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AutoNation Ford Tustin


2 Auto Center Dr, Tustin, CA 92782 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (17) No (4)
Service Rating
Recommend:
Yes (40) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Terrible service
Written by leadfootow on 04/04/2017

We requested quote through internet and was provided by one we made time to drive down to Tustin. Waited and no sales person walked up and also tried to call her but no answer. Finally after 10 minutes we went inside and someone went to get her but she said that the other person will take us out for the drive. We had to wait close to 25 mins before they got the truck filled up with gas and out of the lot and that is with appointment. Even with that service, we made a counter the offer, then she said, sorry that was a wrong quote because the truck had additional added on options. That is unacceptable and why didn't she check that before she send the quote? She was not accountable for her mistake and not even try to come up with any kind of deal. Everytime we requested her, she said she had other customer, but there was no one. Wasted our time driving to Tustin and this place is not any where near 1 stars dealership. We found another place where we can get 2% more than what they were offering and with more options on the truck.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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jtyburski on 04/05/2017
We are deeply disappointed by your lackluster experience at AutoNation Ford Tustin. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 508-2800 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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