AutoNation Ford Tustin
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Dealership Service Review
service Rating
Slow to Respond
Written byon 06/05/2017
We recently purchased a new F150. As we were taking delivery I noticed that one of the "running lights" was not working. Not a problem for us and Robert, our salesman, was very helpful in arranging a service appointment to address the light. When we pulled into the Service entrance, we waited more than 10 minutes before anyone acknowledged we were there. We finally notified Robert in sales that we were waiting and he immediately came out and Steve came over and got the service taken care of. Two men who I assume were there to take care of "service" customers looked at us several times but did not bother to even greet us. If it weren't for Robert and Steve we probably would still be standing there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes