Simpson Chevrolet of Irvine
Customer Reviews of Simpson Chevrolet of Irvine
Review type:
Irvin Chevy
Irvin Chevy
by RahulAg on 05/01/2025Randy and Tyler made my experience as simple as possible. They were upfront, no surprises, and they got all the paperwork done before I came in. This was the fastest purchase I made in my last 25 years in the US. I was in and out in 20… minutes. Randy was no BS sales guy; he knows his customers, and he gave me a number that I did not have to bargain with and that I did not waste his or my time. I did recommend him to a number of my friends.Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
2018 Chevrolet Volt
by Happy Camper on 12/12/2024Nice experience. I was able to get right in on the same day I called. Out within a couple of hours.We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2005 Silverado
by Diego moran on 08/21/2024updated 08/28/2024Great work , kept me updated on my repair and overall good customer service.Diego, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mark Maker
by Steve I. on 07/08/2024Mark was great. Great communication, not pushy.Steve, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Chevy Blazer 2024
by CindyNelson on 06/24/2024From the moment I walked in to the moment I drove off the lot Randy & Tyler were AMAZING! This was my first time purchasing a vehicle alone and they walked me through the whole process. They truly took the time to educate me in the process… and went above and beyond.We're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Kurt Hanz
by Kurt H. on 06/23/2024Best experience ever! I liked that the truck I picked out on line was on show at the entrance of the building. Eico was very helpful he explained everything very clearly. I left very happy with my new Colorado Z71.Your satisfaction is important to us, so we want to sincerely thank you for choosing Simpson Chevrolet of Irvine and we hope to see you again soon!
Scheduled maintenance
by Simpson's on 05/08/2024Steve was wait for me when I arrived at the service station. He got all the paperwork done in minutes. Very efficient. The work was done on time. I'm superhappy with Simpson's service.We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Best Vehicle Purchase Ever
by MyNewTruck on 01/17/2024I was met by a wonderful, knowledgeable sales staff member, George Deleon. We discussed what I was looking for and immediately came up with several great options. I did not purchase on my first visit with George, but he continued to update… me on other options via text and email. when I finally returned, I would only purchase the vehicle from George as he really takes care of any questions or concerns, someone may have when purchasing a vehicle at the price. Between Georg and his team they gave me a great deal on my trade-in and the pricing of the vehicle that I had decided on for purchasing. I can honestly say, buying a new vehicle is never easy, but George and the staff @ Simpson Chevrolet of Irvine are a great group of people. The vehicle I traded in was purchased from Simpson Chevrolet of Garden Grove as the Irvine branch did not exist back in 2010. I was happy with Simpson on my last purchase, so I new the only dealer I would make my new purchase was going to be the same. So glad the Irvine branch opened, as it is close to home. I would recommend this dealership to anyone who asks. A very painless and happy transaction. I told George I kept his contact info in my phone so we can keep in touch. It is like gaining new friend's.Thank you for your kind review; we are happy to pass along your comments to the team here at Simpson Chevrolet of Irvine! We hope you have a great day!
Friendly and quick process!
by Tesspd805 on 07/25/2023Randy was super helpful! No pressure and was in and out!We appreciate your positive review about your recent experience with us! We hope to see you soon!
2023 Chevy bolt
by izih613 on 06/25/2023Overall good and friendly service. We only got one remote key with the car, and were promised they would make and deliver a second one. So far we didn't get it.Thank you so much for your positive comments about Simpson Chevrolet of Irvine! If you have any further questions, please give us a call. We're always happy to help!
Simpson failed and overcharged everywhere
by Lee Sean on 04/03/2023This was the review I sent back to them when they asked “how’d we do?” You did Horrible. I brought my van in for service and Antonio had noted that it was a $264 fee to diagnose the problem. I am new to owning a diesel, and asked about… regen and such. He even noted that if it was just a regen service that was needed, that it would likely just be the $264 charge. Being a Service Advisor, I am sure he knew that the van didn't need a regen service, especially on a 5 year old vehicle that has 216k miles, so any soot was being burned off on the regular. Anyway, I signed all the paperwork to get the van brought in and go on my way. When signing the papers, I didn't realize Antonio had upped the diagnostics fee to $530, but from how the rest of how things went, I am realizing that is just how you operate. Antonio also noted that if I went with you for the repairs, that the fee would be applied towards the repair labor. OK, so I got a text from Antonio that an injector wasn't performing correctly. The text noted it would be $1,189.00, they'd change out the injector, perform a regen (no they didn't and it wasn't needed anyway), do this, that and the other. I approve the order. Your tech disconnects the electrical connector, loosens the 2 bolts that hold the injector power plug to its mount, unscrews the injector from the exhaust system and then repeats the process to install the new one. Then the vehicle is started, it runs and no error code. It was not taken on a road test (GPS and mileage on vehicle confirmed it), it was not given a "28 point inspection" and the air pressure wasn't checked on the tires that your dealership felt I needed an 8 page invoice just to show that you were required to check air pressure by the CARB. To add insult to injury, I had low air in my tires, my dashboard was showing that error message as soon as you'd turn on the ignition, but even that wasn't enough for your dealership to do what they were actually required by law to check. As if that wasn't bad enough, when I picked up the van, I saw that the tires were never filled up, so I pulled it back to the service bay for this simple task to be completed. What did they do at that point? They filled up the rear 2, but the front 2 (the ones that were really low at 56 instead of 80) weren't touched. Lastly, I won't get into the fact that your parts are