Customer Reviews of AutoNation Subaru Arapahoe
Review type:
Subaru Family
Service Jason
by 2daisy55 on 01/31/2021updated 02/08/2021I have had a problem with my battery going dead. This did not happen for 2 years. Brought it to Groove Subaru and was told to start my car every day for 5 minutes. Called Svc Manager who was there on Saturday and he said I was not driving… car enough miles to keep battery charged. Also was told it needed to run over an hour to charge. I came to Auto Nation and the service assured me they would find draining battery problem and did. Radio drainHello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Subaru recall - Control Panel software upgrade
by Colorado_Oz on 02/04/2021Notification indicated that the upgrade would take approximately 40 minutes. Upon arrival, I was informed that service would be approximately 1 hour. It took over 2 hours! Recall notifications should indicate what processes will occur and… possible challenges in such upgrades. In addition, nothing on the returned work order indicated specifically what modifications were done.We regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (303) 578-6119 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Auto purchase at Auto Nation
by AutoNation on 01/18/2021Had excellent experience purchasing my new Subaru. Bregan Hunter was very professional and was able to answer all of our questions. Was an great experience!Hi, we are very happy to have provided you with such a positive experience! We always strive to provide personable and excellent customer service. Thank you for the review, see you soon. Take care!
Subaru Service
by Rkaraki on 01/12/2021updated 01/19/2021Service experience was excellent. My service contact was very cordial and friendly. I was kept well informed on service progress and car was completed on time.Hello, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help! Take care!
Oil change
by Drew Conneen on 01/12/2021Other than it taking longer than estimated the experience was very good. To compensate for the extra wait I was provided with a car wash, which was appreciated. I was kept informed during the wait. Service was friendly and comfortable.We are pleased to hear you had such a positive experience with us!! Drive safe, and we'll see you on the road.
Great service
by Jasonsubaru on 01/02/2021updated 01/08/2021Had transmission changed on my Impreza. Chris was awesome took care of everything on a timely manner and kept me up to date at all times on what was going onJason, it is great to read such wonderful comments about your recent experience with us! We look forward to seeing you again soon!
Mr.
by CaptEricus on 01/02/2021I live about 305 miles from the dealership, so my situation was an online purchase and from the start, the process was smooth and my sales associate was very responsive to my questions/concerns. The price negotiation was seemless and we… actually got more than we bargained for in the vehicle he found. Even when the keyfobs were lost on the car we were purchasing, he found a identical replacement for our car and there was no significant delay in the purchase. The car was everything we expected but since there were more accoutrements on the car, there was a learning curve for all the nuances the car provided; our sales associate was very patient and thorough. We were pre-approved for financing - there was none of the typical arm twisting that we'd experienced before through the finance office but the officer was very thorough in explaining the potential need for the coverages they offered.Captericus, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Nice folks but service disappointing
by Kculter on 12/30/2020Frustrating because the free rental car never showed up. Luckily one of your guys finally took me to work after I'd been there an hour and asked them to. Then after driving a few blocks, I realized I have a headlight out. They did a 5… point inspection on it. How do they miss a headlight? So I had to call and make another appt.Great service!
by Matt McKean on 12/12/2020AutoNation Subaru always has amazing service! Friendly staff and great technicians! Always makes life easier knowing my car is in great hands! I always leave with a smile on my face!Matt, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Arapahoe!
Great service
by Kalyngyll on 12/05/2020Very friendly and great service. Short wait time.Hello, thank you for your kind words and this wonderful review!
Fast, friendly, efficient service
by Annette on 12/05/2020Had a nail in the sidewall of my tire and the car had the original tires. Josh had me come right in and the service technician and his manager both verified the tread depth determining that one new tire was acceptable. He had the tire in… stock and I was on my way. Heard my issue, addressed my concerns, and did the best thing for my situation. Happy with the entire experience.We are pleased to hear you had such a positive experience with us, Annette! Thank you again for the great review!
Ms Martinez
by Patty’s on 12/05/2020Service did a great job from the minute I dropped of my car. Justin Bantock is an asset. He informed us throughout. My wife was very trusting of his word. We want out of his way to make her happy and I appreciate that. Thank youHello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you again for the great review.
Love. This. Car.
by Jamie Backer on 12/05/2020Everything was easy! I love this car!Jamie, thank you for your positive review. We're happy to have been of service to you.
Honest and professional
by Susan P on 11/13/2020I had my vehicle serviced at Autonation Subaru recently. And a week later, they installed new tires on my car In both cases the work was completed and my car was ready when promised At the first service, they provided me with cost… estimates for three different tires. After a little more research, i decided on a Michelin tire and checked the cost at Costco. Autonation matched the Costco price. All the information the service advisor gave me was accurate, he texted me promptly with additional information i requested and he personally cleaned and disinfected my car when i picked it up Overall, a pleasant experience.Susan, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Clean, quick, informative
by BigMountain on 11/02/2020Gary knew about my service plan from their records, he knew about my height from their records, he made certain the car was sanitized upon return to me, and the charges were exactly what was estimated to the penny. Took about 15 minutes… less than predicted too!Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My Experience
by Outbacker on 10/31/2020My car was completed in half the time I expected. That’s a real plus in this busy world. Thank you Jason!We appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
90,000 mile service
by ccwild3 on 10/26/2020Good service, good communicationWe are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Great Service
by Seth Randall on 10/12/2020Stephanie Parker did a great job of making sure I was in and out for my oil change as quickly as possible. She was very efficient and friendly. I would recommend this location to anyone. Lot's of space to wait as well. 5 stars for sure.Helpful
by Dudeknathan on 09/21/2020Daniel was very helpful and informative about the carDudeknathan, thank you for your kind review; we are happy to pass along your comments to Daniel! If you have any further questions, please give us a call. We're always happy to help!
2 1/2 hour oil change
by kedenver on 08/26/2020So having bought a new 2020 outback form this dealer. I brought it for its first oil change and tire rotation . I had an Appt for 8:00 am Monday Aug 24 and was there a lil early. I was told it would take and around 90 minutes. Ok… there was a line so no problem. Well it took over 2 1/2 hours and I was told my tires didn't need rotation WTF? Since when do tires not need rotation every 5-6k miles. But I will say in defense of the service manager he did not charge me the oil change. Also of note I did not get a receipt of any kind so now I have to return to dealer and get it since I feel it may affect any warranty issues.Hi, we appreciate you taking the time to respond. The staff at AutoNation Subaru Arapahoe take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6119 to discuss what we can do to help.
Recall service that wasn’t even completed
by Bummed out on 08/11/2020They took the car very quickly. I actually had to chase after the lady to find out how long the work would take. They provided no option for transportation back to work (like 1.5 miles away). Then they left a message saying the car… was complete. I arrived at the service center and it took 45 minutes to get the car. Pulling away the car had a rattle when turning left. Frustrated with this dealership I took the car to another Subaru service center who pointed out a loose part that was not re-secured, they secured the piece and I was on my way.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Rhett Rogers on 01/20/2025