AutoNation Subaru Arapahoe
Dealership Sales Review
I purchased a 2015 Subaru Outback Certified Pre-owned Gold Plus Plan vehicle in July from Autonation Subaru at Arapahoe and 2 days/50 miles later the check engine light came on due to an emissions code. I find it highly unlikely that this issue arose in the 50 miles I drove since I purchased the car. With emissions codes you can actually clear the code and check engine light and the check engine light will not reappear until the car has completed a drive cycle test at which point if it fails it will turn the check engine light on again. I believe the technicians at Autonation Subaru at Arapahoe either missed that the drive cycle test was incomplete when they sold me the car and the code was likely to reappear or they covered up the fact and they knew the code would reappear and just wanted to make a quick sale without fixing the issue. Unfortunately the check engine light came on as I was driving to the airport for a work trip so I could not return the vehicle in time for a refund (and believe me I would now if I could). After reaching out to the sales and service department they have been completely unhelpful in resolving my issue and I have been very disappointed. I scheduled a service appointment with them at 10am last Friday and when I arrived they said they would not be able to even take a look at my car until 2 or 3 pm. What is the purpose of an appointment if they wait 5 hours to even begin looking at your car? I would be happy if they would just have me show up and service my car in a reasonable time frame or at least give me a replacement vehicle until my car can be repaired since they sold me a bad car in the first place that was supposed to pass a certified pre-owned inspection which it did not in my mind. I would recommend buying and servicing your Subaru vehicles elsewhere, this place is not worth the headaches.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes