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AutoNation Subaru Arapahoe


9955 E Arapahoe Rd, Centennial, CO 80112 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (23) No (1)
Service Rating
Recommend:
Yes (6) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
The Worst
Written by andrew0 on 06/16/2021

This place can't seem to get anything right on the service side of the house. Both my girlfriend and I purchased our cars from here and anytime we've brought our cars back for service we encounter some kind of issue. Most recently I brought my car in for a recall and also asked if they could patch two punctures in the same tire. When my car was ready, I saw someone pull it around and then it just sat there for nearly an hour before someone came to get me, it was even moved out of the way twice so other newly serviced cars could be picked up first. On top of that, when I got home I discovered that only one of the two punctures in the tire had been patched, and the other nail was still clearly visible in the tire. This is just the tip of the iceberg, but their ability to botch even the simplest of repairs is representative of their complete inability to handle more complex automotive service and customer service issues. Never going back.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Trinity Miller on 06/20/2021
Dealer Response
Hi, we regret your most recent visit with us was not up to the standards we strive for. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6119 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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