AutoNation Chrysler Dodge Jeep Ram Carlsbad
Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Carlsbad
Review type:
Professor
I purchased a Lexus es350 and I have to say we had a wonderful experience from the sales department all the way up to the finance department. The people are wonderful and the vehicle I purchased is even better! I highly recommend coming in to experience it for yourselves. Thank you to everyone who assisted in my vehicle purchase.
Service
by DimWrangler on 09/01/2023Nick was very helpful and hard workerHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Amazing Customer Service
by D.Espinoza on 08/27/2023The experience of purchasing a car from AutoNation was amazing from start to finish. The first time we walked in, the kind and friendly manager immediately greeted us with a smile and offered to find a salesman who could help us. The… salesman J.R., who was outgoing and exceptional with his service, made it possible to show us the vehicle we had requested to see. After viewing and test driving the vehicle a few days later, we decided to purchase the car. J.R. and his team made it a priority to repair a few things to it before driving away with the 2017 VW Jetta, and definitely went above and beyond to ensure the car was in almost perfect condition. In addition, the actual finance part of the process also went very smooth, thanks to the friendly gentleman who made sure all our paperwork was is perfect order and everything was checked. A big thank you to the team for a great experience! We will definitely purchase again from AutoNation for our future vehicle needs!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Awesome service!
by Corey Estes on 08/13/2023I took my Jeep in for a 30k service. The process was smooth and the service staff was friendly and explained everything clearly. I am very impressed with the level of service.Hello Corey, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Svc vehicle on 08/12/2023Over all good, with the exception of when arriving no one acknowledged me for 15 min at least. People walked by and mever greeted me.Hello, thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
glenn harris
by glenn harris on 08/10/2023took car on time & delivered back on timeHello Glenn, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Scratch
by Ernie’s on 08/10/2023Personnel was good and professional, when I arrived the next day, I noticed a scratch on my vehicle that was not there when I left my truck for service. I reported the incident, they take record and photos only problem no body shop… available at this time.Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 292-2515 -- we hope to hear from you soon.
Wagoneer Purchase
by Wagoneer on 08/10/2023The staff was very friendly and worked well with me in my purchase of a Jeep. They answered all of my questions and it didn’t stop there. They have been very supportive and continue to answer any questions I have.Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Mr. O. J. Fields
by Hard007 on 08/10/2023It was an easy process from start to finish. JR was excellent at his job!Hello, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Review of Nick
by Brad coelho on 08/04/2023Nick’s service and follow up were excellent.Hi Brad, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service, what happened?
by Greg446 on 07/25/2023I have no complaint about the service advisor, he did his best. Came in for a recall update and fluid service. Said it would be ready couple of hours. Came back in 3.5 and told ready to go. Waited and came back to tell me nothing done. Long… story short, did the recall update nothing else. I guess, no communication was the biggest issue I had. But am generally not confident things get done correctly.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (760) 292-2515 to discuss what we can do to help.
Good Job
by dhenry04 on 07/20/2023Difficult situation due to MVP that AutoNation stepped up and resolved.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Chris was amazing !!
by Maria Weber on 07/13/2023I went in with the mindset that i was buying a blue Jeep Gladiator. Unfortunately it was manual, not ideal with screaming kids. Chris helped me find another one that met ALL my requirements and answered all million of my questions. This… dealership is very transparent and was able to verify my Military service without the hassle of getting my LES! 10/10 recommend,Hi Maria, thank you so much for your positive comments about AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad! Please don't hesitate to reach out if there's anything additional we can do for you.
I am never ever coming back for car service.
by INotReturnin on 07/03/2023Here is my most honest review that I can give. But in summary, I will never ever return to your Doge/Jeep/Fiat dealership tried. I really tried to schedule my car to be serviced via the online service scheduler. After several minutes… searching for it, I found it at the very bottom of a very long web page. After submitting my information, it made the appointment at the BMW of Encinitas. But since it was being moved to Carlsbad and my car is a Dodge. My appointment was cancelled. After many tries, I give up and called your service phone number, but nobody answered after letting ring on and on and on and on and on, finally going to voicemail. I took a day off work to go the service department at the Dodge dealership in Carlsbad. But they did not have a part and could not service my car that day. I made an appointment for the next week. After leaving the dealership, the service manager called me and told me that I had to return and pre-pay for a $70 filter that they did not have. The cashier and the service manager argued about needing some approval for the part and I waited until the service manager finally returned with a new form and I paid for the part. I took off yet another day of work and I arrived a half hour before my appointment. There is not line for the appointment so I had to get into one of the two lanes. I told one of the service people that I had an appointment and he informed one of the service managers. The car in from of me needed to leave and I backed out a little so he could get his car out of line. Two other cars in the other lane cut in front of me. Nobody did anything about it and I have to wait a full hour before a service manager re-took my information. My service should have only taken two hours to perform, but my car was not done after five and a half hours after my arrival at the service center. There were only two out of five service managers that day and they were very very busy. The service manager forgot that I had already pre-paid for the filter last week and after reminding him of it several times, I finally paid over $500 dollars bring the total cost of the service to over $600.00. The next time my Dodge car needs dealer service, I will be driven past Carlsbad to go over 50 miles to San Diego or some other city that does not have an AutoNation Dodge dealership.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 656-6736 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great customer care
by Dawndoll on 07/01/2023My service appointment went well. Friendly customer service and all issues handled quicklyHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
coolant bypass and dead battery
by Nancy perez on 06/27/2023twice having to deal with a dead battery and no water brand new truck and it being in the shop once for two weeks later here we go again with the same problemHi Nancy, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 656-6736. We hope to hear from you.
Got the Truck back and hopefully, it will be ok yet they did not check the water in my truck what to do ?????
Jeep Wrangler
Jeep Grand Cherokee
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
by Beckett Adams on 08/07/2024