Mercedes-Benz of Riverside

Sonny Vee on 04/06/2023

I didn’t sign any form, and I don’t see any paperwork that indicate you paid anything to CA. All I have is a signed sales contract for what you collected in tax and DMV fees, which total MORE than what was itemized from the NV DMV. From the documentation I have, it looks like I overpaid! Furthermore, the NV paperwork was processed on 3/21 - more than TWO months after I purchased the vehicle, and ONLY after I contacted the sales rep to ask about it. Your sales manager (Tito?) told me he took care of “everything” and I would not expect a $1500 charge two months later if that is the case. So I waited for HOURS to get the paperwork written (you can check all the security cameras that Filomena is so proud of) only for you to screw up the paperwork, then having your sales manager call and say “everything” was taken care of which turned out to be a lie, and then seeing a charge two months later after not hearing anything. What a way to experience the Mercedes-Benz purchase at Walter’s!

Walters MB of Riverside on 04/06/2023

Hi Son, Thank you for feedback here and I can certainly understand your frustration. I spoke to Andrew and he let me know that you two have spoken and he apologized for the challenges. I’d also like to just reiterate what occurred here as well. Although we did figure the out of state sales tax incorrectly we made that good by paying the difference of our mistake out of our own pocket; this mistake was actually in your favor. The mistake also has nothing to do with the charge on your credit card. That charge relates to registering the vehicle in Nevada. Since you are not registering the car in CA you don’t pay the CA registration fee. The forthcoming Nevada vehicle registration charge was made aware to you when you bought the car (you had to fill out the form and provide your credit card info while you were here) and we explained to you that it would be incurred once you completed the Nevada smog check, vin verification and submitted the paperwork. Now that you completed that registration process your card was charged as planned. I am very sorry that the customer service you got here was below our standard. I will have a talk with everyone involved about being more empathetic and helpful. If you have any other questions please reach out to me directly. Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182