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AutoNation Chrysler Dodge Jeep Ram Carlsbad


5555 Car Country Dr, Carlsbad, CA 92008 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (9) No (1)
Service Rating
Recommend:
Yes (19) No (7)
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Dealership Service Review

2 out of 5 starsservice Rating
30,000 Service for 2020 Jeep Wrangler
Written by ScottSe on 11/23/2023

I went in for a service and was quoted $2500 to do 30,000 service. Insane price! This did not include the free oil change and tire rotation I pre-paid for when I leased my Jeep. I asked the serviceman to do the bare minimum and push out what could be pushed out. I realized he charged me the same after I left ($2500). 40min later, I texted him to pause everything. Then he said I didn't need a $400 tray. Asked to talk with the manager, they continued to finish the work (even though I had asked them to stop). They said sorry, but the system recommended these items even though the manual and manufacturer didn't. I feel like I was scammed. The dealership should do better when it comes to customer experience and advocacy to earn trust and loyalty.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nyla Silvester on 11/24/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. Please reach out to us at (760) 292-2515 when you can so we can address this situation directly. Thank you and have a great day.
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