at "rack rate" 75% higher than what they are from Any GM AC Delco dealer online (not aftermarket), but that I was sold my parts at an even higher rate that I could walk into your dealership and buy them over the counter ($355.54 vs. the $391.09 I paid). I can say this, you were very thorough in making sure that you didn't miss one opportunity to gouge me, charge for services not performed, ignore the dashboard warning lights for you to do a service that you are Legally required to perform, not perform said service when I drive the car back to service for them to be taken care of, BS me that my van would even need a regen service, still tell me that service was going to be performed, gouge me on parts and absolutely gouge me on the labor as well. So please explain to me what elevated level or service that I am receiving by going to your dealership? Please explain your labor rates and how you come up with $768 for less than one hour of work. Please explain why I was charged over retail for my parts. Please explain all that I addressed above.Mr
by Robert75 on 03/28/2023Great experience. Got me in early and out in timely manner.We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
2018 5 year scheduled maintenance Chevy Volt
by G Wolff on 03/19/2023I have a 2018 Chevy Volt, it had scheduled maintenance to be performed, both cooling systems, for the batteries and the gasoline engine, and the brake fluid flushed, this is the recommended service after 5years, on top of that I had an oil… change and tires rotated, Thanks for the excellent service, Good job to the Service Team at Simpson Chevrolet!!We are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Hassle free experience, friendly staff
by John__D on 02/23/2023Sales persons were all courteous and friendly. Started a purchase inquiry online and came in with an appointment to meet with a salesperson. During the process it was refreshing to have the add-on options provided and explained, yet not be… pressured to buy extras. Purchase process was straightforward and clear. Absolutely recommend Simpson Chevrolet of Irvine.John, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Service
by Laura Tilton on 01/09/2023Todd in Service made our experience very pleasant. He was informative, polite and updated us every step of the way.Laura, thank you for your kind review; we are happy to pass along your comments to the team here at Simpson Chevrolet of Irvine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wow!
by mattysu on 12/27/2019I made the last appointment of the day on Saturday (i live ~40 miles from Simpson Chevy) and intended on waiting for it. Even though it was only an oil change, I knew it would be a few hours due to the time. The service adviser, Scott… Anderson, under-promised and over-delivered. He told me that it would likely take 2+ hours, so my family and I walked over to the local Starbucks and then casually walked back about 30 mins later. As we were stepping into the lounge, he was rounding the corner with our freshly washed Tahoe. This is the kind of excellent service that keeps customers coming back. On the way to Simpson Chevrolet, I pass 3 MAJOR Chevrolet dealers - and I will continue doing so when the opportunity arises. Scott has earned all of our future GM business. Click to CopyThank you for putting your trust in Simpson Chevrolet of Irvine! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best - Roger Abbott-rabbott@simpsongm.com
Vette Service
by 2019 Mamba on 06/27/2019Took my Stingray in for its 500 mile oil change. No problem with the oil change, but Simpson should know that Corvette owners are very particular. We want the seats and mats covered and we want them to take good care of our vehicle. When… they washed my car, they left swirls and marks on paint of the left fender. It took me over an hour of paint correction to get the fender looking like it did before they busted the dust off my car. I'll give them a second chance, but next time , no car wash.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Roger Abbott - rabbott@simpsongm.com
Disappointed
by Displeased on 05/19/2019this is not a Chevy dealership that I’ll ever use again especially for any service issues. Unfriendly unprofessional & not trust worthy. Overall, bad.Thank you for reaching out to us. I’d like to learn more about your experience in our service department. Please contact me at your earliest convenience so I can address your concern and offer a resolution. Best, Roger Abbott - rabbott@simpsongm.com
Five-Star Service
by Jeffrey on 05/05/2019updated 05/13/2019I am a repeat customer at Simpson Chevrolet. I scheduled a service appointment for my GMC Terrain to have a new starter and battery installed. My service advisor sat down with me at the appointed time to discuss my service request and… answer my questions. He made some additional service recommendations, which I felt were both timely and appropriate. After signing the work order, he said my vehicle would be ready by noon. I sat in the comfortable customer lobby and used my laptop computer at one of their workstations. At 10:30 AM my service advisor came inside to inform me that my vehicle service was complete. I was quite impressed (as I have been with my previous service visits) that my vehicle was ready earlier than expected. My vehicle was washed and waiting for me just outside the customer lobby. I feel fortunate to have found a dealership that has a high level of integrity and technical expertise, allowing me to feel confident that my vehicle service will be performed correctly and competently. I have no doubt that I will return again to Simpson Chevrolet for my next service appointment.Jeffrey, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and your customer loyalty. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Roger Abbott - rabbott@simpsongm.com
2018 Suburban
by Vickipoltl on 10/19/2018updated 10/26/2018Great experience.Thank you for this great review, Vickpoltl. We are glad to hear you had a great experience. Thank you again! Sincerely, George Shire â General Manager â gshire@simpsongm.com
Great experience with dealer at Simpson Irvine!
by Teleportable on 04/11/2017updated 04/26/2017Sean Samadzai was the highlight. He was the antithesis of your stereotypical car dealer; he was honest, did not pressure me, and showed great customer service.Thank you for your review! Sean always does an excellent job of assisting our customers and we're glad he was able to do the same for you. Sincerely, George Shire General Manager gshire@simpsongm.com
Chevrolet Equinox EV
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
by Sue Tilly on 05/04/2025