Norm Reeves Honda Superstore West Covina
Customer Reviews of Norm Reeves Honda Superstore West Covina
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had a great experience
by fromclaremont on 01/30/2017Bought a new car yesterday at Norm Reeves Honda in West Covina. Everything and everyone, at every stage of the process, was impressive, helpful, friendly--ALL extremely positive, in other words. We had done our homework beforehand. Checked… other dealers. Got a great deal. Very customer-friendly place (and I've been around the block more than once). Writing this review out of enthusiasm, not obligation.False Advertisement
by aircanada1513 on 01/09/2017I had one of the worst experiences with the Norm Reeves price protection policy. Unfortunately, it is a scam and extremely deceiving. There is absolutely no fine print that defines the terms or stipulations. In fact, Norm Reeve's West… Covina expects customers to provide the "original contract" from another dealership. It is impossible to even get this type of document from another dealership, as no one will let you walk out with a legal binding contract. This is why it is deceiving, because there is no fine print that states you must have the original document at all. It is a marketing scam that has no qualifications. I had several forms of documentation that was rejected.Great experience with Norm Reeves Honda W Covina
by Jmpach2016 on 12/29/2016I bought my third Honda from Norm Reeves, this time in West Covina. Everyone very professional, courteous, and knowledgeable. Got a great deal. Fleet Manager Louis Mesquita is awesome. Best buying experience from other dealerships I've… dealt with. Will definitely go back in the future to get me another Honda there.Got my new car at norm reeves
by Arieljabal on 12/27/2016I was trying to find a perfect car for me, go thing the staff of norm reeves were very accommodating and I was satisfied by their personal assistance and the next thing I know I'm driving home my new Honda CR-VMy honda purchase
by AndreiK on 12/27/2016This is the best car purchase experience for me ever: previous were the ones where haggling and stress required. Facility is clean and organized. People that work at the dealership make eye contact and are friendly. It is definitely a… superstore- huge inventory with all sorts of hondas! They do have on display a 1971 honda hatch that probably was one of the first ones that came to USA- very cool! I liked everything there, from donuts to choosing my new honda hat after getting a new car. Also while quick wait for paperwork look through glass and you get a beautiful view of the snow-covered mountains. Just great. Highly recommend working with Phillip, Patrick and David. Thank you.Very happy
by EstherV2016 on 08/17/2016I had a great experience at Norm Reeves Honda in West Covina. The sales rep Manual Alonzo made my firs time car buying experience very easy. He answered all my questions and was very patient. I got a great deal on the car I really… wanted. I definitely recommend Manual Alonzo for your next Honda car purchase.Mr
by Hungnguyen1 on 08/14/2016Staff were so friendly.I had a good deal on Honda Civic . Everything went smoothly. Purchase process was less than 2 hrs. I got the car, the price and the finance as I like. Thank you . Specially MAURICE Huynh helped Make car purchase… went well. Beyond my expectations .Patrick Lucas is the best
by Maricris_2774 on 07/27/2016I had to purchase a Honda Civic right away and Patrick Lucas delivered with the best customer service. He gave the car I wanted with an unbeatable price. I will definitely be back!Thank You Norm Reeves Honda!
by Wendy_Avila on 06/28/2016If you are shopping for a new car, this is the place to go. I got a great deal on a brand new 2016 Honda Civic Sedan with the help of Patrick Lucas. He was so helpful, has an amazing attitude, and made everything so easy and exciting. I am… so happy with my new car and very thankful to Patrick and this dealership. They are honest and do their best to get you an affordable deal. Once again thank you Norm Reeves Honda for making this a great experience.Why are most reviews positive? *请大家小心
by helloooo on 06/20/2016Let me start off by asking since a lot of people think buying cars is a nightmare, why are most reviews positive? Is it just me, or does anyone else also think that do business owners try to ask favorite customers to flood the site with… five-star reviews with the hopes that they drown out the comparatively small number of negative reviews, or they have intention behind them, giving consumers a false perception of the business where they are about to spend their money? Per Fred Reichheld, who invented the survey 14 years ago, at least a third of the reviews are fake. There is absolutely zero harm not making this dealer is your first choice when it comes to buying. Is it not common to find "errors" in paperwork anymore? A good deal at a wrong car dealership is a bad deal. Called Norm Reeves Honda WC and talked to the car salesman, Jademine Kao, about a Civic deal. If you price matches another dealership, including floor mats, touch up paint, and aftermarket alarm, I'll buy from you today. I texted Jademine a copy of a deal worksheet from the other dealership and a copy of previous purchase of 2014 Accord sale contract so he would take me seriously (can't figure out how to attach screen shot photos to my review on this site). My salesman seemed honest and really wanted the deal. I thought this latest car buying experience was different.The transaction can be enjoyable. However... Jademine never really helped me when I noticed floor mats were missing, a floor mat retention clip broken, aftermarket car alarm is disconnected, and my touch up paint after the sale. Jademine didn't like to use text before the sale. He texted me and asked the part department rep Raymond to help me after the sale. Raymond asked me to pay for floor mat retention clip and floor mat set. I have a real issue about after signing the contract that certain things we had agreed upon were left out of the contract. Be careful don't let this happen to you. There is absolutely zero harm not making this dealer is your first choice when it comes to buying -- it may keep more of your hard-earned money and save you some frustration later. What my salesman did to me, he will do to you too. Is it just me, or does anyone else also think that the car salesperson would ignore you when you have problems after the sale? Just remember: Salesmen aren't your friends. I ignored this rule. No one gets a good deal from a car salesman. Being friendly is a sales technique. Period. I apologize for the length. However, I wanted to be complete.Great service and great deal!
