Simpson Chevrolet of Irvine
Dealership Service Review
I made the last appointment of the day on Saturday (i live ~40 miles from Simpson Chevy) and intended on waiting for it. Even though it was only an oil change, I knew it would be a few hours due to the time. The service adviser, Scott Anderson, under-promised and over-delivered. He told me that it would likely take 2+ hours, so my family and I walked over to the local Starbucks and then casually walked back about 30 mins later. As we were stepping into the lounge, he was rounding the corner with our freshly washed Tahoe. This is the kind of excellent service that keeps customers coming back. On the way to Simpson Chevrolet, I pass 3 MAJOR Chevrolet dealers - and I will continue doing so when the opportunity arises. Scott has earned all of our future GM business. Click to Copy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes