AutoNation Ford Tustin
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Ford Tustin Ranch
Written byon 06/30/2021
Not good. Dropped my car off on a Saturday to get AC fixed. Never received a phone call back so I called service department and it literally took me 3 hours to get through. Nobody in the service department answered a phone it just kept ringing and ringing. I finally convinced somebody in the parts department to run over to the service department to call me. It took over a week and a half to complete the work on my car, but Ford to provide me with a rent a car for the weekend.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Renata Michale on 07/05/2021
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Ford Tustin. If you'd like, please contact our General Manager at (877) 357-5524. We'd appreciate the chance to make your experience a positive one.
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