Simpson Chevrolet of Irvine

This was the review I sent back to them when they asked “how’d we do?” You did Horrible. I brought my van in for service and Antonio had noted that it was a $264 fee to diagnose the problem. I am new to owning a diesel, and asked about regen and such. He even noted that if it was just a regen service that was needed, that it would likely just be the $264 charge. Being a Service Advisor, I am sure he knew that the van didn't need a regen service, especially on a 5 year old vehicle that has 216k miles, so any soot was being burned off on the regular. Anyway, I signed all the paperwork to get the van brought in and go on my way. When signing the papers, I didn't realize Antonio had upped the diagnostics fee to $530, but from how the rest of how things went, I am realizing that is just how you operate. Antonio also noted that if I went with you for the repairs, that the fee would be applied towards the repair labor. OK, so I got a text from Antonio that an injector wasn't performing correctly. The text noted it would be $1,189.00, they'd change out the injector, perform a regen (no they didn't and it wasn't needed anyway), do this, that and the other. I approve the order. Your tech disconnects the electrical connector, loosens the 2 bolts that hold the injector power plug to its mount, unscrews the injector from the exhaust system and then repeats the process to install the new one. Then the vehicle is started, it runs and no error code. It was not taken on a road test (GPS and mileage on vehicle confirmed it), it was not given a "28 point inspection" and the air pressure wasn't checked on the tires that your dealership felt I needed an 8 page invoice just to show that you were required to check air pressure by the CARB. To add insult to injury, I had low air in my tires, my dashboard was showing that error message as soon as you'd turn on the ignition, but even that wasn't enough for your dealership to do what they were actually required by law to check. As if that wasn't bad enough, when I picked up the van, I saw that the tires were never filled up, so I pulled it back to the service bay for this simple task to be completed. What did they do at that point? They filled up the rear 2, but the front 2 (the ones that were really low at 56 instead of 80) weren't touched. Lastly, I won't get into the fact that your parts are at "rack rate" 75% higher than what they are from Any GM AC Delco dealer online (not aftermarket), but that I was sold my parts at an even higher rate that I could walk into your dealership and buy them over the counter ($355.54 vs. the $391.09 I paid). I can say this, you were very thorough in making sure that you didn't miss one opportunity to gouge me, charge for services not performed, ignore the dashboard warning lights for you to do a service that you are Legally required to perform, not perform said service when I drive the car back to service for them to be taken care of, BS me that my van would even need a regen service, still tell me that service was going to be performed, gouge me on parts and absolutely gouge me on the labor as well. So please explain to me what elevated level or service that I am receiving by going to your dealership? Please explain your labor rates and how you come up with $768 for less than one hour of work. Please explain why I was charged over retail for my parts. Please explain all that I addressed above.