by mimi0424 on 06/01/2016Best place to buy your car No hassles and Patrick Lucas was the BEST! I highly recommend Norm Reeves Honda Superstore West Covina as the best in town. !The best!
by Katemajel on 05/17/2016When I bought my 1st Cvic back in 2014 I met Patrick Lucas, my Sales Consultant and now 2016 i decided to trade in my car to Accord 2016 Sport, i still look for Patrick to help us woth everything I needed! He's the best! He will explain to… you everything and will give his honest opinion! I'm glad I have known him and will definetly recommend him to my friends and family for a great car shopping experience! I will surely go back to him for my next car in the future!Good services and good company
by dorasss on 02/23/2016The sales Consultant Mr Mario Bandal Helped me with buying my Honda Civic 2016, I am very satisfied with his services, he is very patient and nice sale person, totally recommend him other friends. And also Norm Reeves Honda dealer has a… very comfortable large office, also has large inventory of all kinds of models.2016 Honda Civic - Ex with Honda Sensing
by Prudent_Buyer on 02/07/2016This happens to be my 4th purchase from this dealership but I also consider this as the most pleasant and enjoyable buying experience I ever had. This is mainly due the great service by both the salesperson (Mr. Louis Mesquita) who… answered all my questions regarding the car and pricing and explained the new and great features of the car, and the person from Credit and Finance who did the paperwork (Mr. Boc Nguyen), who patiently explained each and every detail of the documents I initialed or signed plus answered any questions I had regarding my contract (in my case to purchase and not to lease). I had 2 choices before I decided to go with the Civic Ex and the 2016 model is definitely a great upgrade in terms of features, from the exterior (style, body, tires) and most especially the technology that goes with it (e.g. keyless start, no more hand or foot brake to lock the car but instead there's a button that you hit together with the brakes to perform this function and of course, among other features, there's Apple Car Play. Apple Car Play allows you to access your maps from your iPhone and view them on the monitor. You can play your music from various sources (iTunes, Amazon Music, etc.) as well as read your email and text messages (which of course I will not recommend while your driving). Car Play is great because it allows you to access applications from your phone and use the wide screen monitor on your car to do what you need to do. The safety features are awesome too as you're able to see your blind spot when you turn on the signal towards the right. This is great when you're about to make a right turn or when you're changing lanes. Finally, there's a lot more to discover about the other great features of this car as I continue to drive it and enjoy the ride each and every day. I would strongly recommend checking out Norm Reeves Honda in West Covina and look for Mr. Louis Mesquita to friends and family if they're planning or looking into doing their next car purchase.Car buying heaven
by thedohmez on 02/05/2016Let me start off by saying Danny V. at Norm Reeves is the man! My purchase experience was an absolute 180° from what I always prepare myself for buying a car and from what I experienced earlier in the week with other Honda dealerships in my… area. From the moment Danny called me to tell me he had the EXACT car I was looking for and assured me that the deal he was going to give me was 100% the final price he would give me once I got there, to him waving us goodbye at the end of the night as he stayed behind for hours after he was done to make sure we were taken care of, this dude was ON POINT. Throughout the entire process, Danny V. told me there was no funny business, but I kept my guard up because let's face it, that's the usual line at a car dealership. Much to my shagrin, Danny kept his word the whole time. Read on for the dirty details, or skip to the end for the happy ending. We arrived at the dealership (later than we said we would be because I'm late to everything) and he was outside in like 40° weather waiting to greet us. He had the car ready to go and was eager to show me it was just as he had promised and even tried to hand me the keys right away. Reluctantly, I wanted to discuss the numbers before accepting with open palms just yet... Danny remained cool as a cucumber through each step that I took with him with caution as I kept my guard up; he kept a monk's patience as I met everything he said with twice as many questions. As we discussed numbers, EVERYTHING was exactly what as he said over the phone. I was still in disbelief and waiting for the "gotcha". Next thing I know, I'm in the office with the F&I manager John V. as he happily walked us through our contract and very patiently and with no pressure talked to us about the helpful dealer services we could add to our purchase. Here we were, keeping this man after hours, and he had nothing but a positive attitude and very little contest to my stubborn skepticism. Once we wrapped up with financing, we were met once again with Danny and he showed us around the car, help