Norm Reeves Honda Superstore West Covina

Forget all of your negative feelings and apprehensions about the car buying process. My recent experience at Norm Reeves Honda in West Covina was a stress-free and even enjoyable process. General Manager Chad Lemieux runs a well-oiled machine and I’m not just talking about the great cars. Everyone I encountered were consummate professionals clearly well-trained in superior customer service. My day started with Sales rep Armando Garcia, an amazingly fascinating guy who loves cars so much that he restores classic cars and is a celebrity in his own right in the Southern California automotive community. His passion for art and performance on four wheels made the experience all the more meaningful. He focused entirely on helping me through the process and making me feel as though I was his one and only customer. Finance Manager Ted Esquer impressed me as well providing more options than I could imagine without making me feel pressured in any way. I was truly surprised how inexpensive the financial end of the deal turned out thanks to Ted’s experience and professionalism. Right there with these two gentlemen were General Sales Manager Gen Balouev, Internet Director David Ochoa and Parts Manager Carlos Gomez handling other details to make my experience as smooth as possible. They really are the Helpful Honda Men like you see on the commercials. And, I guess that’s the take-away. It used to be that auto manufacturers would market their cars on a national basis in a creative and professional manner. But things fell apart at the dealerships where untrained and often surly staff would undo much of the goodwill and excitement and just turn people off. But that wasn’t the case at Norm Reeves Honda in West Covina. Without reservation or qualification, I felt a genuine interest from all of the staff to make my car buying experience positive and enjoyable. That’s a tribute to dealer leadership and to a lot of hard work and relentless attention to detail.