Customer Reviews of Mercedes-Benz of Riverside
Review type:
Raul and Ash Delivered a 5-Star Experience
Efficient and thorough
by Dawson on 05/23/2025Service was thorough and efficient. My only complaint was that the car wash was being renovated so when picked my car up after paying close to $2,000 for the service, my car was still dirty. They gave me a voucher to get a car wash at the… local gas station but it would have been better had they taken it there and got it washed before I picked up my car. Outside of that, Phil Macias was great from start to finish. He communicated well and also arranged transportation for me to/from work. Phil gave Five star service!!Dawson, We appreciate you for leaving Phil this phenomenal review! We are delighted to know that he was great, communicative and provided you with thorough and efficient service. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Raul and Ash Delivered a 5-Star Experience
by CABuyer on 05/20/2025We had a fantastic experience purchasing our C300 from Walter’s Mercedes-Benz of Riverside. From start to finish, the process was smooth, transparent, and professional. After reaching out to Ash Botello, we were connected with Raul Ayala,… who took great care of us throughout the process. Raul was knowledgeable, responsive, and genuinely focused on helping us find the right car. Thanks to his guidance, we ended up purchasing a car that was even better than the one we initially went to see. We really appreciate the teamwork between Ash and Raul and would absolutely recommend them to anyone looking for a great vehicle and top-tier service. Thank you both for the exceptional experience!Thank you for leaving Ash and Raul this fantastic review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that they provided you with amazing service. We are happy to know that they took great care of you, were knowledgeable, responsive and genuinely focused on helping you find the right car. Congrats on your new Mercedes-Benz C300- behalf of the entire Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Consistency
by B Riley on 05/10/2025I have purchased 2 cars from Walters Mercedes Riverside previously and Jr Rodriquez had always been my Service Advisor always giving me excellent advice and guidance. I drove in to have air regulated in my tires and found out I had a nail… in both drivers side tires. The next morning I was there for 4 new tires. The excellent customer service was still stellar and Jr Rodriguez consistency in his service role was outstanding!B Riley, We are grateful for you leaving JR this wonderful review! We are pleased to know that he gave you excellent advice, gave you stellar service and was outstanding as always. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Excellent service
by DANNY WU on 05/07/2025They take care of everything for you. Make the process of buying very easy.DANNY, Providing immaculate service is so important to us here at Mercedes-Benz of Riverside and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they made the process very easy and took care of everything for you. Congratulations on your new vehicle- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Ash- Awesome sales person!
by Eva on 04/22/2025updated 04/28/2025Ash- new exactly what we wanted and helped us. for the entire processEva, We appreciate you for leaving Ash this phenomenal review! We are delighted to know that she knew exactly what you wanted and helped you through the entire process. We sincerely congratulate you on your new vehicle- behalf of the entire Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
5 stars - mind blowingly seamless experience
by Jmillar on 08/24/2024First off, Christian, Rob and Justin knocked it out of the park. We sat at home, phoned in our information and a little over an hour later Christian arrived with our new car. Picked up our old car and it was all done. Will never do… anything else or go anywhere else ever again. Can’t begin to thank this team for going the extra mile for us. Well done gents!Thank you for sharing your positive experience with us! We are delighted that Christian, Rob, and Justin provided you with A+ service. Our guests' satisfaction is our utmost priority here at Walter's Mercedes-Benz of Riverside. We warmly congratulate you on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Great service!
by Traci Davis on 03/29/2024I appreciate the salesperson IIIy Aabid upfront and quick responses which made our buying experience quick and easy!!!Traci, Providing immaculate service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Illy's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that she was upfront and quick with her responses. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new vehicle- behalf of the entire team!
Great Buying Experience!
by Bernard on 02/01/2024Juan Carlos “JC” is a professional and polite salesman, and was able to get me a great deal on a Mercedes CPO. Everyone at the dealership was kind and helpful, and made the buying experience smooth and pleasurable.Bernard, thank you for your positive review! We greatly appreciate the opportunity to work with you, and we are glad that JC took great care of you and made you experience with us both smooth and successful. It is our pleasure to assist you in any way possible. Congratulation son your new Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Great experience!
by RD on 12/28/2023Illy handled my purchase quickly and efficiently and with great care. I’m very happy with my purchase and would definitely do business here again.RD, We greatly appreciate you for leaving Illy this marvelous review! We are honored to have had the opportunity to work with you and we are glad that Illy could provide you with top notch service. We are delighted to know that she made your car buying experience here at Walter's Mercedes-Benz of Riverside quick and efficient. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire team!
