Customer Reviews of AutoNation Subaru Arapahoe
Review type:
Subaru Family
service Dept
by need help on 07/01/2021Refused to honor couponsHi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6119 to discuss what we can do to help.
Great service
by Callulli on 06/30/2021Always friendly and get the work done properly.Hi Callulli, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Did Not Care
by dshurling on 06/27/2021I brought my car in for an oil change and an overall wellness check. My check-in experience was good and the lobby staff was friendly. When my service tech came back with some repairs I wasn’t expecting, I tried to explain the history of my… car in order to give the full scope and figure out what to do next. Not only did he say the battery corrosion was bad, even though it was minimal when we looked. He did not care about anything I had to say, kept cutting me off, and was not helpful in any way. Because of his exaggeration of the battery corrosion, it makes me doubt the severity of the rest of his claims. It really felt like he was trying to take advantage of me because I’m a young woman who isn’t a a total car buff. I don’t know if this is standard, but my repairs were even written in plain language “engine fluid dirty”. So i’m expected to go to another dealer and say that and expect them to also not take advantage of me? Ridiculous. Will not be bringing my car back here again.Hi, we are deeply disappointed by your experience at AutoNation Subaru Arapahoe. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6119 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
new car no AC.
by okie dokey on 06/18/2021under terrible circumstances with lack of a full labor staff... they , especially Chris went above and beyond to take care of my need to get my wife's 2021 AC up an running. I guess it shows lack of attention to detail when the car arrived… to the dealer or left the factory. Either way please reward those who do actually want to work too many hours and provide great customer serviceHello , thanks for your praise and kind comments about Chris. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The Worst
by andrew0 on 06/16/2021This place can't seem to get anything right on the service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter some kind of issue. Most recently I brought… my car in for a recall and also asked if they could patch two punctures in the same tire. When my car was ready, I saw someone pull it around and then it just sat there for nearly an hour before someone came to get me, it was even moved out of the way twice so other newly serviced cars could be picked up first. On top of that, when I got home I discovered that only one of the two punctures in the tire had been patched, and the other nail was still clearly visible in the tire. This is just the tip of the iceberg, but their ability to botch even the simplest of repairs is representative of their complete inability to handle more complex automotive service and customer service issues. Never going back.Hi, we regret your most recent visit with us was not up to the standards we strive for. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6119 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Best Experience Ever at Car Dealership
by BarryBB on 05/29/2021Delivered 100% as discussed. Fair price and great customer service. Reserved the car in advance with Daniel and all was ready when we arrived at the dealership.Barry, thank you for your kind review; we are happy to pass along your comments to Daniel here at AutoNation Subaru Arapahoe! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil and filter change
by Bailey2021 on 05/25/2021I came for my 4pm appointment on a Saturday and was told when I arrived that they were very busy and would try to get my vehicle out by 5pm. Apparently they overbooked this day. I did bot request any particular day and would have been… fine if they would have scheduled me out. In any event I was fine waiting and waited inside with my son. After an hour I was told that the vehicle was almost done and that the total would be $93. I was fine with that even though that’s by far the most expensive oil and filter change I’ve ever had. Then when he went to his computer he said, “you know what, it’s actually no charge because of your Toyota Care”. I said that was great and was obviously very excited to hear that. At 5:30, the guy came and said my vehicle was finished. Then he told me that there was one screw that the service tech couldn’t get back in because it was stripped. He said they had to remove a skid plate to get to the oil pan and that the screws where not Toyota screws so they couldn’t replace it. He said I’d have to buy a new screw at an auto parts store. Ok. Then I ask him how many more free oil changes I get and he asks to see my paperwork again, then he says “you know what, you don’t actually have Toyota Care so it will actually be $93”. Obviously this was very irritating as I’m paying a premium for an oil change and they stripped a screw, probably because they were rushing at the end of the day and then he tells me he mixed me up with another customer. I paid the $93 and am not planning to come back. When I got home I tried to find the missing screw and have no idea where that came from so now I have to take it somewheref else. Extremely disappointed.Hello, we are deeply disappointed by your experience at AutoNation Subaru Arapahoe. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6119 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care.
Great service manager, not so great parts director
by Jmason1055 on 04/19/2021Went to dealer for tire with leak. Determined it required replacement, was ok on determination. Tire was in stock, price seemed high so went on line, found same tire, same part number for $50 less. Parts directed would not match, said… retailer with same tire has a different rubber compound therefore he would not match price. Funny how a manufacture sells tires with same part number but with different compounds, I guess that’s the case when it’s 50 less. My bet is written policy on price match doesn’t state this subjectivity. I’ll remember this when I go to buy my fourth Subaru............Hi, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6119. We hope to hear from you.
