Customer Reviews of AutoNation Subaru Arapahoe
Review type:
Subaru Family
great service at fair price
by irenemcphail on 07/21/2020I am very pleasedWe are pleased to hear you had such a positive experience with us, Irenemcphail! Feel free to stop by if you ever need any more help.
Regular service was fine .recall: FAIL
by gabulano on 08/12/2019My Forester was in for regular service and to address a recall issue involving the switch for the brake lights , where the brake lights were not functioning The regular service was somewhat extensive . The recall was straight forward in… that it only required a swap of a faulty switch . The regular service was completed and the brake light switch was swapped. Somehow, the service department allowed the vehicle to leave w/p checking the recall work perfumed on the brake lights.. The brake lights do Nott work and now the tail lights also not work. I had a reasonable expectation that the recall would be addressed properly. My mistake was that I did not double check the work while I was still at the service department.Hi, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 531-3517 to discuss what we can do to help.
Outback Purchase
by Alperstein on 08/05/2019Generally good experience with sales representative and finance, though it was pretty clear paying for the vehicle was more about upselling stuff (service, warranty extensions, etc.) than about just taking my money for the purchase. And it… was clearly orchestrated. Nick must have said 25 times that the extended warranty "covers all 72 (or whatever number) of computers in the car" in a clear attempt to scare me into purchasing it. Not made so clear are matters like titling, licensing, and so forth. Trade in offer was ridiculous, and I ended up selling my replaced car for 4X what AutoNation offered. But with all that said, inventory browsing, test driving and other parts of the sales experience was much better than I anticipated, and sales person's (Scott Call) after purchase responsiveness has been impressive and greatly appreciated.We appreciate you taking the time to leave us a response! Thank you for sharing your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Fast & Easy Recall
by MerliaM on 06/24/2019updated 07/01/2019I went in for a Subaru recall I wasn't sure how long it would take them, and I was pressing for time. They got me in, and out within 15 minutes. I was very pleased that I did not have to wait, and it was done in no time.Wowsers
by Wowsers on 06/29/2019Fast and friendlyHi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Subaru Arapahoe. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time!
Another great Subaru
by Solberg on 06/25/2019Worked with us throughout the process with complete professionalism and courtesy. Explained everything thoroughly and in detail about the car and the process. Greg, Scott and Aaron are the best.Mystery sound and new hail damage while being worked on
by danimalzan on 06/11/2019Left car here for a few days to investigate a mystery sound that has been occurring at randomly at highway speeds for the last few months. They were unable to determine the cause of the sound and despite being kept under a tent during its… time here, my car now had hail damage that it did not have before I brought it in. After talking to them on the phone and in person, I’m out of luck and have to cover the damage through my insurance. I can’t recommend leaving a car here overnight for service.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 531-3517 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Totally Satisfied
by HappyPair on 05/29/2019We brought in our 2011 Subaru Outback for an airbag recall and were informed we had come in a day early. The underwriter was nonplussed as he said he would take care of us anyway and they did so, delivering the car back to us earlier than… promised. Good job!We are happy you had a pleasant experience here at AutoNation Subaru Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road.
simple and excellent
by dschro100 on 05/22/2019Easy scheduling online, was sent reminders, fast excellent service with a great waiting area, wi-fi.....Hello, we really appreciate you taking the time to leave us this positive feedback! It's exciting to see that we were able to provide excellent quality service for you. We hope to see you again soon so that we may deliver that same great experience!
2019 Subaru Forester purchase
by Forester on 05/15/2019This is my 3rd Forester purchase, we went thru the Costco Auto plan and they directed us to Auto Nation on Arapahoe Road. I went there first and met w/ Dylan Vance (he had called me first). we looked at a couple of Used vehicles, and… decided we would purchase a New vehicle. I returned in 10 days and purchased a 2019 Forester on May 11th.Thank you for taking the time to share your feedback with us. We are pleased that you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Disappointed
by Alohagirl on 04/15/2019updated 04/23/2019Besides the passenger airbag service, I requested my tires be checked for appropriate air levels.. This service wasn’t done at all. My warning light was on when I brought the car in, & remained on driving to Discount Tire. My left front… tire was only 26 psi!!! That’s how I know you guys didn’t even check my tires!!! Not happy!It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 531-3517 to discuss what we can do to help.
James
by Tobin,Rich on 02/22/2019updated 03/05/2019Very thorough explanation of plan to change oil and do examination of car. and time it would take.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.
You won’t regret it
by LucyLu1 on 02/05/2019This dealership and people here were absolutely amazing!! I was at another dealership on the same day and had a horrible experience. Our sales person and everyone involved with the process definitely made up for it. Go here! They will take… care of you!We are glad you chose our dealership. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Love my new Subaru Ascent
by JessicaL on 01/16/2019I've driven subarus for 7 years and was pleasantly surprised when i switched my lease from Groove to Autonation. The level of Service from Tawsef and Rudy was beyond my expectations. They explained everything to me, and have even been… available to call or text for the first few weeks after my purchase. I love my car and feel like i walked out with a GREAT deal. Thanks to the team for such great service.Fixing outside temperature guage
by Dbailey on 12/28/2018Not was the best service manager/technician I have ever worked with. He was so professional, courteous and very good at staying in touch with me regarding my vehicle.We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Almost 4 hours for regular maintenance???
by Anonymous on 12/20/2018I got there at 1pm to get an oil change, tire rotation and an alignment on my vehicle. I was expecting at most 2 hours as this was mid week and not to many vehicles were around. I got my first update at 3:05p that my vehicle will be done… "shortly", I didn't leave the shop till 4:41pm. Whats upsetting is that I had to cancel all my afternoon appointments since I wasn't going to make it anywhere during rush hour. No compensation was offered either for the time I spent there, truly unprofessional service.We are deeply disappointed by your lackluster experience at AutoNation Subaru Arapahoe. If you'd like, please contact our General Manager at (888) 531-3517. We'd appreciate the chance to make your experience a positive one.
Great experience!!!
by Dtrosenbe on 12/11/2018Bregan was awesome. He took so much time to make sure I got the car I wanted. I will come back and deal with him when I am ready to buy another car.Oil change
by Bill Munny on 12/01/2018Okay, waiting room comfortable.We are glad you chose our dealership, Bill. If you ever need help, just give us a call. Happy motoring!
Oil change/maintenance
by S Roberts on 11/21/2018updated 11/29/2018My appt was at 3:45 but I got there early. According to my paperwork, Jason was the person who checked me in. He said it should only take an hour. 2. hours later I went to check on my car and another young man helped me. I am guessing… Jason was already gone. There were some items that could have been taken care of that were not. I am disappointed that I was not consulted on these items as well as waiting longer than I needed to.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Subaru Arapahoe. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6119 to discuss what we can do to help.
Excellent experience
by Parker Mom on 11/22/2018Absolutely appreciated this car buying experience. My sales person was terrific, not pushy at all. Love my new Outback!!!Great experience
by hottyjules on 10/10/2018It main have been a painstaking process but both Al and Bob made the whole experience much more pleasant. I left one happy mama!
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Rhett Rogers on 01/20/2025