Stay away from this terrible dealer
by Sonny Vee on 04/05/2023What an absolute joke of a dealership and staff. I would leave a zero star if I could. If you like to waste your time, have them screw up paperwork, and a surprise charge on your CC months after your purchase, this is definitely the dealer… for you. Condescending staff that treat you like trash. Spend your money somewhere else, anywhere else. This dealer and Walter's as a group really specialize in making your experience like hell. STAY FAR FAR AWAY.Hi Son, Thank you for feedback here and I can certainly understand your frustration. I spoke to Andrew and he let me know that you two have spoken and he apologized for the challenges. I’d also like to just reiterate what occurred here as well. Although we did figure the out of state sales tax incorrectly we made that good by paying the difference of our mistake out of our own pocket; this mistake was actually in your favor. The mistake also has nothing to do with the charge on your credit card. That charge relates to registering the vehicle in Nevada. Since you are not registering the car in CA you don’t pay the CA registration fee. The forthcoming Nevada vehicle registration charge was made aware to you when you bought the car (you had to fill out the form and provide your credit card info while you were here) and we explained to you that it would be incurred once you completed the Nevada smog check, vin verification and submitted the paperwork. Now that you completed that registration process your card was charged as planned. I am very sorry that the customer service you got here was below our standard. I will have a talk with everyone involved about being more empathetic and helpful. If you have any other questions please reach out to me directly. Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182
I didn’t sign any form, and I don’t see any paperwork that indicate you paid anything to CA. All I have is a signed sales contract for what you collected in tax and DMV fees, which total MORE than what was itemized from the NV DMV. From the documentation I have, it looks like I overpaid! Furthermore, the NV paperwork was processed on 3/21 - more than TWO months after I purchased the vehicle, and ONLY after I contacted the sales rep to ask about it. Your sales manager (Tito?) told me he took care of “everything” and I would not expect a $1500 charge two months later if that is the case. So I waited for HOURS to get the paperwork written (you can check all the security cameras that Filomena is so proud of) only for you to screw up the paperwork, then having your sales manager call and say “everything” was taken care of which turned out to be a lie, and then seeing a charge two months later after not hearing anything. What a way to experience the Mercedes-Benz purchase at Walter’s!
Disappointing Sales Experience
by Jack N on 02/02/2023I was in the market for a blue Certified Pre Owned 2020+ GLS 450 and found Walter's MB of Riverside has one in stock. Had great interactions with Brandi Fink up until the actual dealer visit on 12/23/2022. First thing I noticed was the… dullness and swirl marks all over the exterior. I understand it's a preowned and I do not expect the paint job to be perfect. I pointed this out to Brandi and asked if the dealership may offer an exterior detail or paint correction job and her reply was "Perhaps you should look at new inventory." I was taken back by her response but since I have driven 40+ miles to get here, I let it go (strike one). The test drive was uneventful and we negotiated a little bit on the price. The "best they could do" was take $500 off asking. Before we went up to their finance department, I pointed out that its built sheet indicates the vehicle comes with a cargo cover. I inquired about it and was told she can give me 10% off at their parts department (strike two). During the paperwork process with their finance manager, I inquired about the number of keys it comes with. In my previous experience with certified vehicles, they should come with two (upon calling different MB dealerships in Socal, all said their CPOs come with two). I was told it should be two and we can confirm with Brandi after we are done. And you guessed it, this CPO vehicle only comes with one key (strike three). And by this point, everything has been signed and there is no going back. Purchasing a second key can cost more than $1,000. Brandi offered to reach out to the previous owner and hope for the best. After living with this vehicle for a week, I noticed there's an issue with the front cup holders and there was no front license plate bracket. I reached out to Brandi on 12/28/2022 about this and was told it is not a warranty item on 1/18/2023. As for the front license plate bracket, she "found one" for me as if she's doing me a favor (CA laws require a front plate). Nevertheless, I took the vehicle to another MB dealership and they were able to order the entire cup holder assembly and have the parts ready for me in one business day, all taken care of under warranty (strike four). To be fair, Brandi has replied to all of my inquiries and informed me the previous owner has the second key but for some reason is not willing to return it back to the dealership. The simple fix is simply to provide a second key by the dealership instead of chasing after the previous owner. After giving the dealership more than a month, I ran out of patience and asked Brandi for her manager's contact info. The reply I received was "I have let them know and they will call you back." After a few days of waiting, no one called (strike five), I called the dealership directly and asked for a manager and was connected to Filomena. I informed her of my experience and she said she will call me back in 15 minutes with a quote for the key and the dealership will program it free of charge. I waited for more than two days and no one called me back (strike six). I texted Brandi again on 