us get everything set up and gave us his contact information should we have any other questions about our car. It was done. I had my car, at the price we had agreed on, in the condition we had agreed on, with ZERO hassle throughout the whole thing. What the heck had just happened?! Awesomeness had just happened and I have no other explanation for it aside from when Danny V and the guys at Norm Reeves say they don't play those tiresome dealership games, they're true to their word. I'll end with this - Norm Reeves Honda was about a 45 minute drive for us, but we had tried our local Honda dealers in our area earlier in the week, and got lied to, stood up, or just met without the right inventory. I was really hoping I wouldn't drive all the way out to Norm Reeves for the same dance, and thankfully I didn't! Thanks Danny, I'm still sure that most car dealerships are still out to get the best of me, but you really turned our world upside down on the verdict with regards to Norm Reeves. You rock!Car Buying Made Easy
by LarryMarotta on 12/20/2015updated 12/29/2015Forget all of your negative feelings and apprehensions about the car buying process. My recent experience at Norm Reeves Honda in West Covina was a stress-free and even enjoyable process. General Manager Chad Lemieux runs a well-oiled… machine and Im not just talking about the great cars. Everyone I encountered were consummate professionals clearly well-trained in superior customer service. My day started with Sales rep Armando Garcia, an amazingly fascinating guy who loves cars so much that he restores classic cars and is a celebrity in his own right in the Southern California automotive community. His passion for art and performance on four wheels made the experience all the more meaningful. He focused entirely on helping me through the process and making me feel as though I was his one and only customer. Finance Manager Ted Esquer impressed me as well providing more options than I could imagine without making me feel pressured in any way. I was truly surprised how inexpensive the financial end of the deal turned out thanks to Teds experience and professionalism. Right there with these two gentlemen were General Sales Manager Gen Balouev, Internet Director David Ochoa and Parts Manager Carlos Gomez handling other details to make my experience as smooth as possible. They really are the Helpful Honda Men like you see on the commercials. And, I guess thats the take-away. It used to be that auto manufacturers would market their cars on a national basis in a creative and professional manner. But things fell apart at the dealerships where untrained and often surly staff would undo much of the goodwill and excitement and just turn people off. But that wasnt the case at Norm Reeves Honda in West Covina. Without reservation or qualification, I felt a genuine interest from all of the staff to make my car buying experience positive and enjoyable. Thats a tribute to dealer leadership and to a lot of hard work and relentless attention to detail.Great Dealer, Great Seller
by Gunner85 on 12/20/2015updated 12/29/2015I bought Honda Accord Sport 2016 from this dealer. Service is grate. But the main point for this dealer is the honest seller Shahnaz Darianavardian. I highly recommended for anyone who want to buy a car from this dealer to find Shahnaz. She… is very honest person and if you ask any question she will give you the right answer.Pleasingly smooth without surprises
by jamesr350 on 10/25/2015Dealing with Guy Gordon to select our new Accord was a treat. Via Edmunds I was connected to several Honda dealers and Guy quoted me the best price that I received from this process. Guy helped us through the whole process very well -… finding the right model, test drives, questions, settling on price, and getting acquainted with the new car. He was up front and honest about all aspects of the deal - no hidden tricks or last minute gotcha's. Eugene Huang was great in explaining all the financial details associated with the transaction. Norm Reeves is a very large dealership (it's fair to call it a superstore) so finding the exact right model is facilitated. The store is a very modern facility. This experience might even make me like buying a new car.To put it simply
by xoxotracy on 04/30/2014updated 09/22/2015This place is mediocre at best.great experience
by Hanz74 on 07/16/2015It was a great great experience in normreeves. The sales guy Nino is very courtesy and nice. He helpes me in every aspects during my purchase. I will strongly recommand him as your sales consultant and I also recommand normreeves honda as… well.Better deal than true car
by GiovanniC on 04/26/2015Got a better deal going directly to Norm Reeves than going through truecar. Alberto Sierra was the person who help me find the car I was looking for. He was very helpful, knowledgeable and trustworthy. Spoke with him over the phone before… going to the dealership. Everything he told me about the fees and taxes I was going to pay was on point. I was out of there in about 3 hours. I had a good car buying experience with Alberto from Norm Reeves of West Convina. I highly recommend him and the dealership
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