Customer Reviews of AutoNation Ford Tustin
Review type:
Would give 10 stars if I could!
Purchase of my Leased 2018 Explorer
by Raquel C on 04/18/2021The Salesman and Finance Representative were extremely helpful and Professional, Thanks Guys!!!Handling of Recall - 20C19 for rear view camera
by David Paik on 02/19/2021updated 02/25/2021Overall, fine. And, as always, AutoNation Ford washed vehicle at end of serviceDavid, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Rose's Red Ford Explorer Sport
by Rosedigger on 02/22/2021Our warranty was coming to an end. I made an appointment to get some odds and ends on the car looked at or fixed. Got right in, they checked it out and fixed it all up for me. Mike was great, we have worked with him before. He is very… personable and works long hours. Thanks so much!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need more help, just give us a call. Happy motoring!
Mike in service
by Marcelrow on 01/11/2021I had the pleasure of working with Mike at AutoNation Ford Tustin and can’t say good enough things about what he brought to the table. He was quick to respond, knowledgeable and very friendly. He is one of the reasons why I continue to… come back!We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Service
by Diana Miller on 12/31/2020Bob is the absolute best!! Makes the experience personal and customer service oriented — will always get the best price possible — always ask for BobDiana , thank you for your kind review; we are happy to pass along your comments to Bob here at AutoNation Ford Tustin! If you ever need help, just give us a call. Happy motoring!
Thanks
by Kirschner on 12/07/2020Bob Selff was my service tec and as always he was a pleasure to work with, i trust he always has the customer's best interest in mind! He keeps you informed and has the work completed on time.Hello, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Bob and AutoNation Ford Tustin and we hope to be of service again in the future.
Service
by Service on 09/24/2020We are completely satisfied with the service we receive on both our cars. Service rep is always professional and helpful. Service manager is also courteous and knowledgeable. Thank you!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Amazing service
by Ford Flex on 07/08/2020The best ever, really appreciate all the efforts on fixing my car.Thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Awesome Service!
by OC Native on 07/07/2020We were on the road pulling a trailer and needed a critical fix. These guys totally took care of us. White glove service. This is where you want to service your car. Hands down.Oc, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Great experience buying a new Ford Explorer ST
by Hugo on 04/30/2020Made an appointment and Roberto, the salesperson was on time. Excellent customer service. Answered all of our questions and showed us all the extras the truck came with. He did not pressure us and took the time to try to help us. I will… definitely recommend this dealership to my family and friends.Hi Hugo, thank you for taking the time to leave a review for us at AutoNation Ford Tustin. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought an used F150. Nothing but problems.
by Roshi on 10/21/2019updated 10/29/2019I bought a used F150 in June of 2019. It was just out of warranty at 36k miles. A few months later the fuel pump gave out and left me and my family stranded 100 miles away from home on a Sunday when no Ford dealers are open. Had to get it… repaired so I could get us back home and working. Immediately after this, the ABS, check engine, traction control, hill assist, etc. lights come on. Have to get that fixed also on a Sunday. Apparently, fuel pump on the Ford trucks are a terrible issue. One of my family members is on his 4th fuel pump. There is a lot on the web about a ton of people having issues with the trucks stopping on the highway and losing acceleration. I am surprised it's not been recalled yet. I called my salesman and they did not want to help whatsoever. I was going to recommend all my family and friends to this dealership and I have been but now I am going to let them know to steer clear. They don't stand behind their vehicles. The only thing they did is offer an extended warranty that wouldn't cover any of the problems I already had to pay for out of pocket. I would definitely not recommend.Hi there, we regret your experience with us here, but are glad you brought this to our attention. Please call our our manager Jeff at (714) 627-5558 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Great customer Service
by Sepair737 on 12/03/2018Bob Selff is fantastic to work with and always takes care of me and my family. Quick and easy experience. Always come here first.Oil Change & Recall
by Silverdora on 10/23/2018It was a basic service maintenance but I have a Recall which I wanted to get it checked but I guess they did not have the time to look in the computer to look for the codes.Bad customer service
by Slaterock01 on 09/03/2018Called and made an appointment to drop my truck off on Wednesday, because the transmission seems to be having issues down shifting when in Sport mode. Told the service writer Oscar that I needed to pick up my truck Friday at noon because I… was going out of town for the holiday weekend. Called Thursday afternoon to get an update on the status of my truck and was told Oscar was busy and would call me back. Never got a call back so I called again around 4:30pm, and was told once again, that know one new what was going on, and so Oscar would call me back. Friday at 11:30am I called again and Oscar actually answered the call. I told him who I was and that I called twice yesterday to get an update and was told you would call me back but you didn't. Oscar said, well, I didn't call you back because I didn't have an update. I said, well what about now? I'm supposed to pick up my car in 30 minutes. Oscar said, I'm not sure, let me find out and I'll call you back in 15 minutes. 45 minutes later, no call back, so I called again. Anyway, long story somewhat short, I was finally told they reset the computer for the transmission because it's a leaning transmission, and what I was experiencing was normal.We regret to hear that you are displeased with your recent experience with us. Reach out to our manager Jeff at 714-508-2800 or via email at nicolsj@autonation.com so we can discuss your experience further.