1/28/2023 and asked if anyone in management will call me back and she said Johnnie Garcia will reach out to me. Johnnie called me on 1/29/2023 and he seemed to be sincere and understanding of my frustration. Johnnie said to me that he will speak with their general manager and see how to make things right. As of the time of this review, 2/2/2023, I have yet to receive the second key, no where to mount the front licence plate, or hear from Johnnie or anyone else from Walter's MB of Riverside (strike seven). I don't believe my experience is typical with this dealership, but it is one empty promise after another with them. And if you see the red flags, just leave. There are other dealerships out there that truly try to earn your business and give you the Mercedes-Benz experience. This will not be my last Mercedes, but you can count on this to be the last time I am buying from this dealership.Hi Jack, I’m sorry that your experience here went so poorly. Although some of the concerns like the paint condition and the single key are accounted for in a Lowe price of the car, ultimately your satisfaction is our standard. Without question our Management’s ability to communicate with you quickly and effectively has really turned what should have been some easy fixes and explanations into a miserable time for you. I‘ll look into these challenges and I will call you to review them, come up with a way to make these better and call you with a solution. Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182
Amazing Experience
by Bernardo Villa on 09/16/2022I had an amazing experience at Walter’s Mercedes! The staff was super helpful throughout the whole experience. I pulled up and was checking the car out outside and wanted to see more cars so I walked in and was greeted super nicely at the… front desk and told that they would bring someone to speak to me. I got Selvin Pineda as my Sales consultant and he was a really helpful and cool dude to talk to. He didn’t make me feel rushed or pressed considering I got there like at 5 and they closed at 6 on a Saturday. I honestly just went to see the car but everything was just natural and he was extremely knowledgeable about the Mercedes models so I just fell in love with the car. Overall I really appreciate Selvin and his patience because me and the people I took had many questions throughout and he answered everything in a real nice and helpful manner. If you come here I hope you get lucky and end up getting helped by Selvin. When I went upstairs to sign the paperwork I spoke with Justin Campbell and while I waited I made an espresso in a beautiful little kitchen like counter that they have downstairs. They also have amazing snacks but since it was late it wasn’t fully stocked anymore. While talking to Justin he mentioned they had twinkies their and I was shocked they had those so I told him I hadn’t had any since high school. He asked if I got any when I made my espresso and I told him they must’ve ran out because I didn’t see them. He told me not to worry because after everything was done he’d have some Twinkies for me. We signed the papers and he explained everything thoroughly from the care packages to the gap insurance and maintenance timeline. He explained everything so well that I had honestly forgot about the twinkies but he thanfully didn’t. Im very happy to say I left Mercedes in my new car eating a delicious twinkie. So BIG Thank to you Selvin and Justin you guys truly made this experience super smooth for me and I highly recommend Walter’s Mercedes Benz of Riverside, they’ll definetely take care of you here.Bernardo, Thank you for taking the time to leave us this excellent review and recommendation! We are honored to have had the opportunity to work with you, and we are so glad that Selvin and Justin provided you with the quality service that you so much deserve and made your experience with us top-notch. Our customers' satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Best dealership in Riverside county
by Julie Pugliese on 08/24/2022Selvin Pineda and Morris Gaines were the sales people I worked with and they were both outstanding. The dealership is immaculately clean, all staff is friendly and welcoming and they had lots of inventory on the lot. This was the best car… buying experience I’ve had in 25 years.Julie, Thank you so much for your positive review! We are honored to have had the opportunity to work with you, and we are so glad that Selvin and Morris could provide you with a 5-star experience! It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Great sales department
by orthochick on 05/31/2022Icekk was awesome! Extremely helpful, friendly and very attentive. Knows his cars and answered all our questions. Definitely recommend coming to see him.Thank you for leaving Icekk this positive review and recommendation! We are so glad that he could provide you with top-notch service, and he will be honored to hear of your kind words! Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with. Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
David bomba
by David bomba on 05/26/2022I am highly recommending David Bomba my sales person really professional thank you David for your time yesterdayThank you for leaving David this positive review and recommendation! He will be honored to know that you deeply valued his assistance. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Service department
by Donda smith on 04/01/2022Customer service at Walters is fenomenal. I swing by if I’m in the area even just to browse the showroom and there environment is the best. Michael did a a great job with assisting me with some questions. Thank you Mercedes-Benz of… riverside.Donda, Thank you for sharing your positive experience with us! We are honored that you took the time to visit us, and we are so glad that Michael took great care of you throughout your visit! Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Genuinely good people!
