AutoNation Chrysler Dodge Jeep Ram Carlsbad
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Dealership Service Review
service Rating
Horrible experience
Written byon 10/25/2023
No courtesy loaner car. No ability to contact live person. Hard deadline for needing car complete not met. Spent 2 hrs at dealership waiting on service - this was with going to work while work was performed. “Almost done, 15 minutes” more, etc isn’t acceptable after being an hour past deadline. Never have recalls ready - after all of this waiting, only 1 of 3 got done
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nancy Gorge on 10/27/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 292-2515 -- we hope to hear from you soon.
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