but that is not the real reason. After I left my car, I was called and said that I needed new brakes on the front tires plus a few more repairs that were not covered by the . I gave the "go-ahead". Then I received another call later saying the mechanic had taken off the wrong brake pads (the ones on the rear) by mistake and thrown them away. They said they would replace the rear brake pads for free since it was their mistake but I would have to pay for the resurfacing of the rotors which was another $150.00. I feel this was unfair...I did not need to have my rear brakes replaced...it was a mistake made by the mechanic. While Autonation paid for the new brakes, I shouldn't have had to pay for the resurfacing rotors. My bill that started being approximately $850 ended up being $1318.88. While the staff at Autonation was very friendly, I feel I can do just as well at a place on the west side of town. The other things I really did not like was that they disconnected my battery during servicing. I understand that but now all my settings are off...date, time, etc plus my Sirius radio settings. While that might not be such a big deal for young folks to reset all this, it is for me. I am 75 years old and will probably need to go back to the Car Toys for help in resetting the Sirius. After spending 7 hours with my car, would it be too much to ask that they reset the date and time?Very pleased with the process
by charleader on 08/06/2018We were very pleased with Scott Call. He answered our questions, gave us lots of information about the Subaru Outback. Not pushy, knowledgeable.Al was phenomenal. Wouldnt go anywhere else!
by eflnlfnvljfe on 02/20/2018updated 02/27/2018I drove out from brighton, Al was great. He even picked me up from brighton to get my old car i drove to the dealership!Auto Purchase
by bucknboo on 01/04/2018This was the best new auto buying/leasing experience if have encountered. Tawseef was the perfect sales guide and did not every pressure us regarding a particular vehicle he simply provided us with answers to our questions and the… opportunity to drive each vehicle we were interested in. The final leasing process went smoothly with both Tawseef and the management team ensuring we had a final deal that was acceptable and absolutely reasonable.Lisa
by basketball01 on 09/11/2017updated 09/25/2017Overall, it was a good experience. It always takes time for all the paperwork. They were up front about the price of the vehicle and I walked away happy.Excellent customer service
by Katewad on 09/16/2017I went to this dealer simply to inquire about a subaru and ended up leaving with a new car! Tim, my sales person was excellent, as was the manager and I got exactly what i wanted, the service person, Dave Orr was also… exceptional!!! Thank you.Service
by sifootlik on 06/25/2017updated 07/03/2017Customer service was good as far as follow up and customer care. However, disorganization of ordering parts and installation mishaps caused customer to return several times to dealership which was not acceptable.Service on our Suburu Crosstrek- Auto Nation
by dontwantto on 06/06/2017updated 06/18/2017It was a pleasure The lady that took care of us, I'm sorry I can't remember her name now, was so nice and professional. A pleasure to work with her!We are happy you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
2003 Factory Recall
by Ckitzes03 on 06/10/2017updated 06/18/2017Kayla was an excellent service representative. She was very helpful, communicative, and pleasant. She went above and beyond many times. She is the only reason I'd go back. Her manager and other team members can learn a lot from her skills.… She should be recognized for her work, and service to the customer. She is a wonderful face for the brand and location. I was unhappy with the storage of my vehicle, and the resulting issues from it. Kayla made things right, and fixed the issue the resulted. One tip of advice! Treat the cars of your customers like you would want yours to be treated. We are not an ATM machine. We are hard working people like yourself. Kayla understood this, and is one of the only reason a positive review is happening.Best buying experience
by davecastlerock on 05/31/2017I have bought many cars in the last 20 some odd years and I have to say without a doubt Arapahoe Subaru went above and beyond helping me out with a vehicle purchase. Sean Ballardo under promised and over delivered at every turn. There… were absolutely no surprises as we went through the process of securing my new WRX. From the moment I sent an email request to the moment I drove off I could not be more pleased.Great Customer Service
by ggunner on 05/15/2017My wife and i just brought a 2017 Subaru Impreza sport from AutoNation. Scott call was our sales person. I have to say this was the most relaxed car buying experience i have ever had. Scott listened to our needs and provided guidance… throughout the process. They didn't have the exact car my wife wanted but within 30 minutes they had fund one and were arranging transportation to us. Great customer service! ThanksSubaru Outback
by Larakmy on 02/03/2017We had a great experience Dylan knew what he was talking about with Subarus. The paperwork was easy and not stressful, we would definitely come back or recommend autonation Subaru.Subaru Crosstrek
by emkulig on 01/05/2017updated 01/13/2017Overall good experience. Strongly did not like that the price of the car (I bought used) was not negotiable. Only when I actually was about to walk away to find a better price at another dealership did they start to work with me. The… financing process was easy, however, and the car that I got (Subaru crosstrek, 2016) is great. The staff was overall friendly and knowledgeable. I would suggest this place to a friend but would caution that they will have to fight to get a reasonable price.We are happy you had a pleasant experience here at AutoNation Subaru Arapahoe. Drive safe, and we'll see you on the road.
Great experience
by DFPerry on 12/07/2016I recently purchased a 2917 Subaru outback. What a great car. Gary the Fleet salesperson was excellent and really knew his cars. Helped me make several decisions that I am very glad that I took his recommendationsAwesome experience
by Jsouldart on 08/28/2016Mike Angler walked me through my entire new car purchase, and he LISTENED every step of the way to create a fantastic car buying experience for me.Great service; easy transaction
by JulieSpi on 06/29/2016updated 07/08/2016I recently purchased an Outback from Subaru AutoNation and it was a great experience. I had never purchased a car from a dealer without my husband with me so I was nervous because I had heard rumors about dealers trying to take advantage… of women buying cars. Not only was Mike (who helped me) helpful, respectful and easy to work with, I ended up getting more from my trade-in and paid less for the Subaru than originally expected. The only reason I am not giving 5 stars is because I had an issue with a tire and found the service department difficult to work with. The purchase, however, was excellent.Awesome service
by sunny416149 on 06/21/2016Awesome service and best service i have received. Vehicle drive is too good and got all equipment as promised.Wonderful Experience!
by KarenBr17 on 05/31/2016I bought a used vehicle from Autonation Subaru Arapahoe and had a great experience. I worked closely with Hamdi and I recommend him to Everyone! There were two problems that came up with my vehicle within the warranty and service… department, and Hamdi on behalf of Autonation handled them with the best customer service I've ever experienced. I recommend buying here and will do so again I the future.Very Helpful Salesman
by DickKnott on 05/31/2016Al Carter was patient with we old folks. Answered our many questions and took the time to be sure we were satisfied.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Rhett Rogers on 01/20/2025