by Ernest on 01/31/2022Always being on the road means getting serviced at different dealers.. however, when I’m in the area and due for service I can always come into Walters and know I’ll be taken care of. I had Michael’s help in the service department a few… days ago and he was very professional. Always have the best experiences coming here.Ernest, Thank you so much for your positive review! We ae so glad that Michael and the team could consistently provide you with a top-notch experience! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Fenomenal service
by Jonica on 01/01/2022Michael in the service department did a great job through the process of getting my car serviced. The service staff was on it and helped me very quickly. Thank you Walters Mercedes-Benz and staff.Jonica, Thank you so much for your wonderful review! We are so glad that Michael and the team could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
The best service department!
by Candace on 12/01/2021Walters Mercedes-benz has the best service department! Can’t stress this enough. I’ve been coming to Walters for some time now and from Audi to Mercedes-Benz they have the best customer service. My service person Michael knew how to keep a… smile on my face and can’t be more satisfied with the service and attention I received.Candace, Thank you so much for your wonderful review! We are delighted that Michael and the team could consistently provide you with the A+ service that you so much deserve! Your satisfaction means so much to us. We hope that you continue to choose us for all of your future automotive needs! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Great service!
by Kim lee on 11/30/2021My visit at Walters was top tier. From the service department to the sales department, this place is full of great people that are happy to help. I had the experience to work with Michael Ramos in service and it was a great experience.… Thank you Walters for the pleasant service visit!Kim, Thank you so much for your wonderful review! We are so glad that Michael and the team could consistently provide you with a top-notch experience! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know how we may be of further service to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Great service
by Service visit on 10/27/2021My service visit here at Walter’s was excellent and very time efficient. Michael Ramos was great and very helpful. I will definitely be coming back.Thank you so much for your wonderful review! Providing quality and efficient service is so important to us, and we are delighted that Michael's efforts met your satisfaction! It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in your visits to come! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Walter’s Mercedes-Benz of Riverside is a true story of achieving the American dream. Owner and Founder Walter Kienle was born in Germany to Swiss parents and immigrated to the US in 1948. Walter quickly found work as an automotive mechanic, but elected to sign up for the Army in order to serve his adopted country. He went to tank school and achieved the rank of Staff Sergeant. While stationed in Riverside, Walter discovered how much he loved California.
After an honorable discharge, Walter went back to New York to start a family and opened his own garage. Missing the warmer weather, his family moved to Riverside, CA in 1960. He started an automotive repair business specializing in European models, and in 1965 earned the right to begin selling them as well.
Walter’s Mercedes-Benz of Riverside now sells a number of luxury auto brands, but Mercedes-Benz was the first and remains the focus. That’s why we were named Dealer Rater’s Highest Rated Mercedes-Benz Dealer in California for 2015,
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for leaving Ash and Raul this fantastic review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that they provided you with amazing service. We are happy to know that they took great care of you, were knowledgeable, responsive and genuinely focused on helping you find the right car. Congrats on your new Mercedes-Benz C300- behalf of the entire Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
by Mercedes Benz of Riverside on 05/27/2025