Customer Reviews of AutoNation Ford Tustin
Review type:
Would give 10 stars if I could!
Recall appointment
by Ethompsonll on 01/14/2023Very easy to schedule and service was quickBrittany from Tustin Ford AutoNation rocks!
by EnriqueCh on 01/13/2023Brittany at Ford Tustin Service department is so efficient and professional. She gets things done! Just because of her I’m giving them 5 stars.Hi, thank you for your kind review; we are happy to pass along your comments to Brittany here at AutoNation Ford Tustin! We always strive to provide personable and excellent customer service. Thank you again for the review!
Ford Fusion Service
by LeeLeeB on 01/12/2023Christian Kirk was FANTASTIC!! He answered my questions and called me when he said he would.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Good communication
by Noel G. on 01/12/2023I took my Bronco Sport in for a routine oil change. Savannah at Tustin Auto Nation was extremely helpful and communicative. I have had trouble in the past getting a hold of anyone in the service department to find out when my car would be… ready. Savannah was clear at drop off that they were busy and it could be a while. She called me personally when my car was ready to go!Hi Noel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service on my F250 truck
by Mike Mccann on 01/10/2023Christian helped me out a lot… His explication on my truck superb.. I will go back for service on all my vehicles…. ThanksHi Mike, thank you for your positive review. We're happy to have been of service to you. We look forward to your next visit! Take care!
Oil change
by Joseph Z on 01/05/2023Christian was friendly, honest and prompt. He made everything very effortlessHi Joseph, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Easy and helpful
by Oc Simons on 12/30/2022Danny and Britney did a great job checking me in and taking care of all of my service needs. They helped to get me out in a quick and easy way.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Tustin. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Maverick
by Maverick92 on 12/29/2022Great friendly/honest dealer. Was on the hunt for a Maverick as close to msrp as possible and they delivered! They had the smallest mark up around in SoCal and stuck to their word unlike most dealers around here that are trying to charge… you an arm and a leg!Hi, thank you for your positive review. We're happy to have been of service to you. If you're ever in need of more help, please let us know! Take care!
Great Service
by Robert Steel on 12/22/2022Christian was fantastic. Very pleased with my service. Would highly recommend to others.Hi Robert, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
F250 Diesel Review
by Craig S on 12/21/2022We had an outstanding experience at Auto Nation and got the perfect truck for towing our travel trailer. Jose Rojas was knowledgeable and efficient, and never pushy. Finance was fair, thorough and kind. Great experienceHi Craig, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
upgraded to 60k service
by happy client on 12/19/2022i came in for standard oil change and tire rotation. They recommended the 60k service, which they explained each of the item about the service. i am glad because i did want those services. anyway, i dropped it off in the morning on a… saturday, and they were able to have it ready for me by the end of the day. fantastic service! thanks to the weekend crew!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Zero Follow Up
by 2014 Mercedes on 11/18/2022My wife and I had researched the cars I was considering purchasing. I had called ahead to AutoNation Ford Tustin earlier that morning and asked about the Mercedes Benz I wanted to take a closer look at. The salesman met us at the front… door, and already had the car brought up front and parked right there. One of the first things he said to us ... "You probably know more about this car than I do". I probably wouldn't have said that to a potential customer. My wife and I both test drove the Mercedes around the neighborhood, and liked it. Eventually I purchased the car with cash. Our time in the finance office was moving along fine ... until it became clear that I had no intention of purchasing any of the warranties (the initial total price of the warranties was going to come to 10K). At that point, it got a little bit "cold" in that office. While we were waiting to sign all the documents ... they took the car and had it filled with gas. Much appreciated. When I drove the car home and parked it in our garage ... at some point I realized that there was no owner's manual in the car. ?? I was trying to figure out how to operate the car's media system, connect my Bluetooth, etc. But no owners book anywhere. I called the dealership 4x, and I emailed them multiple times as well. When I called and finally got the person who sold me the car ... all he said was that he was going to have someone look into it. That was weeks ago. No one has ever called and followed up with me. I finally gave up, and found the specific owner's manual for that model of Mercedes online, and bought it myself. I gave the team there at AutoNation Ford Tustin plenty of time to at least look into it and give me an answer. Even if they call and leave a VM to tell me they cannot get the book. I felt like I was blown off. Then I started getting notifications to leave them a review, and recommend them to family and friends? I'm trying not to be rude ... and I didn't name any names in my review ... but that was poor. Why would I recommend anyone to go there?Hello, we appreciate you taking the time to respond. The staff at AutoNation Ford Tustin take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5558 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Love my new Bronco Sport!
by Kristen C on 07/28/2022The entire staff was professional and friendly. I particularly appreciated Frank, who sold me my Bronco Sport. Financing was also easy to work with.Hi Kristen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
good experience
by Henry on 07/20/2022good place to buy a car with low stress levelHi Henry, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Online purchase is the way to go!
by R Rocco on 06/09/2022My process in purchasing a car online was smooth and hassel free! Sales worked with me in getting a low rate and getting papers to me fedex for quick signature and approval.. easy processHello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Amazing experience!!
by Jenna S on 04/20/2022My experience at the Ford Tustin dealership was amazing! I traded in my car for a great price and bought my dream car. Nick was awesome - super quick, listened to my needs in financing the car, and did everything he could to get me a great… deal. He made my experience as a first time car buyer great! Would definitely recommend Autonation Ford Tustin for all your car needs and ask for Nick!!Hi Jenna, thanks so much for the warm recommendation of the team here at AutoNation Ford Tustin. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Super duper
by Donna T on 07/22/2021I brought my Ford focus in to AutoNation Ford for a complete inspection since the extended warranty was soon to expire. Bob, the service writer, took care of my car as soon as I drove up to the service entrance. The car was fully inspected… and returned to me in the three hour time limit he promised. I have always had excellent service at this dealership. Bob is great to work with.Donna, thank you for your kind review; we are happy to pass along your comments to Bob! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at AutoNation Ford Tustin!
Ford Explorer Purchase
by Kathryn on 07/03/2021Sean Sunay was a thorough, helpful sales agent who enabled the transfer of my new vehicle from another dealership in order for me to purchase it. He tenaciously worked the deal and ensured my satisfaction.Hi Kathryn, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Ford Tustin Ranch
by BrianBT on 06/30/2021Not good. Dropped my car off on a Saturday to get AC fixed. Never received a phone call back so I called service department and it literally took me 3 hours to get through. Nobody in the service department answered a phone it just kept… ringing and ringing. I finally convinced somebody in the parts department to run over to the service department to call me. It took over a week and a half to complete the work on my car, but Ford to provide me with a rent a car for the weekend.Hi, we are deeply disappointed by your experience at AutoNation Ford Tustin. If you'd like, please contact our General Manager at (877) 357-5524. We'd appreciate the chance to make your experience a positive one.
Auto Purchase
by Rangerbuyer on 05/15/2021Best Car Buying Experience in my Life. Knowledgeable and trustworthy.Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Service
by AlanLee on 05/04/2021What makes my service visits to Auto Nation Ford an A+ experience boils down to the professionalism and care I receive every time from Bob Sheiff. Over the years he has been a wonderful contact person and always works hard to resolve… whatever issue my vehicle may have. Bob is caring and goes the extra mile in making sure my experience is satisfactory. If the repair is longer than expected or a complex issue, Bob has been quick to offer a rental vehicle. He takes time to answer my questions and always presents options if available. If Bob isn't working, I usually wait until he's on site before I schedule a visit. Great guy that makes visiting Auto Nation Ford a pleasure.Hi Alanlee, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Ethompsonll, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
by Theo Sanders on 01/19/2023