Skip to main content

AutoNation Subaru Arapahoe


9955 E Arapahoe Rd, Centennial, CO 80112 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (23) No (1)
Service Rating
Recommend:
Yes (6) No (0)
Back to Service Reviews

Dealership Service Review

2 out of 5 starsservice Rating
Did Not Care
Written by dshurling on 06/27/2021

I brought my car in for an oil change and an overall wellness check. My check-in experience was good and the lobby staff was friendly. When my service tech came back with some repairs I wasn’t expecting, I tried to explain the history of my car in order to give the full scope and figure out what to do next. Not only did he say the battery corrosion was bad, even though it was minimal when we looked. He did not care about anything I had to say, kept cutting me off, and was not helpful in any way. Because of his exaggeration of the battery corrosion, it makes me doubt the severity of the rest of his claims. It really felt like he was trying to take advantage of me because I’m a young woman who isn’t a a total car buff. I don’t know if this is standard, but my repairs were even written in plain language “engine fluid dirty”. So i’m expected to go to another dealer and say that and expect them to also not take advantage of me? Ridiculous. Will not be bringing my car back here again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Renata Michale on 07/05/2021
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Subaru Arapahoe. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6119 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Report