Customer Reviews of BMW of Mountain View
Review type:
Sales rep is wonderful! Love our iX
X3 Maintenance
by BimmerGal on 11/12/2023took my SAV in for routine maintenance and was warmly greeted by my Service Advisor. Unhurriedly, he discussed with me the plan for my car and estimated cost. He asked for my input as well. A Lyft transportation service was arranged and I… was on to my destination. At an expected time, I received a phone call when the work was completed. I got a debrief from my service provider. All was well and I was on my merry way.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice place and patient sales people.
by Lonnnnnn on 11/08/2023Nice place and patient sales people.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Engine oil change
by Mkay's X3 on 11/08/2023Excellent service and very reasonable price. I honestly felt valued. They suggest needed service but they won't push it to get sales. Everyone is willing to help you even before you ask. The icing on the cake was when I received my car… back, it was washed. I was surprised. Thank you so much for your exceptional service!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service at Mountainview
by Snigdha on 11/05/2023The advisor was polite and helpful. Great service overallHi Snigdha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
EGR Recall
by Julie on 11/02/2023The dealership performed the recall and stood by the work and followed it through to completion when there were complications.Hi Julie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change & check up
by BMW M. View on 10/26/2023I’ve been taking my vehicle to this location and I’m very satisfied with their professional service. Keep it up!Hi, we are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Perfect Customer Care
by John (H.J.) on 10/25/2023I went to BMW Mountain View for diagnosis of abnormal air-conditioning operation of my X5. They have checked the vehicle, run the system for sufficient duration, and concluded that the AC system is perfectly normal. Justin, the service… advisor, was so professional texting me detailed updates about the work. He arranged a loaner car and made the entire experience very pleasant.Hi John, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service for someone from out of town
by ocbrad1 on 10/23/2023Not having relocated yet for my new job, I’m commuting weekly into Silicon Valley. My X5 is overdue for its regular service, then the brake warning announced that they were worn out and I needed to drive “moderately” to the dealership.… Mountain View was the closest BMW service center, so I called, explained my logistical issues, and Kyle assured me they could get the work done in one day and get me to and from work without issue. So I made an appointment to get the work done. I drove in the next morning, handed the car off to Kyle, and waited for the Lyft he ordered to take me to work. He called mid-day to update me on the progress, and let me know about some other issues the technicians discovered. He even offered to look into whether they might be covered by my extended warranty. Finally, he called to let me know my X5 was done, and that he sent my return ride Lyft to get me. My car was done, ready and waiting. I was pointed to the cashier, paid, was handed my key fob, and on my way, exactly as promised. Kyle did a great job helping out someone from out of town and unfamiliar with the area and his dealership.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very slow, no connection, bas service
by B.chjams on 10/20/2023I dropped off my car for the service 10 days ago to have the coloring. They said that it will be finished on the Saturday of that week. But no body called me back or told me that they received the car or even who is in charge. Today I… called then after more than 10 days and they says I have to wait 5 more days.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
10,000 mile service appointment
by JohninSC on 10/11/2023Seamless, comfortable, extra requests handled superlatively.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought used car
by Khang H on 10/12/2023Very friendly sales and finance staff. The place was crowded and probably a bit understaff but the people made the wait at least tolerable.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great buying experience
by Vinh Nguyen on 10/11/2023Bought a 2024 X5 PHEV from the dealership recently. The experience has been flawless. The agent (Mr Bahman Farzan) was awesome. Helpful throughout the process, prompt communication, and post sale support on questions I had. Highly… recommended.We are pleased to hear you had such a positive experience with us, Vinh! We appreciate your recommendation of BMW of Mountain View and we hope to be of service again in the future.
Valentin Yepanechnikov
by Valentin on 10/11/2023Excellent services and professional teamHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service Specialists (Kevin)
by Connie MV on 10/06/2023Staff were very helpfulHi Connie, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Umeshbhat on 10/05/2023Excellent service by the service advisor. He asked me questions to understand my concerns, the service was completed in time as stated.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good recall fix
by Jordan on 10/04/2023I took my 2006 325i for a recall, and I was able to get my car back the same day. Wayne did a great job, and they even washed my car. There were a few different services/preventative maintenance they recommended, and Wayne did a great job… walking me through each line item so I could make an informed decision on what I did and didn’t want to get done. The pricing for some of the repairs were high, but you’re ultimately paying for the quality of work and guarantee they will get it fixed.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy buying experience
by DiLorri on 10/01/2023I met Woody on a visit to check out an X3. He was very informative and helpful and didn’t pressure me at all. I hadn’t decided if I was going to get another BMW, and his friendly manner was a refreshing change from many hard sell… approaches.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very satisfied
by Faratra on 09/28/2023Recently we purchased a car from BMW of Mountain View. All the staff we dealt with were most helpful, courteous, knowledgeable and professional. We had a great experience and were most satisfied.Hi Faratra, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service!
by Customer on 09/23/2023Great service at BMW Mountain View, adviser Wayne Chan is very professional, helpful and friendly, car was ready in time, free ride home and back to dealership to pickup my car; easy, pleasant experience.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Well Done
by Zingeoff on 09/14/2023Brought car in for two maintenance services, including brake system flush and wheel alignment. All work was fully completed in under three hours, and at a price that was almost one third less expensive than the nearest other BMW dealer.… Work was done well, finished with a nice car wash. Used their lounge while I waited to do work. A very satisfying visitHello, thanks for your praise and kind comments about our team. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service
by Christopher on 09/13/2023Arranged for a routine oil change only, but during the technicians inspection, he discovered a small coolant leak which was investigated and resolved. This is a wonderful automobile, probably the best I've ever driven, (750i) and I'm glad… that it gets the special attention it deserves from this service team.Hi Christopher, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sid Park on 05/28/2025