AutoNation Subaru Arapahoe

I came for my 4pm appointment on a Saturday and was told when I arrived that they were very busy and would try to get my vehicle out by 5pm. Apparently they overbooked this day. I did bot request any particular day and would have been fine if they would have scheduled me out. In any event I was fine waiting and waited inside with my son. After an hour I was told that the vehicle was almost done and that the total would be $93. I was fine with that even though that’s by far the most expensive oil and filter change I’ve ever had. Then when he went to his computer he said, “you know what, it’s actually no charge because of your Toyota Care”. I said that was great and was obviously very excited to hear that. At 5:30, the guy came and said my vehicle was finished. Then he told me that there was one screw that the service tech couldn’t get back in because it was stripped. He said they had to remove a skid plate to get to the oil pan and that the screws where not Toyota screws so they couldn’t replace it. He said I’d have to buy a new screw at an auto parts store. Ok. Then I ask him how many more free oil changes I get and he asks to see my paperwork again, then he says “you know what, you don’t actually have Toyota Care so it will actually be $93”. Obviously this was very irritating as I’m paying a premium for an oil change and they stripped a screw, probably because they were rushing at the end of the day and then he tells me he mixed me up with another customer. I paid the $93 and am not planning to come back. When I got home I tried to find the missing screw and have no idea where that came from so now I have to take it somewheref else. Extremely disappointed.