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AutoNation Chrysler Dodge Jeep Ram Carlsbad


5555 Car Country Dr, Carlsbad, CA 92008 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (9) No (1)
Service Rating
Recommend:
Yes (19) No (7)
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Dealership Sales Review

2 out of 5 starssales Rating
Prepare for mediocre-poor service after the sale
Written by BjjCowboy on 11/20/2023

Found the Vehicle I wanted (2014 Jeep Wrangler Rubicon X) at Autonation Jeep Carlsbad. The price was good, not great. Tried to negotiate a little and they would not budge at all (not even $200). I really wanted the jeep so I decided to buy it anyway. From Thousand Oaks I traveled 3hrs to Carlsbad to buy the Jeep. The buying process was fairly painless. There were two issues I found while inspecting it that I had them promise to fix and write up on a due bill. They told me that I could have the work done at their sister store in Valencia (closer to my house). While doing the final paperwork the manager comes to me explaining that they under priced the Jeep and they weren't making any money on it so the only thing they would take care of is the agreed upon items on the due bill. Drove the jeep home and then called Autonation Jeep Valencia to schedule my due bill items. They informed me they couldn't get me in for 3 months. I contacted my sales person and explained, they said they would see if their manager could get them to get me in sooner. Days went by with no response, sent messages and emails with no response, finally they called back and said to contact the service manager in Valencia. Called Valencia and set up a drop off time. Since I live in Thousand Oaks I asked about a rental, loaner or shuttle to get me home and they said they don't cover anything, I would have to speake to the people at Carlsbad. Once again contacted my sales person who mentioned that Autonation has a Lyft account and they should be able to get me back home. He said he would speake to his managaler and get back to me. Didn't hear back so about 3 days later I messaged him asking about it. He said he spoke to his manager and he said they wouldn't cover anything and I was on my own to get back home. This is honestly the worst service I've ever experienced, especially after spending $32,000. I would absolutely NOT recommend Autonation Carlsbad or Valencia for anything.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Serenity Gibson on 11/22/2023
Dealer Response
Hi, it is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
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