Thirty thousand service
by moore4u on 04/13/2021Friendly, efficient, and generous. Overall excellent service!Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
First service
by MBegienjr on 04/08/2021Brought our '20 Ascent in for its first service. Though we purchased elsewhere, the service rep was friendly and courteous. The experience was fast and professional. As a side note, we experienced a small crack in our windshield the next… day driving north. I called AutoNation, who recommended Premium Auto Glass. All very well handled! Thank you!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Arapahoe! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Oil change, tire rotation and software update
by jmanganello on 04/02/2021Service was quick and efficientHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Best car buying experience
by 00000000 on 03/31/2021My salesperson, Mike Olenski, did a great job presenting options re: vehicles, options, and services. He knew his products completely and I was reassured by his years of experience and knowledge. It was he who made this process comfortable.… I am comfortable knowing that Mike and his team will always be there to support me.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Arapahoe. If you need more help, our team is available to talk -- safe travels!
Top Notch Service!
by Darlene Z on 03/28/2021We drive 25 miles to come to this specific dealership to have our Forrester serviced. They have the best staff and are always very respectful. Thanks again guys!!Darlene, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Subaru Arapahoe. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Good Service.
by DaveDave on 02/28/2021Took car in for LOF. They did it as promised, They exsplected it to take 45-60 minutes. They missecd that by about 40 minutes (took about an hour and 40 minutes), but got the job done and completed the promised inspection as well. Much… better service than what I got from Schomp Subaru last time and would recommend them far above Shomp.We appreciate your positive review about your recent experience with us, Dave! Please don't hesitate to reach out if there's anything additional we can do for you.
awsnome
by outbacktour on 02/27/2021good service, good conversation , great priceHello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Rich Williams
by Rich4310 on 02/12/2021updated 02/19/2021Gary Esparaza was personable and professional. He explained what they were doing to my car and approx. time it would take' He escorted me to the waiting room and showed me where the coffee was. Service was done on time. Waiting room was… clean with social distancing, TV, comfortable chairs and tables.My son finally gets my 1999 Subaru Impreza.
by WiniWeighsIn on 02/12/2021updated 02/19/2021Just purchased my first new car in 20+ years. A beautiful Subaru Forester to replace my 1999 Subaru Impreza. I had to stick with Subaru. Autonation worked with me online to answer questions and make an appointment to test drive. Their… website is great for doing your research. The purchase went fairly smooth. I was a bit frustrated that the Forester I planned to purchase was unavailable due to an error in posting to website. It felt like a bait & switch. That aside, my salesperson was very kind, professional, and generous with her time. Autonation's pricing, inventory, and financing were key to choosing the dealership for my purchase. We had no doubt about choosing Subaru. Love the car! Only things I would have done differently: 1) Check with my insurance before agreeing to AutoNation's windshield replacement coverage since it wasn't necessary as I was already covered for both glass and recalibration and 2) Verify what the floor mat package add-on cost includes. Brochure says all-weather are standard. If so, I overpaid for a package if plain old floor mats. There was no cargo mat which I thought was included. AutoNation hasn't returned my call. That aside, I'd purchase from AutoNation again.Kayla O'Brian
by Anonymous on 02/16/2021The most amazing service I have ever recieved, thank you for your commitment in ensuring my delivery timeWe appreciate you taking the time to leave us a response! Feel free to stop by if you ever need any more help.
General Service
by cjvpol10 on 02/16/2021I took my Crosstrek in for routine oil change at Autonation Suburu and was impressed by their efficiency and honesty. Also, liked the fact that they sanitize my car before getting it back. I love my Suburu CrosstrekThanks so much for the warm recommendation of the team here at AutoNation Subaru Arapahoe. If you ever need help, just give us a call. Happy motoring!
Brake visit
by Anonymous on 02/16/2021The service department was able to resolve my issue quickly and thoroughly.Your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Die setter U.S.mint
by ROBBLEE on 02/08/2021We had one bad tire with about twelve thousand miles on it and they made my wife purchase 4 news one's I'm not happy about that the other tires are a little worn but look really good almost new we did not have it… in our budget to get 4 new tires.Robblee, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6119 to discuss what we can do to help.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Rhett Rogers on 01/20/2025