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AutoNation Subaru Arapahoe


9955 E Arapahoe Rd, Centennial, CO 80112 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (23) No (1)
Service Rating
Recommend:
Yes (6) No (0)
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Dealership Service Review

2 out of 5 starsservice Rating
Regular service was fine .recall: FAIL
Written by gabulano on 08/12/2019

My Forester was in for regular service and to address a recall issue involving the switch for the brake lights , where the brake lights were not functioning The regular service was somewhat extensive . The recall was straight forward in that it only required a swap of a faulty switch . The regular service was completed and the brake light switch was swapped. Somehow, the service department allowed the vehicle to leave w/p checking the recall work perfumed on the brake lights.. The brake lights do Nott work and now the tail lights also not work. I had a reasonable expectation that the recall would be addressed properly. My mistake was that I did not double check the work while I was still at the service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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AutoNation Subaru Arapahoe 210 on 08/16/2019
Dealer Response
Hi, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 531-3517 to discuss what we can do to help.
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