Mercedes-Benz of Riverside

I was in the market for a blue Certified Pre Owned 2020+ GLS 450 and found Walter's MB of Riverside has one in stock. Had great interactions with Brandi Fink up until the actual dealer visit on 12/23/2022. First thing I noticed was the dullness and swirl marks all over the exterior. I understand it's a preowned and I do not expect the paint job to be perfect. I pointed this out to Brandi and asked if the dealership may offer an exterior detail or paint correction job and her reply was "Perhaps you should look at new inventory." I was taken back by her response but since I have driven 40+ miles to get here, I let it go (strike one). The test drive was uneventful and we negotiated a little bit on the price. The "best they could do" was take $500 off asking. Before we went up to their finance department, I pointed out that its built sheet indicates the vehicle comes with a cargo cover. I inquired about it and was told she can give me 10% off at their parts department (strike two). During the paperwork process with their finance manager, I inquired about the number of keys it comes with. In my previous experience with certified vehicles, they should come with two (upon calling different MB dealerships in Socal, all said their CPOs come with two). I was told it should be two and we can confirm with Brandi after we are done. And you guessed it, this CPO vehicle only comes with one key (strike three). And by this point, everything has been signed and there is no going back. Purchasing a second key can cost more than $1,000. Brandi offered to reach out to the previous owner and hope for the best. After living with this vehicle for a week, I noticed there's an issue with the front cup holders and there was no front license plate bracket. I reached out to Brandi on 12/28/2022 about this and was told it is not a warranty item on 1/18/2023. As for the front license plate bracket, she "found one" for me as if she's doing me a favor (CA laws require a front plate). Nevertheless, I took the vehicle to another MB dealership and they were able to order the entire cup holder assembly and have the parts ready for me in one business day, all taken care of under warranty (strike four). To be fair, Brandi has replied to all of my inquiries and informed me the previous owner has the second key but for some reason is not willing to return it back to the dealership. The simple fix is simply to provide a second key by the dealership instead of chasing after the previous owner. After giving the dealership more than a month, I ran out of patience and asked Brandi for her manager's contact info. The reply I received was "I have let them know and they will call you back." After a few days of waiting, no one called (strike five), I called the dealership directly and asked for a manager and was connected to Filomena. I informed her of my experience and she said she will call me back in 15 minutes with a quote for the key and the dealership will program it free of charge. I waited for more than two days and no one called me back (strike six). I texted Brandi again on 1/28/2023 and asked if anyone in management will call me back and she said Johnnie Garcia will reach out to me. Johnnie called me on 1/29/2023 and he seemed to be sincere and understanding of my frustration. Johnnie said to me that he will speak with their general manager and see how to make things right. As of the time of this review, 2/2/2023, I have yet to receive the second key, no where to mount the front licence plate, or hear from Johnnie or anyone else from Walter's MB of Riverside (strike seven). I don't believe my experience is typical with this dealership, but it is one empty promise after another with them. And if you see the red flags, just leave. There are other dealerships out there that truly try to earn your business and give you the Mercedes-Benz experience. This will not be my last Mercedes, but you can count on this to be the last time I am buying from this dealership.