AutoNation Subaru Arapahoe
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Dealership Service Review
service Rating
Great service manager, not so great parts director
Written byon 04/19/2021
Went to dealer for tire with leak. Determined it required replacement, was ok on determination. Tire was in stock, price seemed high so went on line, found same tire, same part number for $50 less. Parts directed would not match, said retailer with same tire has a different rubber compound therefore he would not match price. Funny how a manufacture sells tires with same part number but with different compounds, I guess that’s the case when it’s 50 less. My bet is written policy on price match doesn’t state this subjectivity. I’ll remember this when I go to buy my fourth Subaru............
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sue Tilly on 04/21/2021
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6119. We hope to hear from you.
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