Awesome experience buying an F150
by skytrash354 on 07/31/2018Purchased an F150 in July of 2018. Hernan, Brett, and sales manager Bri were awesome. Great dealership!Good service
by Robert S. on 07/10/2018Always great customer service, and quick turn around. the Auto Nation team is awesome.Great service, and reasonable pricing
by tomwiedemann on 07/11/2017updated 07/25/2017Always have a great experience here. Washing the car is a nice touch too.We are happy you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
Slow to Respond
by DRWinchell on 06/05/2017We recently purchased a new F150. As we were taking delivery I noticed that one of the "running lights" was not working. Not a problem for us and Robert, our salesman, was very helpful in arranging a service appointment to address the… light. When we pulled into the Service entrance, we waited more than 10 minutes before anyone acknowledged we were there. We finally notified Robert in sales that we were waiting and he immediately came out and Steve came over and got the service taken care of. Two men who I assume were there to take care of "service" customers looked at us several times but did not bother to even greet us. If it weren't for Robert and Steve we probably would still be standing there.Terrible service
by leadfootow on 04/04/2017We requested quote through internet and was provided by one we made time to drive down to Tustin. Waited and no sales person walked up and also tried to call her but no answer. Finally after 10 minutes we went inside and someone went to get… her but she said that the other person will take us out for the drive. We had to wait close to 25 mins before they got the truck filled up with gas and out of the lot and that is with appointment. Even with that service, we made a counter the offer, then she said, sorry that was a wrong quote because the truck had additional added on options. That is unacceptable and why didn't she check that before she send the quote? She was not accountable for her mistake and not even try to come up with any kind of deal. Everytime we requested her, she said she had other customer, but there was no one. Wasted our time driving to Tustin and this place is not any where near 1 stars dealership. We found another place where we can get 2% more than what they were offering and with more options on the truck.We are deeply disappointed by your lackluster experience at AutoNation Ford Tustin. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 508-2800 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Good Car, Frustrating Customer Service, Not Trustworthy
by GraMcArt on 03/06/2017I would give this place a perfect 5 star rating but for a few things. First of all, Marsh was a pleasure to deal with. The car was also what I was looking for and priced to sell. However, immediately while driving away the molding on… the windshield started flapping around because (as I later found out) the windsheild had been replaced, and the molding was not secured properly in the process. I drove back immediately and told the manager about it. They took pictures and told me they would set up a mobile repair thar could address this without me losing time at work, or use of the vehicle. I had to call back for two days to get a response, at which point they (and by they I am talking about the same employee that blew off the request that I address in the next paragraph) backpeddled on their promise and told me to take it to another Ford dealership so they could take care of the problem for me. Luckily this dealership dealt with the issue under warranty in spite of the window replacement issue. There was a Car Fax and a 120 Point inspection in the car when I purchased it. I assumed it would be there when I purchased the car and took it home. When it wasn't, I called in and told them that it was important to me for my records. I was directed to leave a message with the employee who worked on finalizing my sale (an experience that had already shown me how bad this guy was at working with customers), and was ignored for days where I continued to do this. Eventually I got ahold of him and, in a familair and frustrated tone, he said I could go to Car Fax and pay for it. I asked it he could just scan me a copy, since I also needed the 120 point inspection. He unpersuasively told me that he would ask. I've heard nothing back about it, don't think he even asked, and am pretty frustrated that he wouldnt take this simple step after I purchased a vehicle from them. Makes me wonder if they don't want me to have this information for some unknown reason? Outside of this one employee, who seems genuinely annoyed and unwilling to go the extra mile for customers, my experience was pretty good.Great experience buying our new Ford C-Max
by lindacf on 11/13/2016We had a great experience at AutoNation with Robert and Karen as our main point people. No heavy pushing, no sweating out the details. Just easy, kind, honest people.We are happy you had a pleasant experience here at AutoNation Ford Tustin. Feel free to stop by if you ever need any more help.
We are happy you had a pleasant experience here at AutoNation Ford Tustin. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
by Sue Tilly on 04/21/2021