Customer Reviews of AutoNation Ford Tustin
Review type:
Would give 10 stars if I could!
by Megan on 06/04/2025
I've leased multiple cars from Autonation Ford Tustin and every single time the process is flawless and easy. Every single member of their staff is friendly, knowledgeable and inviting. Chris, the General Manager, made my decision to… upgrade to my new Electric Mustang Mach- E seamless and the easiest decision I've made all year. His customer service and knowledge of all things Ford made me confident I was going to be taken care of and in my decision to choose Autonation Ford Tustin for my next vehicle. You won't leave here without genuine interactions and an all around enjoyable experience.
Additionally, Malik was very thorough in showing me all the new details in my Mach-E and made sure I was ready to drive off knowing all the bells and whistles of my fully equipped vehicle.
I could not recommend Autonation FORD Tustin enough and will be sending all my friends and family their way!
216 reviews
Sort by:
Ford Explorer 2016
by Lizsha19 on 10/05/2016updated 10/14/2016Walk in at the Ford dealership to look at the Explorer Sport. Instantly fell in love with it. Frank help me and my husband, he was able to provide us with all the information we needed to know and gave us the best option to buy according to… our needs. Had my car now for 10 days and I don't regret our decision. Thank you to the Ford team for all your help and the excellent service. 😊New 2016 Ford Fiesta SE 5dr Hatchback
by FoxyCleo on 08/23/2016updated 09/06/2016I was super happy about my purchase from AutoNation Tustin. Price was the absolute bottom line for me, and not only did they beat out four other dealers by over $5k sticker price for my new Fiesta, but they were very friendly, did not have… that sleazy car dealership feel whatsoever, and absolutely no pressure. Everything felt very transparent and I really liked my experience. I feel it noteworthy to mention that I suffer from a severe anxiety disorder, but I felt very at ease at this dealership. Michael Fisher was very nice throughout the process and it felt very relaxed. I'd totally recommend this dealership to anybody looking for hassle-free experience.service rep
by misalas on 08/24/2016updated 09/06/2016Oscar was very helpful. I am overall happy. Friendly and helpful. I was able to use your business center to work while I waited on the car. A little pricey but if you guarantee parts and labor should be worth it.Great Service
by OC_Mommy on 07/15/2016I was worried that it would take a long time on a Saturday, but the service was done on time, with a car wash! Very satisfied.Great service
by Vander888 on 07/08/2016Bob, my service rep keeps me coming back. He's helpful, provides thorough information and makes me feel confident in the services I receive.Thanks for the feedback. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Great service
by Dlbinoc on 06/30/2016updated 07/07/2016Bob couldn't be better. The Service gusta stated late to finish the work on my car and saved me a lot of time. Thank you!Very helpful
by Josephmejia on 06/17/2016Daniel Tross notified me about a leak on the water pump on an oil change visit. He told me it was under warranty and got me situated with a rental car right away. He took out the hassle and had everything ready to go. It was the best… customer service I have experience in that dealership.Great service
by Spearing43 on 05/16/2016I was calling Turttle Click for a week and they never answered. I called you guys and Dan picked up and he was fantastic. Great service, did not try to sell me on anything I did not need. Dan made a list of everything I needed to get done… so I could space it out. It was cheaper than the first 2 quotes I received from local mechanics. I will be back. Ask for Dan when you call.Great Lease experience
by jaafar003 on 05/12/2016I have leased a car from Auto Nation Dealership and it was great experience as I was lucky with a wonderful salesman Hamid Alizadeh. Hamid is very friendly, helpful and respectful man, also he showed a high level of professionalism as a… salesman which made the process so easy to me and my family. Thank you so much Hamid. Best Regards AyadThank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
Honest, and upfront
by Leorivas87 on 05/02/2016Mark did a great job informing me upfront with all of the service and pricing details. He did a thorough job explaining what my car needed.Great Experience
by debybreezy on 04/02/2016Overall Great Experience! Tim and Mario were very professional had me out the door in less than 2 hours, Test drive, finance and showing how to use my new Flex!We're so happy you enjoyed working with our staff! If you need more help, our team is available to talk -- safe travels!
Jessica is awesome!
by calicobra on 02/20/2016Purchasing our CMax was so easy and Jessica was very accommodating and really took care of us.Satisfied Customer!
by Satisfied7856 on 12/02/2015Robert W and Nick helped make the car buying experience one that was smooth and actually a pleasure. Robert answered all our questions, took his time with us and made sure we felt ready to take out our new vehicle. We would recommend them… highly to anyone looking for a new vehicle. Robert is not pushy at all and he is super patient! We drove over a 100 miles from our home to this dealer and it was totally worth it!Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great Customer Service
by apeters3013 on 11/12/2015This dealership had great customer service. You could tell that they truly care about their customers and want to help in any way that they can. Greg Cook is an amazing salesman. I went in looking for a 2015 Ford Edge. Greg helped me select… the car of my dreams. I have never been happier. The finance department made purchasing the car extremely easy. Adle was friendly, quick and helpful when breaking down the contract to me. Overall, purchasing my car at AutoNation Ford in Tustin was the best decision I made.Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
John Thornes was amazing
by SimplyGlitz on 08/30/2015We came in looking for a 2016 Explorer Sport black on Black. John was amazing. He did not try to sell us anything he totally listened to what we wanted and found it for us as they did not have it on the lot. He was not al all pushy. He… treated us with amazing professionalism. Most sellers will treat us as young people with no money to spend and turn their heads away. He did not do this and he won us over. We promised him the sale from the moment we met him and two weeks later we were able to get exactly what we wanted. We would recommend John to anyone looking for a great non sales/sales guy.Great care and awesome car
by Shan4art on 08/14/2015Exception above and beyond service from Farhan. My old car wouldn't start, he came by with the new car I was interested in and was there to help. I got a jump and decided, since it was late that Saturday night, I'd come back the next day… and retire my 18 year old car for a new one. Farhan was so helpful and not pushy at all. There were no issues and I drove away with a beautiful 2015 mustang 5.0 GT.We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
Great Services
by playaz4real on 08/08/2015Mr Parmach made our car buying experience great. No price haggling & provided us all the options on in terms of payments & interest.. Overall I would definitely recommend him to my all of my friends & family. Thanks!Followup after sale not what I hoped
by Ranrobins on 06/26/2015updated 07/06/2015I purchased a 2011 Ford F-150 and it's a good truck. I was given one key at the end of the sale. I did not realize getting a 2nd key was going to cost me $200 at the time of the sale due to it having a chip in it that needs programming. I… tried to get a 2nd key, but was given many "I'll get back to you" types of statements from the sales staff. I offered to buy it "at cost" so they would not lose money, but still did not hear back. I'm disappointed with the followup after the sale.Great service, understood my urgency
by LSB3227 on 06/18/2015Not only did they fix the issue, when I needed my car back with car seat to pick up my 2-year old, Bob and team ensured I had plenty of time to pick up the car, then pick up my daughter. That's understanding your customer.Good deal
by F150dave6353 on 06/05/2015I got good service and a good price from Auto Nation Ford Tustin internet sales. Nice trade-in allowance, too. Sales person was low pressure and took plenty of time to explain the features of our new F150 pickup. .Pleasant car buying experience
by anteater1980 on 04/15/2015I recently purchased a Ford Edge from Farhan at Auto Nation in Tustin. It was by far the best experience I've had with a car dealership!
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!
by autonation on 07/19/2016