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Simpson Chevrolet of Irvine


21 Auto Center Dr, Irvine, CA 92618 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (7) No (0)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Five-Star Service
Written by Jeffrey on 05/05/2019
updated 05/13/2019

I am a repeat customer at Simpson Chevrolet. I scheduled a service appointment for my GMC Terrain to have a new starter and battery installed. My service advisor sat down with me at the appointed time to discuss my service request and answer my questions. He made some additional service recommendations, which I felt were both timely and appropriate. After signing the work order, he said my vehicle would be ready by noon. I sat in the comfortable customer lobby and used my laptop computer at one of their workstations. At 10:30 AM my service advisor came inside to inform me that my vehicle service was complete. I was quite impressed (as I have been with my previous service visits) that my vehicle was ready earlier than expected. My vehicle was washed and waiting for me just outside the customer lobby. I feel fortunate to have found a dealership that has a high level of integrity and technical expertise, allowing me to feel confident that my vehicle service will be performed correctly and competently. I have no doubt that I will return again to Simpson Chevrolet for my next service appointment.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Roger Abbott on 05/20/2019
Dealer Response
Jeffrey, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and your customer loyalty. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Roger Abbott - rabbott@simpsongm.com
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