AutoNation Chrysler Dodge Jeep Ram Carlsbad
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service Rating
Scheduling system needs work and customer communication
Written byon 12/02/2023
It was very difficult to talk to a person about scheduled appointment requirements. Along with that, it was difficult to verify which location the vehicle appointment was supposed to be. Once the appointment was finally confirmed, it was hard to talk to anyone at the location. It appears the scheduling and customer communication numbers are significantly understaffed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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BDDDDDD on 03/14/2024
So calling the number for the General Manager above gets me to the phone menu tree. When I select "1" for service, it loops back to the original menu tree over and over again. It's time consuming and absolutely ineffective at getting anything done other than spending time on the phone. And the online scheduling does not specify which location the vehicle needs to be taken to, and obviously does not allow any discussion over the phone to narrow down trouble shooting options before the vehicle is delivered for service.
ReportPiper Yost on 12/03/2023
Dealer Response
Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 292-2515. We hope to hear from you.
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